want to 4520: software will not load setup

I try to run the setup software for an AiO 4520 ENVY, on a Win10.0.10586 64 - bit OS.

The wizard starts and I get to the first page "ready to set up your printer? ... «Click on continue to set up your printer...» ».  But there is no button continue.  In fact, there is no hyperlinks or buttons of all kinds.  I clicked on all the objects on the screen, and no action happens.

There is a bar at the top of the screen, it is only about 5% of blue color and no progress, as if a process was monitored, but stopped.  The Task Manager shows HP EasyStart in 46.8 MB memory, but not CPU.

I tried to run both directly on the site (123.hp.com/setup) and download and save it to the desktop - the same results either way.  I'm completely stumped - suggestions?

BTW, I got the printer works by a combination of poking around to get put wifi in place and by installing the remote printing software since the MS Store.  But the features are very limited - I would like to get a complete installation.

Thank you very much in advance for clues.

Ellen

Hello

Thank you for using the forum. You can try the following:

Please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and solve your problem

http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926&h_lang=en&h_client=s-h-E016-1&h_keyword=DG-PDU

Hope that helps.

Tags: HP Printers

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