Warranty: Replacement policy

Hey guys,.

Short version: Battery is broken. Need a new. Will not give access to my laptop somehow. What should do?

Long version:

A few days ago, the battery 6 cells (model: 45N1023) of my ThinkPad X 230 (model: 2325CN3) has fallen to about 50 percent capacity. Today, it is about 45% (which means that if the battery is charged to 100%, it will only last 45% of the time he did when it was new). The device is November 2012, so I am still in the battery warranty 1 year and I would like to get a replacement.

I called technical support this morning and (after 15 minutes in the queue) they told me that the only way to get a spare battery is if I allow them to access my system remotely to solve the problem. The only other option would be to bring the product to a partner to guarantee and give them all my passwords so that they can solve the problems there.

I think that this policy is very professional, unnecessarily long and not acceptable at all for the following reasons.

  1. I do not use Windows, but Linux as operating system. I told the tech support on the phone. She told me that the battery replacement can be done only if the image of 'origin' is used (not sure what lie she by this, I think with image it refers to the operating system - a ridiculous statement anyway). I told her that I bought the laptop without a pre-installed system, it confuses not bad.
  2. I am very sensitive to my data and I sure as hell does not have remote access to a person who is obviously not even able to understand that I do not use Windows (it probably wouldn't work with Linux in all cases).
  3. Also, for the same reason, I not give my password and put my laptop. It is obviously not a software problem, then why can't I just send only the battery and get a replacement by mail? If absolutely necessary, I would be ready to send in the laptop, but without it's hard drives (the technician told me that it is not an option, but she refused to explain why). Since I use mSATA, which is difficult to remove, I would avoid it.

I'm pretty sure that Lenovo is legally obliged to give me a spare battery, even if I don't get back access to my laptop. I understand that the system using the troubleshooting battery makes it easier for support staff, but is not accetable to me at all. I chose Lenovo on Apple because I felt that Lenovo is more professional and respect the privacy of the client. Instead, I have to jump through hoops like that while Apple is to provide spares and candy free without delay.

Someone at - it similar experiences?

Thank you!

Flo

The number of cycles complete charge/recharge the battery just live?

Tags: ThinkPad Notebooks

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