WD Passport Studio permissions on custom and cannot be changed

I have a drive hard 2 TB WD Passport Studio external for backup purposes. I set the permissions using a MacBook Pro I have more have and am not able to access my backups and files with my new MacBook Pro. How to reset the permissions so I can access? I tried to use check and fix permissions in Yosemite (v10.9.5), but they are grey... Help! don't want to lose my photos and home movies. It is a journaled HFS Volume and disk check and repair show no problem. Help!

Thank you!

Hello jcooke95746,

Thank you for reaching out to the Community Support from Apple. I know how it is important to keep your files and photos and I will do everything I can to help. What I would recommend here, do a right click on the drive of your Finder and selecting "Get Info" here you should be able to enter the user name and password to unlock the drive and access your data.

OS X Yosemite: If you do not have permissions to open a file or folder

OS X Yosemite: set permissions for items on your Mac

If you have any questions or you are still having problems, let us know what you see. The entire community is here to help.
-Best regards-

Tags: Mac OS & System Software

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