"We could not all updates. Undo changes. Do not turn off your computer. "Stuck on this screen. UGH.

I am extremely frustrated.

I recently bought a Toshiba Satellite laptop. It works fine, until today. My computer tried to update and in the process, failed. I wait now more than 4 hours on the same screen. Pressing F8 does nothing. I tried to restart. I can not open troubleshooting because the computer is stuck on the same screen. The circle to show that it is loading is always in motion and my mouse moves as well. I called MIcrosoft support and they told me to reboot and wait. It is, I already did, but they told me to do it again. I have some files I have would be broken lose. Help, please.

Hello

If you don't mind not to lose your files, turn the system off.

Turn off the computer.  The next step, you will hear a shrill signal strong.  Be prepared.

Press 0 (zero) key and power up the computer

Key 0 (zero) when the recovery warning screen

Press the F12 key during the appearance of the Toshiba logo

You should then see the Start Menu

Using the up/down arrow keys, select > HDD Recovery > press Enter

If offered a selection of Windows 32 or 64-bit, be sure that you select the correct operating system

You should be able to create a recovery media.  Once you have installed Windows, click Search > Type recovery

You should see an option to create your own recovery discs

If this isn't the case, I suggest that order you them from Toshiba.

http://forums.Toshiba.com/T5/system-recovery-and-recovery/recovery-media/TD-p/9148

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