What can I do? My computer screen says ´keep your PC until it is done. Installing Update 2 of 2. ´
It has been like this for ten hours, I don't know what else to do. When I stopped and then turn it back on nothing changes. Help, please!
Hi Nicole,.
I would like to know some information about this problem so that we can help you further.
1. are you able to boot to the desktop?
2. do you have support for Installation of Windows 8?
3. have you connected external devices other than the keyboard and mouse?
If you are able to boot to the desktop, then I would suggest trying the following methods and check if it works for you.
Method 1:
Try the procedure described in the following Microsoft Support article and check if that helps.
Windows Update crashes when installing updates in Windows 8, Windows 7, or Windows Vista
http://support.Microsoft.com/kb/2700567/en-us
Note: When you use the 'Refresh your PC' tool, your computer will render you the current Windows installation to the original installation version. This method requires you to reinstall all updates that are not on the installation. Applications that you have installed the drives or Web sites will be removed. You will find a list of applications on your desktop.
Method 2:
Restore to restore the date before the problem started with the help of the system and check if the problem persists.
How to refresh, reset or restore your PC:
http://Windows.Microsoft.com/en-us/Windows-8/restore-refresh-reset-PC
Note: refer to the section "restore your PC to an earlier point in time." the steps also apply to Windows 8.
See also the following Microsoft Help article.
http://support.Microsoft.com/kb/949358/en-us
Note: try the steps that are applied to Windows 8.
Note: After the clean boot troubleshooting step, refer to the "How to reset the computer to start as usual after a clean boot troubleshooting" section in the link to return your computer to a Normal startup mode.
Please reply with the status of the issue so that we can better help you.
Tags: Windows
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