What Preferences menu option in just DLed Creative cloud?

Windows 10 running and trying to get a connection or 'Apps' tab on the main screen, all I get is a blank screen with only the menu equipment available.

I am told in suggestion for cure

"The following steps allow you to locate the currently installed version of the creative cloud desktop application:

  1. Click on the gear icon in the upper right of the creative cloud desktop application.
  2. Go to Preferences.
  3. On the general tab, click account. Version information is available above the identification code Adobe

"

All well and good except NO options in the menu of the machine with the exception:

"

Help

PIN to the Notification area...

Quit smoking

"

Not what I want to pin where, after having met this just trying to update my Lightroom software.

And my system has passed all tests of connection (there included relocation dnuee twice now!) without any problem.  I can even connect to my Adobe account with a browser.

Any ideas, or is a part of a new avalanche of problems for everyone associated with this program to install the software?

Hello

Please see Troubleshooting FAQ: what should I do if I get a blank white screen, spinning wheel, or my CC application does not open?

Hope that helps!

Kind regards

Sheena

Tags: Adobe

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