When I do analysis antivirus it says that I locked and password protected files.

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• I bought and downloaded Lightroom 6 Lightroom 5.7 update. When I go to install it says that it cannot install because it only works on 64-bit I did not. Is there a 32-bit version as there was in Lightroom 5

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• I have Adobe Reader XI and I tried to open a download of documents and a box pops up saying that it was only a protected password document Ant asked a password. Were and how do I get one?

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  Hi noswam123,

  If a PDF file is password protected, the only way to open this document is the password. You must obtain this password from the person who created the PDF file.

  Best,

  Sara

• ExportPDF - I can't download my document converted.  When I try to download, she prays for my username and password and when supply it he asks again and again... What I am doing wrong?

  ExportPDF - I can't download my document converted.  When I try to download, she prays for my username and password and when supply it he asks again and again... What I am doing wrong?

  Hi jow75,

  I'm sorry to hear that you are experiencing difficulties downloading your files. Please, try the following:

  • Empty the cache of the browser, and then try again.
  • Try another browser (see system requirements |) Acrobat.com for a list of supported browsers).
  • Make sure you use the good Adobe ID and password.

  Please let us know how it goes.

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• Passwords do not work to retrieve the files that I locked for the protection of personal information under my administrator account.

  I had some that I have files protected by Word, under my administration account that s wa also password protected. recently, I had to have my computer reformatted and returned it to me without administrative access, research nothing same and none of my passwords work to open these locked files. Please help me... inside one of them was a picture of my husband roommmate that he has lost the war. I need to these files and photos.  Thank you!  BTW I don't know if I have windows xp or pro.  Thanks again

  Would you be able to help me more if I had administrative control?  Because the place that did that at my computer only altered my administrative control, if I'm not mistaken it is still mine.

  At this point, you should probably take the computer to the one who did what they did and ask them to retrieve the files for you.

• When the adobe application manager loads up, enter user name and password, continuous coming unable to contact adobe, please connect to the internet and try again.

  When the adobe application manager loads up, enter user name and password, continuous coming unable to contact adobe, please connect to the internet and try again.

  Please read https://forums.adobe.com/thread/1499014

  -try some steps such as changing browsers and disable your firewall

  -also clear the cache of your browser if you start with a fresh browser

  -check the file hosts for blocked entries https://forums.adobe.com/thread/1912777

  http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.

  https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-desktop-application-failed.html

  http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html

• my firefox is updated, but sometimes charge the tab I'm on and said: it is out of date and to update it but when I check the site it says that it is up-to-date

  says it's expired when he says that it is updated on the Web site

  If you get a pop-up message asking to update Firefox or plugins then this message is probably a scam and you should never respond to such reporting to avoid being infected by malware.

  • Don't update Firefox via "> about" or by downloading and installing Firefox from Mozilla and server never using a popup or a link on a web page.
  • Plugins should be updated only through the plugin itself, or by visiting the home page of the plugin.

  Make a check of malware with several malware scanning of programs on the Windows computer.
  Please scan with all programs, because each program detects a different malicious program.
  All of these programs have free versions.

  Make sure that you update each program to get the latest version of their databases before scanning.

  • Malwarebytes' Anti-Malware:
    http://www.Malwarebytes.org/MBAM.php
  • AdwCleaner:
    http://www.bleepingcomputer.com/download/adwcleaner/
    http://www.Softpedia.com/get/antivirus/removal-tools/AdwCleaner.shtml
  • SuperAntispyware:
    http://www.SUPERAntiSpyware.com/
  • Microsoft security scanner:
    http://www.Microsoft.com/security/scanner/en-us/default.aspx
  • Windows Defender:
    http://Windows.Microsoft.com/en-us/Windows/using-Defender
  • Spybot Search & Destroy:
    http://www.safer-networking.org/en/index.html
  • Kasperky free Security Scan:
    http://www.Kaspersky.com/security-scan

  Alternatively, you can write a check for an infection rootkit TDSSKiller.

  • Utility anti-rootkit TDSSKiller:
    http://support.Kaspersky.com/5350?El=88446

  See also:

  • "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

• Hp15: I see an error msg when I try to start by saying that (the smart drive as fail (301)

  When trying to start computer laptop error msg says that intelligent control of hard drive detects impending hard drive 1 (301) ntn even for help. HELP HELP PLEASE

  Hello

  Thanks for posting in the HP Support forum.

  This message is an indication of a hardware problem - your hard drive (HDD) has been corrupted

  This isn't a problem of Windows or software. Defective HARD drive needs to be replaced.

  If your computer is still under warranty, you must consult and inform the HP support team. Contact them, let them know and check replacement options

  > > http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

  > > http://www8.hp.com/us/en/contact-hp/contact.html

  If your computer is NOT under warrantly, you will need to buy new drive HARD on your own OR buy new SSD.

  SSDS is highly recommended > > http://ocz.com/consumer/ssd-guide/ssd-vs-hdd

  Good vendors include Samsung, Intel, OCZ, etc...

  If you don't know how to replace it, you can check with friends online or make the computer to HP authorized service center, where the faulty part can be replaced (not that if the machine is not under warrantly, it may cost you a small fee).

  > > http://support.hp.com/us-en/document/c00372730