When I enter my serial number, I get a message telling me to retry online. What is going on? Is there something wrong?
When I enter my serial number, it tells me to try online. Something might be wrong?
I retried while on the Internet. It worked like a charm. Thank you!
Tags: Adobe
Similar Questions
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When during the installation of Lightroom 6 I asks me to enter the serial number, I get a message that it is impossible to endorse the serial number.
What should I do?
Hi Porpora60,
I am locking this discussion, because a duplicate exists here: Lightroom6 installation code does not work.
If you were unable to solve the problem by using the troubleshooting steps in the links provided, Ned please Contact customer via chat to confirm your correct series number.
Best,
Del
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It's a brand new facility for Acrobat Pro XI during entry of the series numer I get we are unable to validate this serial number for XI Acrobat pro. Please contact Customer Service"this serial number has not been used before and I checked the number several times?
Hi melissam39162670,
Can you please let me know the exact error message or you can share a screenshot of the error message?
Just make sure that you paint or hide the serial key before inserting the screenshot of the message.
It calls for a release candidate?
Kind regards
Nicos
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I shot a wedding with a NIKON D200 with Nikon RAW equivalent. Now, I can't Photoshop to process the images. Help! PLEASE...
Hi Bill,
Please consult the following document: error of incorrect serial number
You can also consult the following article: error "serial number is not valid for this product". Creative Suite
Kind regards
Tanuj
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I bought a new computer. I reinstalled my Photoshop CS6 leave a DVD, but when I entered the serial number I get the message "you are not connected to internet" while I was. I have "pussy" with Naveen on customer support and after 20 minutes he told me to go to the following link and reinstall through it: http://www.adobe.com/sea/downloads/other-downloads.html
This led to the same exact scenario only it took me over 2 hours to download CS6. I then contacted the 'Support Portal online' to ask for additional help. It was 2 days ago and I still have to be contacted and assisted with my problem. Any help or ideas out there?
Here is what is in the file "hosts":
127.0.0.1 localhost
127.0.0.1 activate.adobe.com
127.0.0.1 practivate.adobe.com
127.0.0.1 ereg.adobe.com
127.0.0.1 activate.wip3.adobe.com
127.0.0.1 wip3.adobe.com
127.0.0.1 3dns - 3.adobe.com
127.0.0.1 3dns - 2.adobe.com
127.0.0.1 adobe - dns.adobe.com
127.0.0.1 adobe-dns - 2.adobe.com
127.0.0.1 adobe-dns - 3.adobe.com
127.0.0.1 ereg.wip3.adobe.com
127.0.0.1 activate - sea.adobe.com
127.0.0.1 wwis-dubc1 - vip60.adobe.com
127.0.0.1 activate - sjc0.adobe.com
127.0.0.1 lm.licenses.adobe.com
127.0.0.1 192.150.14.69
127.0.0.1 192.150.18.101
127.0.0.1 192.150.18.108
127.0.0.1 192.150.22.40
127.0.0.1 192.150.8.100
127.0.0.1 192.150.8.118
127.0.0.1 209-34-83 - 73.ood.opsource .net
127.0.0.1 3dns - 1.adobe.com
127.0.0.1 3dns - 4.adobe.com
127.0.0.1 3dns.adobe.com
127.0.0.1 activate - sea.adobe.com
127.0.0.1 activate.wip.adobe.com
127.0.0.1 activate.wip1.adobe.com
127.0.0.1 activate.wip2.adobe.com
127.0.0.1 activate.wip4.adobe.com
127.0.0.1 adobe-dns - 1.adobe.com
127.0.0.1 adobe-dns - 2.adobe.com
127.0.0.1 adobe-dns - 3.adobe.com
127.0.0.1 adobe-dns - 4.adobe.com
127.0.0.1 adobe - dns.adobe.com
127.0.0.1 adobe.activate.com
127.0.0.1 adobeereg.com
127.0.0.1 crl.verisign.net
127.0.0.1 ereg.wip.adobe.com
127.0.0.1 ereg.wip1.adobe.com
127.0.0.1 ereg.wip2.adobe.com
127.0.0.1 ereg.wip3.adobe.com
127.0.0.1 ereg.wip4.adobe.com
127.0.0.1 hl2rcv.adobe.com
127.0.0.1 ood.opsource.net
127.0.0.1 practivate.adobe.ipp
127.0.0.1 practivate.adobe.newoa
127.0.0.1 practivate.adobe.ntp
127.0.0.1 tss-geotrust - crl.thawte.com
127.0.0.1 wip.adobe.com
127.0.0.1 wip1.adobe.com
127.0.0.1 wip2.adobe.com
127.0.0.1 wip3.adobe.com
127.0.0.1 wip4.adobe.com
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I bought the complete Adobe Acrobat online in August 2013, has received a number of 'touch' activation and now need to download a copy to my new laptop that runs on Windows 10. When I get home "key/serial" number I get a message that is not valid. What should I do to get my product loaded on the new computer?
Hello
Please see: -.
Error "serial number is not valid for this product". Creative Suite
http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-valid-product.htmlTo locate the serial number:
http://helpx.Adobe.com/x-productkb/global/find-serial-number.html
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Get the Message "the code you entered is invalid. Please try again"when you enter the serial number.
I get the message "the code you entered is invalid. Please try again' when I enter my serial number. My hard-drive/computer has been completely shattered, but I bought Adobe CS and still have my proof of purchase. I can't redeem my purchase and re - download.
What product and version that concern? What do you mean when you say "unable to redeem my purchase?
If the code you enter is not a set of 24 numbers (only numbers), 6 sets of 4 numbers, then it is not the serial number.
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Original title: message "the underlying connection was closed unexpectedly.
I use an updated, newly installed Windows 7 Home Premium from Windows XP. I downloaded and installed a program called the weather and wildlife and when I enter my serial number for verification in order to access the program I get an error box that says: "the underlying connection was closed: the connection was closed unexpectedly."
I tried to disable the firewall, but this does not solve the problem. I do not have antivirus software installed so that either cannot interfere.Any suggestion will be highly appreciated!Hello Srimadhwa,
Thanks for your suggestions. The internet connection works properly on the computer.When I wrote my first question I had difficulties to access weather data and wildlife in every web browser I've used. For example, I tried to download the software from the download page of W & W and in Explorer, it would get a page that says "Cannot display Page". Other browsers had other types of errors. Finally, the company sent me a file of the program that I installed but then when I entered the serial number, I would get the message "the underlying connection was closed unexpectedly.This morning I tried again to download the program from the W & W page and also to enter my serial number for the installed program and it seems that the W & W database is connected successfully, but now I get a message saying that the serial number is invalid (which is certainly not the case).Since for some unknown reason the databased WW can now access my computer I have now will contact the company to see why my serial number is rejected.Thanks a lot again! -
I just bought a version of lightroom upgrade 6 (mac, upgrade from lightroom 4) and began the process of installation, but when I entered the serial number of the previous version, I got the message "the serial number you entered is not valid. Please try again. If the problem persists, contact customer service. The number I entered is correct - I checked against the original package and on the products of my adobe account page, and I get the error message even if I try to enter the serial number of the version of lightroom 3 I had before. I am at a loss to understand what I can do: I paid for this product, but I can't install it. The only thing I can think is that the lightroom 4A was purchased from an old computer, but it has migrated successfully to my current imac, as surely, it should work.
Problem is resolved now - it's due to my misunderstanding of what was required, and enter the serial number of the previous version (as an upgrade) instead of the serial number of the version I had to buy). My apologies for my mistake and thank you for your time.
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I got the Adobe Master Suite Version 6 in 2012. I try to reinstall and when I enter my serial number that I registered previously, he said that it is an incorrect serial number. I know that this isn't because I've used it before. How can this be? What should I do?
Make sure you try to activate the right version of the software.
Error "serial number is not valid for this product". Creative Suite
http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-valid-product.html
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I try to install on my new computer CS6. When I enter the serial number, it is said it is not a product calling it valid. What I am doing wrong?
This message indicates you are installing an upgrade version and she tries to confirm that you are eligible to use the upgrade. He wants proof that you have a previous version. The product that you select in this interface is the older that you upgrade, not the most recent one you try to install and activate. You must use one more as a proof that you are eligible to use the new version of upgrade.
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I bought Photoshop elements 13 at BestBuy and I try to download on my MacBook Pro without CD. The redemption code gave me a serial number, but when I entered the serial number, it tells me it is invalid.
See if the following can help:
Error "serial number is not valid for this product". Creative Suite
If you wish to contact try to Support from Adobe using cat...
Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
Serial number and activation support (non - CC) chat
http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC ) -
When I entered my serial number to activate Photoshop CS4, it said that the number is not valid. However, the customer service Adobe told me that the number is valid. What should I do?
Error "serial number is not valid for this product". Creative Suite
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I just bought 14 elements Photoshop and Photoshop first 14 for Mac (I have an iMac OSX) and downloaded and received periodic publications related to them. But try to install it after you type the serial number, I get the message that Adobe is unable to validate the serial number. I was chatting with the support of Adobes cat, who recommended to download the two files-dog again, but with the same bad result. Can someone help me?
(1) right click on the Finder on dock icon and select the option "Go - To Folder."
(2) you will get a text box, type in below mentioned command and then press 'return './ etc
(3) it will open the etc folder, look for file named "hosts" and the same screenshot of office.
(4) double click on the Hosts file, it will open it with TextEdit.
Let me know if you see any Adobe related as entries in the Hosts file 127.0.0.1 activate.adobe.com... etc?
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I have re-formatted a computer for my friend, boiught a genuine copy of windows xp pro, but when I have bin and enter the serial number on the last block of numbers it will not enter the letter "N", so I can't validate the copy I have... why?
I tested the keyboard and the letter "N" works perfectly
N is a character not allowed in the Windows product key - check the label again.
Where did you purchase this license?
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