where is my photo. I uploaded a picture to print, it is received but never arrives at the printer

I use HPofficejet 6500 a. I sent a photo to print of eprint. I got the email saying that it was being prepared, but she never came, can someone explain why. Thank you.

Hello jrolo,

The good news is that this issue should be resolved... the bad news is that it can be caused by many different things

Here is a link that should help you to resolve the issue:

ePrint Job doesn't print

http://support.HP.com/us-en/document/c02721964

Tags: HP Printers

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