White MacBook connected to hp deskjet f380 all-in-one: can print but cannot scan.

My Mac is version 10.6.8

When I insert the HP Scan Pro, it says "scanner is not found."

I don't know why this is happening, please help.

Hello

The HP Scan Pro is part of the software OS X 10.5 and not compatible with 10.6.

Unisntall incompatible software by following under Applications\Hewlett-Packard HP uninstaller.

Then, download the software for 10.6 below:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-75101-1&cc=us&DLC=en&LC=en&OS=219&product=1128296&sw_lang=

Once the software installation is complete, be sure to update the latest HP drivers by running the software update from the Apple menu.

Kind regards

Shlomi

Tags: HP Printers

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