HP ENVY 5530 e-all-in-one: HP ENVY 5530 e-all-in-one will print but not scan

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• hp2510 printer all in one: my hp2510 will print but not scan

  I am able to print from my laptop but can not scan my laptop

  The

  Hello JMH1,

  I don't know why you are unable to scan.  I enclose a document here http://support.hp.com/us-en/product/HP-Deskjet-2510-All-in-One-Printer-series/5157438/model/5157444/document/c03478505/ which is an overview of digitization in point 8.1 of Windows

  I think that some of your question may have been cut.  If this document didn't help--please let me know more details about what happens when you try to scan and I'll try to help!
  Jean

• HP envy 4500: hp envy will print but not scan

  I just got a new computer with Windows 10. I have no problems wireless printing to my HP Envy 4500. However, I can't scan from the printer or computer. I downloaded the HP scan and capture the app on my laptop. When I click on "capture the Photo" or "Document of Capture" in the application, I can hear the printer starts to scan, but then I get a "general failure". When I try to scan from the printer, the printer is "impossible to connect to the computer" (However, I am able to send something to print without problem).

  Then I connected my laptop via the usb port to the printer. When you try to scan from the printer, the printer is still unable to connect to my computer. When you try to scan from the HP app, it will sometimes (about 1 in 4 attempts), if I click on "Photo capture. However, it will never scan when I click on "Document capture. Getting a diagnosis of "General failure."

  I found the answer on another forum:

  Hi delphine,.

  The 5530 ENVY is very similar to the ENVY of 4500, and had a similar problem. Go to http://h30434.www3.hp.com/t5/Windows-10-Expert-Day-Printers-All-in-Ones/Copy-Scan-Inoperative/td-p/5304404 for a possible solution.

• HP Photosmart All in a 309g: HP Photosmart 309 g will print but not scan on Win 7 & 10

  I have 2 computers both wireless and the printer listed above. Laptop works under Win 7 and had no problem with Fax & Scan. Office switched to Win10. Both are 64-bit. I also have Culatello my Netgear router and went with the WIFI from my cable provider. Now neither computer will scan! I can print documents from both computers, but no analysis. Having exhausted all possible nonsense that has been offered. I need this feature to work - a small business depends on it. I also need some directions forward straight and easy to understand to achieve! Someone help me please! Thanks in advance.

  Hi Rainbow 7000,

  Thanks for your promt help-the enjoy. After I posted my question, I have searched and searched the site of HP and dug up any information that could help. By a miracle, I think that I have reinstall the wizard and Dr. Moreover, both computers would be printed on the printer, but wouldn't analyze.

  I ran the programs and bingo, I can now scan on the laptop with Windows 7! When it rains, it pours, I had to get a new adapter for the desktop on the floor when I run Windows 10. Quickly, I plugged and gave it a try. No luck. So I will finalize the adapter and then try the same game plan.

  Thanks again, we will see how it goes!

  C:

• Photosmart 4700 all in one print but not scan

  My photosmart c4740 (all-in-one) printer will print but not scan

  Hi Donpaladino,

  1. What is the installed operating system on your computer?

  2. what happens when you try to scan documents?

  3. you receive an error message?

  I suggest you to follow the steps and check if it helps.

  Follow the steps in the link and check if that helps.

  HP Multifunction printers - I can't scan in Windows using the HP software

  If the problem persists, you can also check out the links and check if it helps.

  Scan and send (e-mail, send to folder, digital transmission, etc.)

• HP 2210 printer all-in-one: after updating WIndows 10, I can print but not scan with my HP 2210 all in one

  I've updated to Windows 10 and since then I can print but not scan with my HP 2210 all-in-one printer.  I tried to download the software updates, but nothing seems to work.  Any suggestions

  Hi @Sajapand @ddegan

  I see that you both scan problems after upgrade to Windows 10, and I may be able to help.

  Most of the products have updated software available on the HP support Web site for Windows 10.

  I also saw a few posts that say Windows 8.1 driver works for Windows 10 as well, then you could try also.

  HP provides a free tool called HP Print and Scan doctor to diagnose and troubleshoot printing and scanning problems. I recommend you to download and run the HP print and Scan Doctor , if she doesn't fix it automatically I would know what errors or messages that you receive.

  Do you know if you are able to scan using paint?

  To perform a scan of the painting: HP Multifunction printers - how Scan: Windows 8

  (This is the same for Windows 10, of what I said)

  1. Click the Start button () in the lower left corner of the screen, click on Searchand type Paint.
  2. Click on the painting in the results.
  3. Click fileand then click on from a scanner or camera.
  4. Select your printer, click OK, and then click Scan.

  Please let me know if any of these steps has resolved your problem, or if there is anything else I can do to help.

  I look forward to hear from you!

  Thank you

• All OfficeJet5610v in a HP: HP printer will print but not copy

  HP printer will print, but not copy.  This computer printout, will be printed over the clouds, will analyse and will fax, very well. However, he suddenly stopped making copies. The scanner bar through the glass and lights, but he won't have a copy. All pages Gush in white.

  Hello @MTAI,

  Welcome to the Forums of HP Support!

  I would like to help you today to address the issue of copies in white that you encounter during the copy of your HP Officejet 5610v all-in-One Printer. To be honest, this problem looks more because of printing system, rather than a failure of the copy. The reason is because the copy uses the same exact material like scanning components. Because you are able to scan without problem on your computer Windows 8.1, we know that copy/scanning mechanism works within your printer. However, when you print from your computer, if the document is sent to your printer as a file of type 'image' the ink color is used to 'do' or 'enrich' the black ink. Therefore, your machine may be appearing in print in fine black ink of your computer, when in reality, it's just the color ink making the black color. When you copy from your printer, if you decide to make a copy of only black ink black will be used. If you choose to make a color copy will only color ink. To check if the cartridges and the print in your printer system working properly, I'll make you start troubleshooting by a quality diagnostic report print to your printer. Can I please you follow the steps below.

  How to print a report of quality diagnostic:

  1. Make sure the product is on and not used, plain white paper loaded.
  2. On the Control Panel, support on * and #, then press 1, 2, and 7.
  3. Press the right arrow key () until the reports displayed on the control panel and press OK.
  4. Press the left arrow button () until the vpp self test displays on the control panel and press OK. The test page will print.

  

  • (1) printed by the right cartridge
  • (2) printed by the left cartridge
  • If this report print with color and black: that the problem you are experiencing is not caused by your printing system. On the contrary, there may be a problem of programming that takes place within your printer which is originally the function copy to fail, while the scan function continues to work. Can I please have you check on your computer that your scan function always works right now.
  • If this report prints with lack of color or lack of black ink: that the problem you are experiencing is actually caused by a conflict of printing system in your printer, rather than a failure of the copy. To solve this problem please can I you click here. Once the support document opens, please run through the second step, step 3, step 4 and step 5. This includes measures void under the steps listed to complete. Once the troubleshooting is complete please try to copy again.

  Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

• HP Officeject 7310 all-in-one will print but does not copy

  I have an HP Officejet 7310 all-in-One printer will print and scan, but will cease to copy.  Can someone help me with this problem?

  Another thing to check - in the front, press the Menu key, select Type of paper, plain paper, copy OK and then press start copy in black.

• Lexmark X502n all-in - One Printer work for printing, but not scan

  Hello

  Installing Win7 (64 - bit, Enterprise) driver for these printers worked very well only for printing.

  A driver for the scanner will not be detected and I find an entry in the Device Manager als Scan with the ID of 'USB\VID_043D & PID_0109 & REV_0001 & MI_01' material

  The 'top' company Lexmark :-( Support replied on my survey abou this, that there is no support for this printer, weather by lexmark, or Microsoft. But on their own support page (http://support.lexmark.com/index?page=content&id=os6&locale=EN&userlocale=EN_UK), they offer to use the Windows 7 operating system driver.

  Have someone at - it an idea how to get scanner work?

  Thank you for the Germany

  Georg

  The driver offered to Microsoft by Lexmark is very basic and will allow only for printing so that you can always get the main use of your Lexmark all in one.

  Support ended with XP and there had been no complete driver released for Vista or Windows 7 package and will never be. Lexmark being solely responsible for drivers, if you want to scan functions, you can buy a product that has full Windows 7 support...

• HP Photosmart C6280 all-in-one: HP Solution Center does not work. I can print but not scan

  I can't open the HP Solution Center to scan. When I try to open it I get a notification that all software is not installed. I ran Dr. scanning HP and all software installation downloaded and ran. Every thing is installed. Tried to open it to new and same result.

  Am going to the forum and found this update of windows 3132372 could be the problem. Checked and I do not have that update to uninstall.

  Because the HP Scan and Capture app can be a solution. Who has downloaded but it refused to detect my printer.

  I really need to solve this problem. I got nothing else problems with printing and scanning as Windows 10 came.

  A ran a uninstall and reinstalled (second time). It's working now.

• White MacBook connected to hp deskjet f380 all-in-one: can print but cannot scan.

  My Mac is version 10.6.8

  When I insert the HP Scan Pro, it says "scanner is not found."

  I don't know why this is happening, please help.

  Hello

  The HP Scan Pro is part of the software OS X 10.5 and not compatible with 10.6.

  Unisntall incompatible software by following under Applications\Hewlett-Packard HP uninstaller.

  Then, download the software for 10.6 below:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-75101-1&cc=us&DLC=en&LC=en&OS=219&product=1128296&sw_lang=

  Once the software installation is complete, be sure to update the latest HP drivers by running the software update from the Apple menu.

  Kind regards

  Shlomi

• Premium Fax e-All-In-One c410: Premium Fax e-All-In-One c410 printing, copying and scanning problems

  My c410 HP Premium Fax e-all-in-one won't copy (white spell page), only prints in faded gray even when the quality is set to 'best', will only print up and part side of page - excludes the middle of the page and analyze only a portion of the document.  A new black ink cartridge has been installed in a couple of weeks.  Supply levels say the black is full, all the color is 3/4 full and the photo ink is full.  The printer has been idle for a few weeks - I had to restart it returning to work, because he wouldn't (and is often not) respond to print requests.

  Hi @14141,

  I see by your post that the copies are to come in white and black is printing in grayscale. I will definitely do my best to help you.

  Please, try the steps outlined in these documents to see if she will help solve this problem. Do not take into account securities.

  Problems print quality setting for the HP Photosmart Premium Fax all-in-One Printer Series (C410a C410b, C410c, C410d, C410e).

  An "Incompatible cartridge ' or 'Ink cartridge problem' message for HP Photosmart Premium Fax e-All-in-One Printer Series (C410)."

  Inkjet printers from HP - "Ox."... «or «C2...» "Error code appears.

  I have also provided a few steps to troubleshoot issues when you try to print from the Mac.

  Fix permissions of the drive on the Mac:

  Close all applications.

  In the Apple menu, click OK, click Applications, and then click utilities.

  Double-click disk utility.

  Highlight your hard drive / partition on the left.

  Click on check and then repair disk permissions.

  Restart the computer...

  Reset the printing system:

  Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

  Click on the Apple icon and then click on System Preferences.

  Click on Printers & Scanners.

  Make a right click (or Ctrl + click) in the left white side panel, and then click Reset printing system.

  Click OK to confirm the reset.

  Type the name and the correct password.

  Click OK to reset the printing system.

  Then click on the sign to add the driver, highlight the printer +.

  Then click the Add button.

  You use genuine HP cartridges?
  What are the ink levels?

  Let me know the results of the Diagnostic print quality report?

  If you appreciate my efforts, please click on the "Thumbs up" button below.

  If there is anything else I can help you, let me know. Thank you.

• 5640 envy: Envy 5640-can we print but cannot scan

  Hello

  I can print but cannot scan. I restarted it printer and pc, plug in the printer and the computer, the HP scan doctor and did the updates. Scanning HP doctor break WIA Scan this part and not finished troubleshooting.

  How can I solve this? Thank you.

  Hello

  Thank you for using the forum.  You will need to install the full features printing software to scan.

  You have downloaded and installed the software features FULL?

  Here "link for your convenience;

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-5640-e-all-in-one-printer-series/6583033/model/6583034#Z7_3054ICK0K8UDA0AQC11TA930C7

  Please select the correct operating system and download the FULL features software.

  We recommend that you uninstall the current software before you reinstall the downloaded software.

  You can try using the Auto Connect Wireless HP if your want a wireless connection of your computer to your printer.

  You will need restore your network wireless to factory default using the Auto Connect Wireless HP.

  There are the following videos very useful for wireless setup.

  Restore the printer network settings

  https://goo.GL/9fyrGS

  Setting up the printer using HP Auto Connect Wireless wireless

  https://goo.GL/oBY6AJ

  Let us know how it turns out.

  Thank you.

• Photosmart C4580 all-in-One - color print is not true

  Regardless of the software application in use, our printer does not print the colors on the screen. We have worked through all the settings and the types of paper and color choices, and nothing seems to make a difference. Tonight I prepared a certificate using PowerPoint and one of the predefined themes - nice blue background prnited on a Brown dirty. Ideas, suggestions, etc.?

  Hello there Hermits2,

  I saw your post on the issue of "print quality" you have little matter where you want to print from your Photosmart C4580.

  I understand that you have already tried several troubleshooting steps however, browse the guide below and if anything that you have not yet tried, try them. The print heads could very well be on their way if do not help the steps. If this is the case, then I would say calling HP support to see about a trade in option for you.

  Missing colors in printing

  If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

  Have a great Monday

• C4750 all-in-one will print only 2 page 8

  I finally got my all-in-one printer of C4750 to leave saying he was offline now, now it will print only less than 2 pages of a Quebec of 8 pages.

  Hi CIN4,

  Thanks for the reply.

  I would recommend that you download and run the HP print and Scan Doctor and see what diagnosis it can offer you