White screen on Satellite 1110-Z15

Hello

My Satellite 1110 is great until last night. I updated my Norton Antivirus and ran a scan. When she had finished I turned it off. Today, when he starts towards the top of the screen is totally blank. I can tell by the lights and the noise that the HD and everything is up and running, but the screen is blank. Can anyone help?

No idea about the person on the phone to Toshiba for help?
Thank you

Hello

You see, when you start your laptop Toshiba welcome screen? You can enter the BIOS settings?

Please explain what exactly happens when you switch on your device. You see nothing?

Tags: Toshiba

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