Why am I being charged £22.46 for students instead of £15.88 editing

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• Why am I being charged $19.99 for an account free cloud?

  I'm confused about this 'free' account which costs $20.  Initially, I tried to use it to convert a PDF to Word document, but it didn't work, so I never tried again.  Now, when I tried to call the company, told me to try to reach them online... If anyone has any ideas on cancel them?

  Hi morelora,

  I checked your account using the email address you use here in the forums - there is no subscription associated with that email address. So, that means probably that you be signed using a different e-mail (Adobe ID), to be subscribed through a mobile applications (via the AppStore).

  That said, the subscription that I think you are referring (ExportPDF, which costs $19.99 / year) has never been free. We offer free cloud storage, so maybe that's what you think.

  In any case, you can either follow the instructions in cancel your subscription or membership. Acrobat, Acrobat.com online services, or contact customer service if you have purchased your subscription from Adobe. If you purchased via a mobile applications, it is necessary to contact this store app for cancellation, as Adobe does not support subscriptions.

  Please let us know if you have any additional questions.

  Best,

  Sara

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  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME
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• Why am I being charged for Garageband on a new MacBook?

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• Why am I being charged £82 for cancellation after 1 month?

  Hello

  I'm a film student and I paid for one month of the suite of student discount creative cloud just hoping to use it for the one month that I needed. Now that I do not have this software I decide to cancel that I did, but I was not informed about the cancellation until the end when I had already cancelled and I was told that I would be charged cancellation fees of £82 that I found to be very stupid and as a student, I can't afford the money with what I earned. So what I want to know is there is a way that I don't get charged that tax or do it where I am charged much less frequent? I find this very unfair and I said no then I would appreciate your help with my situation. Thank you

  rhysw83889237 wrote:

  I find this very unfair and I said no then I would appreciate your help with my situation. Thank you

  To give you a point of view when you talk to Adobe, the cancellation fee is part of the user agreement that you accepted when you registered for the subscription. Then, they told you about this before you even signed. They have mercy (and I hope they do - I was a struggle once student who had to work my way if College), but if they are not, consider this a life lesson right to read contracts before signing their.

• Why am I being charged $ AUD 24.99 instead of AUD$ 14.99 for access by students to cc?

  For the last month without warning my costs for the access of students to cc went for AUD$ 24.99 the original AUD$ 14.99 why is this and how can it be solved? I'll be a student until the end of the year.

  Use Chat support for account inquiries - for the link below click the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• so I have adobe photoshop for the school a few months ago and I saw a charge on my card today from adobe. So I want to cancel the account, but when I got to cancel it. the plan says that I have only 30 days of free trial. so why am I being charged

  Contact Support directly:

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• Why am I being charged per month when the subscription is per year?

  I have subscribed for the creative composition of Cloud (a year), said the payment to $49.99

  Why is that what I am accused of $49.99 per month? instead of by year?

  If this will continue, and I will be charged per month $49.99, I want to cancel my subscription, because it was not what I subscribed to

  In this regard I would like to learn more about how to get a refund that I was charged correctly since February 2015

  You probably did not read the details of the subscription during your registration.  The $49.99 is a per month charge.  You can pay for the whole year, but the price is much higher (multiplication times 12 for an approximate expenditure of $50).

  https://helpx.Adobe.com/creative-cloud/help/cancel-membership.html

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• Why am I being charged so much more that WE, the people?

  Photography package for works about £78 for US, but £102 for GB.

  It is a download on the web, so why so much more expensive?

  I feel like I'm being ripped off.

  Based in the United Kingdom, I watched retailers pay even more for her.

  I wish you only good luck to get satisfactory answers.

  If it's any consolation, this is an old and frequent issue that Adobe never explained to someone's satisfaction.

  Why the creative cloud for Europe is so expensive?

  Software Adobe price in Australia | Adobe Head in the Clouds

• Why am I being charged?

  Apparently I'm in a free plan of Adobe Creative Cloud at least, but I was charged $32,58 this morning.  How can this be?  How can I completely cancel?

  Hello

  There is an active membership subscription single-app creative cloud for InDesign (at least) bought on July 9, 2015 using Adobe ID [email protected]

  Order number: AD017225393

  Please contact customer service to assist you with the cancellation.

  ^ Ani