Why can't cancel creative cloud?

I tried to cancel my subscription in may, that my son was more interested in the student package CC.  I learned that it would cost me half of the value of the rest of the membership year, and it would be cheaper to go to the cheapest subscription for the remaining six months.  I agree it is good and at the end of that six month period that I would not renew my membership.  I was EXTREMELY clear on this point, I tried to cancel my subscription on November LAST, and after phone confirmation that my subscription has been canceled, it renewed for another year.

It seems that it was only my expiring credit card which prevented him to renew for an additional year.  However, I'm getting repetitive emails "billing Failure!", which is confusing, because there is nothing to charge.  My subscription is cancelled, I uninstalled the software.  Cat doesn't seem to work.  Please stop trying to charge for a credit card expired for software that I did not.

Thank you.

I'm sorry that you had bad to cancel. Adobe offers a price lower for the annual membership to creative cloud since users commit to a full year at a time.  The monthly payments are lower than the monthly, but there is a penalty for early termination. Memberships automatically renew each year and may be cancelled in the last month to avoid the renewal, but allow the year-round use. These links can help.  You can contact support if you need help.

FAQ: How to contact Adobe for support?

FAQ: How to cancel my membership creative cloud?

FAQ: Where can I find the terms of membership and the terms of use?

FAQ: What is the difference between an annual plan and monthly plan?

Tags: Adobe

Similar Questions

Maybe you are looking for

  • Modem port COM 3 is already in use

    I installed the modem using the supplied driver, but every time I ask the modem he says that the port is already open. In device under ports COM and LPT LPT1 Manager only is there no mention of all the com ports. Any suggestions please

  • HD will not start from host organization but will be of a different MBP

    ((Two Mbit/s: 1) mid 2010 i5 model 1) Middle model i7 2011. From here, I will call them as "i5 and i7. The i7 was having starting problems. The taskbar would charge about 2/3 of the way in which it would "hang up" then the screen turns off. Unsuccess

  • Multiples of a number

    If I had a picture, and I wanted to build a different table that are multiples of a specific number, how do I go to this topic? Thank you!!

  • KB2760411, KB2760588, but now "can NOT CONNECT to" SQL Server!

    Today I faced with the same Windows Update problems as many people - with KB2760411 and KB2760588 constantly reinstall - and try to resolve which included several reboots - system()) BUT now... a serious problem on one of these machines: cannot acces

  • FiOS action tec router Wi - Fi for inspiron 1525 with windows vista

    We strive to communicate my Inspiron 1525 with windows Vista to Action Tek router wireless Verizon FIOS and after three days of work by Verizon technicians without success. First they said that my computer has a spyware, virus. I scanned with McAfee