Why is it I can't update my software?

I'm really frustrated with Adobe right now. Since signing a month ago, I've had problems.

I have installed CC2015. I submitted a request for help a few days ago, because all the backup files created with Illustrator 2015 (19.0.0) took 5 + minutes to open.

Last night Adobe technology closed this request for assistance and said that there was an update to fix it. 19.0.1 - when I try to download the update, the program is crapping and I only see the following screen. How to install the update?

error.png

MH,

You can try to disconnect from the creative application Cloud Desktop Management, then reconnect and try again (if necessary, you can go to the gear icon at the top right and try to update I).

Tags: Illustrator

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