Why is that I was charged twice for my subscription to cloud

Similar Questions

• I was charged twice for my purchase

  
  Dear Sir/Madam
  I was charged twice for my purchase from dell for $ 1174 euros once on the day of my purchase on 24/02/2015 and once on 06/03/2015 with
  My customer number [Note from the Admin: deleted personal information]
  I'm a student and this amount is all my money that is wrong I want to repay as soon as possible.

  Khamir

  Sorry to hear about your billing problems, but the forum is mainly a user to and not user of Dell.

  You will need to contact Dell Customer Service, which is located in the country where you reside.

  Bev.

• I was charged twice for the application of export it in PDF format. How can I cancel?

  I was charged twice for the application of export it in PDF format. I want to cancel both. How can I do this? I failed to export the PDF to Word, and I am not satisfied with this product.

  Hi Kate, Canada

  I'm sorry that ExportPDF has not worked for you. Please see to cancel your subscription or membership. Acrobat.com online services.

  Best,

  Sara

• I was charged twice for the same image!

  Hello

  I decided to give a shot of Adobe Stock and bought some images, I must of clicked twice somewhere and ended up with two licenses of the same photo.
  Who should I contact to fix this problem?

  Your help is appreciated.

  Fred

  Hi Fred

  Yes, this is what it looks like on my side.

  If you connect to stock.adobe.com, you should see IMAGES = 1 along the top bar.  If this isn't the case, please let me know.

  Thank you

  Bev

• I am being charged twice for creative cloud

  Hello

  I just noticed that I was charged twice for my creative cloud subscription. On my account it says that the two bills are both for the period between 30.12.2012 and 29.01.2013. Could you please check if it is? Maybe, as one of the debit entries for December and the second is for January?

  Thank you very much for your help!

  Best regards

  Christoph Scheuermann

  Hi Christoph,

  There was an accidental charge twice on the 30.12.2012, but it should be credited to your account now.

  -Dave

• I was charged twice to subscribe online at Adobe Cloud.

  Hello

  After verifying my account, it seems that I was charged twice. I have search in the Adbobe site, but no view of a a co, tact from the Adobe billing address. I don't want to discuss, I wrote on this subject tracking record.

  cat is your best option, contact support to adobe for hourly pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

  You can save the conversation to a text file for your records.

• I received an email telling me that I was charged for something I've ever had.

  Original title: billing

  I received an email telling me that I was charged for something I've ever had

  It might be spam.

  (1) the validity of the sender (name, phone number, mailing address, etc.)

  (2) check if they understand your credit card or checking account numbers in the Email.

  If they then contact your banking company or credit card on the possible actions you can take if you think that it is a fraudulent attempt to get the $$$

  J W Stuart: http://www.pagestart.com

• I was charged twice. How to deal with my situation?

  I was charged twice the penalty of cancellation of the contract earlier than expected. How to troubleshoot my situation

  Hello

  Please contact support by calling/chat for billing queries.

  Reference Support FAQ: how to contact Adobe for support?

  Hope that helps!

  Kind regards

  Sheena

• I was charged twice a month since the beginning of my subscription, please help.

  Hello

  I have attached to the top to creative cloud in January, everything worked fine dose and still.

  However on my most recent credit card statement checking I noticed that I had been charged twice. Then I checked my Adobe account and it seems that I was signed up to two subscriptions and have indeed paid twice since the beginning.

  My credit card company have confirmed that this is what happened.

  I spoke to a customer representative during the installation of chat on the Adobe Web site over the weekend. She confirmed (or at least told me) she could see the problem and my money was refunded. I asked if all the money has been repaid and she said 'yes '. I have a recording of this taped conversation with the file number.

  On checking my credit card today no refund was received for just this month or the entire period.

  Next course of action was on the phone. After an hour of hold I got to an advisor who took my e-mail address then claimed that he couldn't hear what I was saying and hang up. Large.

  Another phone call and this time I go to the turnover. Sales answered my call very quickly but to explain the problem, said she could not help and I was transferred to the customer service.

  What can I do to get this sort? I don't seem to be able to move on to someone who is willing to help.

  Hi Richard, I checked your account and has confirmed the double charges. We will get your refund processed as soon as POSSIBLE. Thank you, Madison

• HI, I've updated my payment twice information and was charged twice and I still have no access to the program. What is going on?

  HI, I've updated my payment twice information and was charged twice and I still have no access to the program.

  For assistance, please contact our support staff:

  FAQ: How to contact Adobe for support?

• I was charged twice

  Hi I was charged twice the program TRAFFIC AND SPEED CAMERAS AND NOT ONLY what IT doesn't NOT WORK to all no. CHANGES to ALL

  Both are real costs, this isn't a temporary store maintain charge: on the payment card's authorization in the iTunes Store - Apple Support ?

  If both are real costs then contact iTunes Support: http://reportaproblem.apple.com

• Hello I bought 2 months ago the annual plan of photography and now im studying if I had a student discount cause now I start to study I will be charged twice for photography and the student and all the aps plan?

  Hello I bought 2 months ago the annual plan of photography, and now cause im studying, if I have a student for aps discount all now, I start to study I will be charged twice for photography and the student all the aps plan? or he will renounce this photography automatically project the student and I will be charge for only $19.99?

  You should see the links in the document below about educational discounts:

  FAQ: Where can I get information on creative cloud for the enterprise, education, Government and teams?

  Alternatively, you can contact support for help FAQ: how to contact Adobe for support?

  You may cancel the current and pay a new subscription.

• I'm a customer of CS5.5, why say that I am not eligible for the discount?

  I'm a customer of CS5.5, why say that I am not eligible for the discount?

  There are two price for Lightroom: full or upgrade.

  The upgrade price is the same for all owners of a previous version of Lightroom.

  So, if you have purchased a version upgrade then you got your discount.

• How can I find out why I was charged twice on my credit card from Adobe

  Can you explain why

  May 11, 2015, I had to export to the PDF Adobe format for $26.98 American which I'm sure I ordered. It was on a Visa card.

  and why on July 15, 2015 I was charged by Adobe on a MasterCard card for $22.59 bitter. This is a purchase I don't remember decisions.

  Can you please explain?

  @

  You must contact customer service by chat or by telephone (telephone support is available during the day to the United States, or during the day in your country of residence).

  [subject moved to cloud Document PDF Services forum]

• 11/24 I've cancelled my subscription for PDF Pack when I noticed that I was charged for $97,05.  And, I got notice that your refund is 'treatment '.  It was 10 days ago

  I was charged $97,05.  I immediately called and cancelled my subscription and received an email saying that dealt with my refund.

  I tried to find the status of the refund by performing a search using my RMA - but IMPOSSIBLE to find anything.  Is someone can you please tell me HOW I can talk to someone about this?

  The email said funds are paid to the company within 5 working days.  It's the SUMMER of 10 days.

  Hi goody38,

  I just checked your account; your refund has been processed entirely (looks like the restitution through 12/5). If you don't see it hit your bank this week, please let us know.

  Best,

  Sara