I am being charged twice for creative cloud

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• being charged twice for my account each month

  When I opened my creative account it reproduces and I am being charged twice a month on my cc. Can you please tell how to get this reimbursement and payment stopped please. Thank you very much

  Contact Adobe technical support by chat or phone when they are available.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• My students bought a sub from 12 months for creative cloud, they will be not be charged again within 12 months for any new subscription will?

  My students bought a sub from 12 months for creative cloud, they will be not be charged again within 12 months for any new subscription will?

  I think they'll at least they cancelled before Adobe their bill again for a new subscription... basically an opt-out approach to dealing.

• WY does adobe charge me for creative photography cloud, even if I mebership in creative cloud with access to all adobe software. It seems to me that I pay double for Lightroom? What should do?

  WY does adobe charge me for creative photography cloud, even if I mebership in creative cloud with access to all adobe software. It seems to me that I pay double for Lightroom? What should do?

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• I pay for Creative Cloud [twice] already but when I installed Photoshop cc press 'BUY NOW' which is bad for me?

  I pay for Creative Cloud [twice] already but when I installed Photoshop cc press 'BUY NOW' which is bad for me?

  Hi itthipoll10380773

  Please try the following steps to resolve this problem:

  1. Rename the folder SLCache in SLCacheold, present at the following location:

     Windows: C:\Program Files (x 86) \Common Files\Adobe

     Mac: System/Library/Application Support / Adobe

  2. Rename SLStore file toSLStoreold, present at the following location:

     Windows: C:\ProgramData\Adobe

     Mac: System/Library/Application Support / Adobe

  3 Rename the OOBE OOBEOLD folder

  Windows : C:\Users\User name\AppData\Local\Adobe
  MAC: ~/Library/Application Support/Adobe

  Later, please try: connect and disconnect activate Cloud Creative applications

  Moreover, I recommend to contact customer service and cancel your subscription.

  Kind regards

  Rahul

• Hello I bought 2 months ago the annual plan of photography and now im studying if I had a student discount cause now I start to study I will be charged twice for photography and the student and all the aps plan?

  Hello I bought 2 months ago the annual plan of photography, and now cause im studying, if I have a student for aps discount all now, I start to study I will be charged twice for photography and the student all the aps plan? or he will renounce this photography automatically project the student and I will be charge for only $19.99?

  You should see the links in the document below about educational discounts:

  FAQ: Where can I get information on creative cloud for the enterprise, education, Government and teams?

  Alternatively, you can contact support for help FAQ: how to contact Adobe for support?

  You may cancel the current and pay a new subscription.

• How to cancel the subscription. I am being charged monthly for a program that is not pop up on the tab plans and services.

  How can I cancel a subscription. I am being charged monthly for a program that is not pop up on the tab plans and services. I don't remember if it's creative cloud or something else. I remember logging in the past months to cancel it, but I couldn't find the way.

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

• Pay for creative cloud but...

  All the buttons next to my downloaded Apps say 'Start test'... why this is happening when I'm in charge for creative cloud?

  Try this solution: sign activation, or connection errors. CS5.5 and later, Acrobat DC

  The number 3 'Check your hosts file'

  Best regards

• The App Builder DPS ask me to active editing simple, even being a member of creative cloud.

  I have problems to activate the simple edition. The App Builder DPS ask me to active editing simple, even being a member of creative cloud. What should I do? Am I missing something?

  TKS,

  You may have already solved this, however for the benefit of the other members:

  Follow the troubleshooting steps mentioned in this article and make sure you click on "Create the App" Folio Builder Panel, once you follow all the steps:

  http://helpx.Adobe.com/Digital-Publishing-Suite/KB/DPS-CCM-users-get-activate.html

• I was charged twice for my purchase

  
  Dear Sir/Madam
  I was charged twice for my purchase from dell for $ 1174 euros once on the day of my purchase on 24/02/2015 and once on 06/03/2015 with
  My customer number [Note from the Admin: deleted personal information]
  I'm a student and this amount is all my money that is wrong I want to repay as soon as possible.

  Khamir

  Sorry to hear about your billing problems, but the forum is mainly a user to and not user of Dell.

  You will need to contact Dell Customer Service, which is located in the country where you reside.

  Bev.

• Installation update for creative cloud can never exceed 2%, which means that I cannot have access to Premiere Pro. Can anyone help with this?

  Installation update for creative cloud can never exceed 2%, which means that I cannot have access to Premiere Pro. Can anyone help with this? I need urgent access to Premiere Pro, so I can return videos to my clients.

  Check your (win) Task Manager or activity (mac) for a suspended adobe monitor helps the process that you can complete.

• Hey, I just wanted to buy a package complete apps for creative cloud every time that I enter the stage at the confirmation stage its tells me there is a problem procedure and I need to contact customer service

  Hey, I just wanted to buy a package complete apps for creative cloud every time that I enter the stage at the confirmation stage its tells me there is a problem procedure and I need to contact customer service

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

• I get a box that says, please verify your billing information. We discovered a problem with your last payment for creative cloud. Go online to manage your account and check your billing account. 19 days remaining. What is c?

  I get a box that says, please verify your billing information. We discovered a problem with your last payment for creative cloud. Go online to manage your account and check your billing account. 19 days remaining. What is c?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• How to become a dealer for creative cloud for United Arab Emirates

  How to become a dealer for creative cloud for United Arab Emirates

  Hello

  Please see:

  Adobe - Adobe Partners

  I hope this information is useful!

• My trial recently downloaded for creative cloud is not let me access it.  That is to say that there is a download error!

  My trial recently downloaded for creative cloud is not let me access it.  That is to say that there is a download error!  I restarted and still does not work!

  Hello

  Please see the links below:

  Using creative cloud | Download error in the applications tab of Creative Cloud Desktop Application

  Re: Creative Cloud "Download error" message

  Let us know if this helps!