Why my computer keep imprison?

He keeps locked and the only way I can restart it is to shut off the power.  He locks up even when the screen saver is activated. It does not show a pop up saying there is a problem. The screen is not black. Only, he crashes and is sitting there.

Hi Jleecarp,

Thank you for visiting the forums of answers.microsoft.com

Have you tried to check the event logs to see if something is written in to indicate that the problem exists.  Check in the report section of the system stability of reliability monitor, to see if something is connected that is causing problems.  You may be able to find the last activity of your computer before it crashes.

We can't wait to hear back from you on your results.

Kavita Malhotra
Microsoft Answers Support Engineer
Visit the Microsoft Answers Feedback Forum
and let us know what you think.

Tags: Windows

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