Why my printer say its OFF LINE?
Confused about why a screen when I try to print, saying: my printer is OFFLINE. What makes offline when it is clearly now?
Double U Dee and anyone who reads this, I am pleased to announce that the SUCCESS has been achieved.
First of all, I had to keep trying and trying to make the download work, again and again. I took this tactic after reading that the PASV Port flight error is random. So my theory was that if I continued to try, I would eventually get the box to download. And I did it.
And here's what I think was happening throughout cause not not at all of a sudden, my printer: when I bought this printer and used, everything was fine... except once a week, I would get a box that says my printer driver was preventing my computer from hibernation (he used another word, but the meaning is the same). I did not continue.
Then maybe... by unplugging my printer and moving it somewhere else, finally high driver problem its ugly head, first with the OFFLINE area, then just the error message by the document as it is just sitting in the queue...
AND the problem I had when I uninstall twice and reinstalled it, is not disconnect USB. Because this time, when I keep disconnected and reconnected only when the installation process told me of... the printer then began to work.
Of course, the above is my theory. But I can say for a fact that correctly install the third time was the charm.
Thank you Double Dee U. I followed your 8 steps to the T and can now print. You pat on the back and remember and tell others that you give computer advice excellent!
Tags: HP HP Printers
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Hello @momodeda!
Thanks for posting on the HP Forums!
I don't know why the computer does not show the printer offline, but I would be happy to provide help to try and get communicating them again!
The first thing I would suggest is to power cycle all the devices. Remove the power to the printer, shut down the computer and remove the power to the router. Wait 20 seconds, then reconnect the router. Wait for the lights on the router to return.
Plug the printer in and turn on the computer. Once all devices are back on, try printing again.
If this does not work then I would recommend uninstalling the HP software. Once the uninstall is complete, it would be wise to perform a cleanup of the computer disk. A disk cleanup will improve the performance of the computer and remove the temporary files that may cause problems during the installation of the software. Once disk cleanup you must restart the computer and reinstall the HP software.
To uninstall the HP software, click here: uninstall the HP software
To perform a disk cleanup, click here: perform a disk cleanup
To download the HP software, click here: HP Officejet full feature and driver softwareIf please, after back and let me know how it goes!
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