Example: officejet j4580: why my printer say my appears not connected to my computer

Why my printer say my appears not connected to my computer

Hello @momodeda!

Thanks for posting on the HP Forums!

I don't know why the computer does not show the printer offline, but I would be happy to provide help to try and get communicating them again!

The first thing I would suggest is to power cycle all the devices.  Remove the power to the printer, shut down the computer and remove the power to the router.  Wait 20 seconds, then reconnect the router.  Wait for the lights on the router to return.

Plug the printer in and turn on the computer.  Once all devices are back on, try printing again.

If this does not work then I would recommend uninstalling the HP software.  Once the uninstall is complete, it would be wise to perform a cleanup of the computer disk. A disk cleanup will improve the performance of the computer and remove the temporary files that may cause problems during the installation of the software. Once disk cleanup you must restart the computer and reinstall the HP software.

To uninstall the HP software, click here: uninstall the HP software

To perform a disk cleanup, click here: perform a disk cleanup

To download the HP software, click here: HP Officejet full feature and driver software

If please, after back and let me know how it goes!

Tags: HP Printers

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