Why the online chat is closed when it sayes it's open Monday to Friday 9 h 00-500 GMT

I bought elements adobe Prime Minister 14 from a uk retailer.  Due to registration problems I have a serial number, and my product is now registered in my name.  I can't find a way to download the software on my mac i.  The online chat is closed, even if it is supposedly open between 9: 00 at 5.00 gmt

Download here: https://www.adobe.com/downloads/other-downloads.html

Tags: Adobe

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