WiFi on HP Envy 15 TouchSmart problems

Similar Questions

• 8.1 Windows Pro update the problem (from Windows 8 Pro) on Envy 23 TouchSmart all-in-One...

  Hello

  I have a HP Envy 23 Touchsmart all-in-one that I bought a year ago (12/2012). It comes preinstalled with Windows 8.

  System information:

  (a) Intel (r) Core i7 - 3770 S CPU @ 3.10 GHz

  (b) 8192 MB of RAM

  A few weeks after that I had bought the system, I've upgraded to Windows 8 Pro with Media Center that I bought through Microsoft upgrade program.

  Last week (19/10/2013), I saw the option upgrade to Windows 8. 1 in the store and decided to upgrade.

  After a few minutes, I got a prompt asking me to restart the computer, and I did.

  However, I noticed that the screen has turned white, but it restarts not really - I have seen that the hard drive light was still flashing and I waited for about 15 minutes. I know it does not restart because if that were the case I would have seen the HP logo on the screen of the BIOS. A little later, the system entered into mode 'sleep' (at least the light blinked slowly as if it was the sleep). As it was late at night, I decided to leave the system alone and decided to check on it the next morning. The next morning, he was still in mode 'sleep' (as I feared) - when I tried to wake up from her sleep by moving the mouse/hit the return key, he did the exact sounds as if he were to wake up from its sleep (as it always does), but the screen is still blank. The light power button lit up constantly indicating he's awake now.

  At this point, I decided to turn off the system by holding the button for a few seconds. To restart, I saw the HP logo on the BIOS boot screen and the screen went white and nothing came.

  So I decided do a system recovery using my Windows 8 recovery CD and turn off the system with the CD in its niche. This time, the system came and began immediately to restore my OS to a previous version.

  After connecting to the system recovered, I received the following message:

  "Could not update for Windows 8.1.

  Sorry, we could not complete the update Windows 8.1. We have restored the previous version of Windows on this computer.

  0xC1900101 - 0 x 40019.

  I tried to reinstall Windows 8.1 a couple of times after that. Once to disable all non-Microsoft services and disabling all startup programs. Always the same result.

  I have no antivirus software on my other system protection of Microsoft default system software.

  Any help, greatly appreciated.

  Thank you.

  I have disabled active secure boot existing starter and the update worked.  Now we get the error of watermark "secure boot not configured correctly.  But I have re-enabled secure boot and the error disappeared.

• Touchpad HP ENVY 4-1215dx problems

  There are a few problems with the touchpad on my laptop 4-1215dx HP ENVY.  One problem is the bottom of the touch pad, which is used for left and right clicks.  Sometimes the click noise is very loud and sound like something is broken, and the click does not work.  If I put the laptop mode only 'sleep' and leave it for 3-4 hours, everything works when I exit mode "Eve".  I highly doubt to update or reinstall the driver would fix the loud rattling noise.

  The second problem occurs on when you tapoterez the main part of the touchpad to make a right or left click.  I have tap several times, and the click does not work.  It works after taking the laptop out of fashion 'sleep'.

  The two problems are random and cannot be re-created at will.  Due to the loud click noise I think something can be broken with the touchpad or the motherboard underneath.  If the touchpad is broken, can it be replaced or what I have to live with it or get a new laptop?  Thanks in advance for any help you can provide.

  Gary

  Hi @garyg45

  I saw your post about the problems with the touchpad of your wife. From what you described, it could be a hardware problem with the touch pad. I suggest you reinstall your Synaptics TouchPad because it is a solution that requires no disassemble the laptop or send it in for repair.

  Synaptics TouchPad Driver (Windows 7)

  Synaptics TouchPad Driver (Windows 8/8.1)

  If you have had the laptop for less then one year or bought a long warranty give us a call for a repair. You can reach HP Total Care at 1-800-474-6836 in North America or Start here if you live outside of North America.

  The TouchPad is a replaceable part and page 54 of your Maintenance and Service of Guide , you will find instructions on how to replace it and the compatible replacement part numbers. Do not do this if you are in warranty, as this leads to the cancellation.

• HP envy 15 touchsmart whistling noise from the fan

  Hello
  I have a hp envy 15 touchsmart j101tx. My problem is that whenever the fan is on, a hissing sound comes from the laptop. The sound is quite loud and very annoying when the fan is at full speed. After some time I realized that the noise is caused by a white cable passing over the fan when the air passes through. Can you suggest a solution for this because the noise is very annoying, especially in the office

  Hi @Nobert_01

  I understand that you are having problems with the noise of the fan, apparently due to a cable that seems out of place or friction. I'm happy to help you.

  Because the sound seems to be caused by the cable rubbing against the fan, one solution might be to try to adjust its position. To this end, here is the: PC portable HP ENVY 15 and HP ENVY TouchSmart 15 Notebook PC Maintenance and Service of Guide

  It provides instructions for disassembly, and if you want you can try to fix them carefully as cable companies so is no longer in contact with the fan.

  I hope this helps.

• When I try to establish a wifi connection, it shows that the problem with the network card is not fixed. How can I solve this problem?

  When I try to establish a wifi connection, it shows that the problem with the network card is not fixed. How can I solve this problem?

  Hello

  Thank you for writing to Microsoft Communities.

  Until we start troubleshooting on this issue please provides us additional information by answering a few questions, this will help us better solutions to the problems.

  1. What is the full error message do you get?

  2. are - that you be able to access or connect to the Internet via wired?

  3 have there been recent changes to the computer before the show?

  Please go ahead and follow the steps mentioned and later a update on the State of the question.

  Method 1:
  Try to run the network troubleshooters. Check if it enumerates and helps resolve the errors.
  http://Windows.Microsoft.com/en-us/Windows7/open-networking-troubleshooters

  Method 2: If the problem persists, try to follow the steps from the link.

  In the Windows wireless network connection problems:
  http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

  Check this link for more information:

  How can I troubleshoot network card? http://Windows.Microsoft.com/en-us/Windows7/fix-network-adapter-problems

  Why can't I connect to the Internet?
  http://Windows.Microsoft.com/en-us/Windows7/why-can-t-I-connect-to-the-Internet

  Please follow these recommended steps and post if you still experience the problem.

• Envy of HP Touchsmart M6 - k022dx: network (Ethernet/WiFi) for HP Envy Touchsmart M6-k002dx drivers?

  Hi all

  Had to replace a dead hard drive and installed a new one with Windows 7 on my niece envy Touchsmart M6-k022dx. Can anyone recommend Windows 7 drivers for this model of work. I thought that I did need to get the ethernet/wifi working so that I can update the Windows 10 laptop and then install the drivers of page drivers. Any recommendation is greatly appreciated.

  Thank you

  You are the very welcome.

  See if this driver W7 IDT Beats Audio works on your model.  Install and reboot the PC.

  This package contains the driver that allows to the Audio IDTHigh-definition (HD) in models of laptops that arerunning an operating system supported.

  http://ftp.HP.com/pub/SoftPaq/sp64501-65000/sp64958.exe

• bluetooth HP envy touchsmart problems - can't activate bluetooth

  So I recently did some updates on my computer and even update my Itunes and rebooted my computer as soon as I could no longer my bluetooth to appear or work (so I have no mouse) it has already happened many times and I've managed to start this time that I had no chance.

  When I go to settings - network - PC airplane Mode, I can't drag on the ride on Bluetooth! Ive looked in the Device Manager but couldn't find anything to do with bluetooth under network except Intel (R) Wireless-N adapters 7260 if this has something to do with Bluetooth?
  I'm not very good with all this technical stuff someone please help!
  
  I tried to install the drivers but nothing has seemed to work, let me turn on Bluetooth and I have no idea what to do
  
  The computer came with windows 8.1

  Had tried everything and it didn't work.
  
  Finally solved my problem but
  
  I went to my folder on Windows C drive - SWSetup - looking Bluetooth who grew up then Intel Bluetooth which I doubled clicked and repaired and then restarted my computer and it worked since!
  
  Thank you for your suggestions

• BT not detected after update BIOS and windows 8.1 & wifi adapter with envy J000 Touch series (J001tx)

  Hi, I have an Envy Touchsmart J001 TX laptop.  I've upgraded to 8.1 Windows a few days back and my pc was working fine. Yesterday, my WIFI and Bluetooth stopped being detected.

  I checked Device Manager and it does not show the adapters. My system has BT Ralink and Realtek wifi b/g/n.

  Restart the system, WiFI present themselves and worked normally, but on next reboot disappeared again.

  The physical plane mode button is orange and pressing or off change in the status of shows like airplane on or off but the notification area icon mode shows no change.

  The network and sharing Center shows not router WIFI in the settings of the card and even the menu of configuration of Windows 8 don't tell no detected wirelessadapter.

  I've updated my drivers and even my BIOS. Earlier I got the version of BIOS INSYDE F.24 and current installed BIOS is INSYDE F.53. Here is the log file in the folder SWsetup containing the unzipped BIOS file. I think that the BIOS is not installed correctly. Please analyze the log file and do not tell if you see something wrong.

  Has anyone else had a similar problem with the update of the BIOS, or with WIFI after Win 8.1 update?

  -Log started: 2014/04/16 19:50:11
  Initializing...
  Log file: c:\SWSetup\SP65654\InsydeFlash.Log
  Settings file: c:\SWSetup\SP65654\platform.ini (found)
  Executable: c:\SWSetup\SP65654\InsydeFlash.exe
  Version: 4.5.6.1 build: InsydeFlash
  Date: Mon 21 Oct 13:11:30 2013

  Resource file: c:\SWSetup\SP65654\iscflash.dll (load)
  Application name: InsydesFlash
  Information of the operating system: Microsoft Windows 8 - supported
  M - FD: 0 0 0 2 does not match FFFFFFFF & 1963103 C! = 1962103 C
  M FD: Match!
  M - FD: FD name 01966.fd
  IHISI Version: 204
  M - FD: 0 0 0 2 does not match FFFFFFFF & 1963103 C! = 1962103 C
  M FD: Match!
  M - FD: FD name 01966.fd
  sH19Infor.dwBootBlockInfo: 10 d
  Check of sign of starting block: 1
  The status of function block start: 4
  Lock status of the EC: 8
  Sign checks number of items: 0
  BBL level: 2
  M - FD has achieved:
  01966.FD
  Offset: 7380688
  Allow Version: 000, Dex: 0
  Current version: F.24, Dex: 3876
  Current BIOS version is greater than the version installed in the Ini.
  SearchVolumeFileAndCreateDirectory
  SearchVolumeFileAndCreateDirectory
  SearchVolumeFileAndCreateDirectory
  SearchVolumeFileAndCreateDirectory
  SearchVolumeFileAndCreateDirectory
  SearchVolumeFileAndCreateDirectory
  SearchVolumeFileAndCreateDirectory
  M - FD has achieved:
  01966.FD
  Allow Version: 000, Dex: 0
  Current version: F.24, Dex: 3876
  Current BIOS version is greater than the version installed in the Ini.
  Partition: 1 WMI 0x0D: 1
  Check the package: 1
  Sign of the BIOS: 1
  BIOS size: 0 x 00800000, SHA1 sign size: 0x00000000, SHA256 sign size: 0x00000100
  Sign of the file: 1
  Open file c:\SWSetup\SP65654\01966.fd
  No sign of present
  Reading 8388608 bytes of the file starting with 0...
  The BIOS image size: 8388608 (0 x 00800000)
  sH19Infor.dwBootBlockInfo: 10 d
  Check of sign of starting block: 1
  The status of function block start: 4
  Lock status of the EC: 8
  Sign checks number of items: 0
  BBL level: 2
  Current BID: 0008EFA0, new BID: 0008EFA0 size of BIOS: 00800000
  non_shareEC Ec starting address: 00000000, end of Ec address: 00000000, current size: 00010000, new size: 00010000

  Preparation stage

  Error code: 3010 (0x00000BC2)
  Cleanup phase
  Step completed
  -Newspaper arrested: 2014/04/16 19:50:55

  -Log started: 2014/04/17 22:05:35
  Initializing...
  Log file: C:\SWSetup\SP65654\InsydeFlash.Log
  Settings file: C:\SWSetup\SP65654\platform.ini (found)
  Executable: C:\SWSetup\SP65654\InsydeFlash.exe
  Version: 4.5.6.1 build: InsydeFlash
  Date: Mon 21 Oct 13:11:30 2013

  Resource file: C:\SWSetup\SP65654\iscflash.dll (load)
  Application name: InsydesFlash
  Information of the operating system: Microsoft Windows 8 - supported
  M - FD: 0 0 0 2 does not match FFFFFFFF & 1963103 C! = 1962103 C
  M FD: Match!
  M - FD: FD name 01966.fd
  IHISI Version: 204
  M - FD: 0 0 0 2 does not match FFFFFFFF & 1963103 C! = 1962103 C
  M FD: Match!
  M - FD: FD name 01966.fd
  sH19Infor.dwBootBlockInfo: 10 d
  Check of sign of starting block: 1
  The status of function block start: 4
  Lock status of the EC: 8
  Sign checks number of items: 0
  BBL level: 2
  M - FD has achieved:
  01966.FD
  Offset: 7380688
  Allow Version: 000, Dex: 0
  Current version: F.53, Dex: 3923
  Current BIOS version is greater than the version installed in the Ini.
  SearchVolumeFileAndCreateDirectory
  SearchVolumeFileAndCreateDirectory
  SearchVolumeFileAndCreateDirectory
  SearchVolumeFileAndCreateDirectory
  M - FD has achieved:
  01966.FD
  Allow Version: 000, Dex: 0
  Current version: F.53, Dex: 3923
  Current BIOS version is greater than the version installed in the Ini.
  Partition: 1 WMI 0x0D: 1
  Check the package: 1
  Sign of the BIOS: 1
  BIOS size: 0 x 00800000, SHA1 sign size: 0x00000000, SHA256 sign size: 0x00000100
  Sign of the file: 1
  Open the file C:\SWSetup\SP65654\01966.fd
  No sign of present
  Reading 8388608 bytes of the file starting with 0...
  The BIOS image size: 8388608 (0 x 00800000)
  sH19Infor.dwBootBlockInfo: 10 d
  Check of sign of starting block: 1
  The status of function block start: 4
  Lock status of the EC: 8
  Sign checks number of items: 0
  BBL level: 2
  Current BID: 0008EFA0, new BID: 0008EFA0 size of BIOS: 00800000
  non_shareEC Ec starting address: 00000000, end of Ec address: 00000000, current size: 00010000, new size: 00010000

  Preparation stage

  Error code: 3010 (0x00000BC2)
  Cleanup phase
  Step completed
  -Newspaper arrested: 2014/04/17 22:06:11

  Problem solved with the permission of edsilha response: http://h30434.www3.hp.com/t5/Wireless-Internet-Home-Networking/Wireless-button-stays-orange-Will-not-turn-on/m-p/914285

  HP technical support comes to walk me through the resolution of this problem.

  1. remove the battery and unplug the power supply

  2. press and hold the power on button for 30 seconds

  3. allow battery but to plug the power unit in

  4. Press power button, then press the f10 key immediately (a number of times)

  5. the bios Setup menu appears

  6. select Reset default values

  7. Select Save and exit

  System boots and the wifi key changes from orange to blue

• HP Envy 4500/Series: Cablelink (Austrian cable service) / installation HP Envy 4500 series problem

  Hi, I have a new HP Envy 4500, and it does not connect to my wireless network. He sees the correct SSID (using WPA - PSK / TKIP or AES), but he will not join the network after providing the WPA key. Printing test results shows a FAILURE on > parameters - without filtering. I don't know if I use MAC filtering on the network, because I don't know how to check this on this modem.

  I am also unable to join using the WPS procedure. I tried with and without a USB connection. I have 5 other wireless devices on the network, which all connect without any problems.

  In addition, I put static IP details on the Panel after reading the HP forum where this problem was stated by setting just the IP address and no subnets. Still no connection

  The printer works via USB ok.

  I got it connected to my neighbors A1s wi - fi network.

  I have a new wireless network to cable and modem put cable in the last week connected to Cablelink. I have a new router Cisco EPC3940. I tried to restart, connection to WPS and wireless USB connected. Reset the printer and modem and tried with and without using a static IP address.

  I tried to reconnect to my neighbors A1 connection - success.

  I tried with USB lead-success

  I tried direct to print without wire-success

  I tried to share wireless USB by using HP software-failure

  I tried the HP PC don't doctor too - no available solutions.

  I have read and tried several fixes on the HP forum-no success

  The fault is clearly my printer connect to my cable modem wireless (or my printer connect to my wi - fi of Cablelink) like all other connection works!

  I posted at the end of a similar position, but did not respond. Help please.

  Carl

  I finally solved this problem after 2 weeks of trying everything! Based on the above comment from BH, I thought that I had to turn off my radio show from 5 Hz. My new router has prevented to me because of the way Cablelink run their software. However, I finally got access to change it. I disabled 5 Hz. I still have the invalid password! Then, I changed the predefined WPA WPA2. It worked. I turned on my 5 Hz back show, the printer is remained connected. I then changed back to WPA2 and immediately lost connection! I put it to WPA and it connected again! I did NOT change key wireless, he remained at 16 characters, just the level of security! It seems if I want my Envy NEW 4500 with UPDATE drivers on my wireless network, I have to REDUCE my password security, which comes by default with modems cable new with Cisco, and accept the WPA! The strange thing is my old Iphone 4 and my old Apple TV both connected without problem. Therefore more recent Iphone to my wife 5 c and our newest Samsung UHD TV. So why a NEW model of printer is sold in stores right now, not able to work on WPA2? I lost 2 weeks on this issue before the sort it! It works, but I'm not happy! Same HP UK failed to connect after 4 hours on their online chat and remote assistance online! I worked it out myself from the comment by BH! Thanks BH. HP POST PLEASE A REPLY ON THIS THREAD WHEN YOU FINALLY WRITE A SOFTWARE FOR YOUR PRINTER TO WORK ON WPA2. MAYBE YOU CAN EMAIL CISCO IN ORDER TO WORK OUT HOW TO DO THIS BETWEEN YOU.

• Downgrade HP ENVY 15 TouchSmart 15-j023ea for Windows 7

  Hello forum, I have a little problem here...

  I tried to downgrade my new TouchSmart from HP ENVY 15 15 - j023ea for Windows 7 because it is more familiar/current for me but unforunately I noticed that my laptop is not in the list of drivers for HP

  Also, recent models of Envy TouchSmart 15 have no drivers windows 7 (at least what I've seen)

  My laptop came with Windows 8 is installed. I installed my windows 7 on this computer and realized I have NO drivers for it...
  This is the reason why I went to windows 8 right now and try to find a solution.

  I really want to downgrade to windows 7 x 64. Are there drivers for this OS? If someone could help me I would really appreciate it!

  Hello:

  HP has come out with some new notebooks of W7.

  You should be able to use all the W7 x 64 drivers of this model on your.

  DO NOT USE ALL DOWNLOADS OF BIOS OR FIRMWARE FROM THIS LINK

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4063&LC=en&cc=us&DLC=en&sw_lang=&product=6521379

  The only factor that is missing is the Intel HD driver you need to install the first before installing the Nvidia graphics driver.

  This one...

  https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3719&DwnldID=23405&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=4th+Generation+Intel%c2%ae+Core%e2%84%a2+Processors+with+Intel%c2%ae+HD+Graphics+4400&DownloadType=Drivers&lang=eng

• HP Envy 15 Touchsmart does not start after the bios update

  I had one laptop touchsmart from HP Envy 15 (initially Windows 8, windows 8.1 now) for about 2 months now and have not had any problems, until a few hours ago I tried to update the bios of my laptop with the hp support assistant. After the reboot, the pc is more would start up and took me to a blue screen with the error SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. Everything that I've done short far from a refreshment or a reset has not worked and if I could I would avoid both that I don't have the bandwidth to download windows 8.1 again.

  HI Calsius:

  Thank you for your query.  I will be happy to help in any way I can!

  After the Windows 8.1 update, did you create a restore point?  If so, you can use to restore from that date and not lose your 8.1 updated.  Some BIOS have an option for a restoration which should not affect your operating system.  I did a search of Microsoft and found this answer click here.   Here is a document on the ' update the BIOS'   click here.»  You did not provide your model number and the HP Envy 15, is a series, so I couldn't get a specific documentation for your computer.  Here is a document on ' computer will start (Windows 8) " click here. If you are able to get your computer running and upward I update all the driversand then create a restore point to return if necessary.  If the Bios update should fail a 2nd time, your restore point will take back you to just before you retried the update. If you were to use the recovery option you need go back to Windows 8, or back to the factory.

  Please let me know if this helped.

• HP ENVY 17 Notebook PC: HP ENVY 17 Touchpad problem

  IDK if its supposed to be like that, which i dout it is, but the right side of my touch pad is lower than the left side. If you run your finger along the bottom of my touch pad, you can feel that buffer gets lower and the right side of the touchpad is not flush with the surrounding material of the body of the laptop. anyone else experienced this as well or is it just me? does anyone have a solution for this? Should I unscrew the bottom of the laptop and adjust the level of my touchpad or shouldn't worry about this? the only thing I could think is that the right is lower because I click more on the right than the left, but I don't think he would give an unbalanced feeling. All comments are welcome and appreciated. Thank you.

  Its really just a pad of the singular connected at the top of the touchpad to the chassis. If its warped or possibly stick could have developed a toggle on a side switch.  I have not particularly noticed this problem on Envy 17 my wife but the other laptop with a touchpad click without left or right buttons tend to develop a curvature over time with use. His plastic after all and deforms.

• HP Envy 4500: HP Envy 4500 printer problem

  I have a HP Envy 4500 printer which has worked very well for a while. Recently I converted to NBN with a new router and well that the laptop has had no problem with the printer connectitivity. The printer works fine for about 10 days, then do not print. When I use the doctor of printing & scanning HP he passes through the "fix" and finally confirmed that it will be printed internally, but must be uninstalled and installed again. I did it and it installs ok then, (I use the download to be installed on the HP site) and it prints ok again for a while.

  I use the wifi for the laptop and the printer, and even still have the printer close to the router, the printer will print after 10 days. The printer wifi appears connected correctly.

  Why it works for ten days and then do not print unless I uninstall the printer and reinstall?

  Hello

  Thank you for using the forum.

  Have you tried to see if the IP address of the printer has changed whenyou can not print?

  You go to the front panel and press the 'Wireless', and it will display the IP address.

  Now go to the PC > start > all programs (or all apps to win 10) > HP > HP4500 > IP update

  Run small applications and compare if the IP address on your printer software is the same as on the printer.

  If this isn't the case, it is the reason why it can not print!

  Look at this video, he shows how to create a static IP address, there is a part of the video at the end that uses the "update IP address" address verification tool that has been described above.

  Creating a static IP address by using EWS

  https://goo.GL/m4hexn

  Update the IP address is at 01:41

  You may consider to change the address of your printer to Static if it is what the cause of your problem.

  Let us know.

  Thank you.

  Please click on "Bravo Thumbs up" as an encouragement and "Accept as solution" if it helped to solve your problem.

• HP Envy m6 wireless problem

  Hello

  I have a HP Envy m6-1207TX notebook PC (product no. D5F64PA #ABG). According to the tag in the battery Bay, it has a Ralink RT3290 wireless network adapter.

  Since the upgrade to Windows 8.1, the wireless connection is no longer working. Small bright blue on the f12 key (IE which indicates that the wifi connection is active) is currently orange and will not change to blue when the key is toggled.

  I checked on the download page from HP for a updated driver for my wireless card, but the brand name for the driver, it is not the network wireless adapter Ralink.

  My ethernet connection works correctly, and all the other devices that I have (for example, iPhone, tablet PC, etc.) can access my wifi without problem.

  Kind regards

  Nick

  Hi, Nick:

  Sorry, that didn't work.

  Try to uninstall the card from Device Manager, reboot and see if Reinstall driver and the adapter works this time.

  If this does not work, then I don't have any other ideas you can try.

  Sometimes you have to wait until enough problems is reported and new drivers are available to fix bugs.

  Best regards

  Paul

• Charging battery HP Envy x 2 problem

  I started having problems with the secondary battery on my HP Envy x 2. I have for a few months now, and first of all, everything was fine. A couple of weeks, I started having intermittent warnings when I lit the envy. He said there was a problem with the calibration of secondary battery and it must be callibrated or possibly replaced. The problem is that even if it says this he sometimes shows that the battery has with full success and sometimes it isn't. It still does not appear to use the load sitting in the accumulator, it is intermittent, too. I have been using the battery calibration procedures and although the battery shows once again as a 100% load he always says that the battery must be callibrated.

  Ok.

  Your craving for x 2 has a 11-030ea product name.

  Followthe troubleshooting procedures in this document from HP web. If you still have problems with the batteries \an\or load later, I suggest you Contact HP for warranty repair.