Win XP (32-bit) with iTunes 12.1.3.6: iPod Nano A1320 16 GB error: an iPod has been detected, but it could not be identified properly.

I have the following environment:

Win XP SP3 (32 bit)

iTunes 12.1.3.6

iPod Nano A1320 16 GB (5th generation)

I get an error when I try to connect my iPod Nano A1320 16 GB (5th generation):

An iPod has been detected, but it could not be identified properly.

Please disconnect and reconnect the iPod and try again.

If the problem persists, uninstall iTunes and then reinstall iTunes.

I tried my other iPod Nano A1320 16 GB (5th generation), and it gives the same error.

I looked at other similar positions with this error message and tried their solutions, but none of them does not seem to work.

However, my iPod Nano A1285 8 GB (4th generation) is recognized by iTunes 12.1.3.6.

Any suggestions? Thanks in advance for your help.

Since it's Windows XP, it's maybe the old problem of the "drive letter".  Being a Mac user, I don't know the exact procedure, but try changing the drive letter of the iPod.  Maybe that's how

Change the drive letter for iPod

Tags: iPod

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