Win 7 64 bit has been preinsatlled but I only Win 7 32 bit recovery disc

Hello guys,.

OK here is the story:

My toshiba laptop comes with Microsoft Windows 7 Home Pre 64 bit. This laptop has 4 GB of memory, so it needs 64-bit to use all 4 GB. Today, Toshiba only provided me with a 32-bit rescue disk that installs the 32-bit version of Microsoft Windows 7 Home pre. Stupid huh?

Today, Toshiba, with an attatude of a 13-year-old told me, we will not provide you with a record of 64-bit, we don't have to do it legally. Telephone Microsoft if you think we are braking the law.

So im guessing they thought I wouldn't, well I did :)
Here are the highlights of what Microsoft has said,
Toshiba using our Direct OEM license and there to provide end users with support to restore the system operating at the same version that preinstalled. Thanks to Windows 7 OEM 32-bit and 64-bit OEM support options they should be you offering two options. However, they are only legally to provide 64-bit because it is pre-installed.

I explained to him that Toshiba refused to provide me with the media and said to themselves, they then trasnfered me the string (basiclly I talked to 4 people) I got threw to the UK head office which is now dealing with my case. They turned round and said that Toshiba are just being clumsy in the fact that they said that they are not breaking the law and to contact Microsoft becauseinfact, they are in violation of the license OEM Direct from Microsoft and Toshiba betwean.

So what is happening now?
Well Microsoft will now contact Toshiba about this, Director at Headquarters is going to try to get her ANDS on a copy of the OEM disc for me, if it is unable to do, so she'll contact Toshiba and tell them that they must give me with her. They will also investigate Toshiba on this beach.

So my question to Toshiba,
Why when I called today your sure support decided to take a bad tone of voice, raise your voice and try to argue with me when I was polite and calm with him?
Why when Microsoft told me that you were in violation of license you said that I was not faithful?

As I rip this message Microsoft Head office phoned me, they called Toshiba, Toshiba said Microsoft, they are not in violation of license due to Toshiba which allows users 'Software' to create their own media, Microsoft disagreed with them because of the license indicating to provide to the user the media not a metod to create the media and handed the case to the Legal Department here and Microsoft are now send me one commercial version of Microsoft Home Premium 64-bit for free myself.

Anyway, if a member of the staff may answer my two questions above, I would be grateful.

Thank you

> My computer toshiba laptop comes with Microsoft Windows 7 Home Pre 64 bit. This laptop has 4 GB of memory, so it needs 64-bit to use all 4 GB. Today, Toshiba only provided me with a 32-bit rescue disk that installs the 32-bit version of Microsoft Windows 7 Home pre. Stupid huh?

First of all, I guess you don t know that it is a forum for user to user... here in the forum you can get a recommendation of the users regular laptops like you and me ;)

Second, you can find the info in the user manual which was preinstalled on your laptop, which a tool called Toshiba Recovery Disk Creator has been pre-installed that allows you to create recovery disk for Win 7 64 bit and this is the reason why the 64-bit recovery disc has not provided with the laptop.

Like many, I know this is a common process and my Satellite U400 has not provided with the drive too because I could use the Toshiba recovery disc creator to create the recovery disk.

I think that it's my personal opinion, Toshiba and Microsoft are business partner and they know exactly the own enterprise.

Tags: Toshiba

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