Window 8 HP Envy 700 error on monitor

Hello

I am a newbie to forums so hope I'm doing this correctly.  I received a HP Envy 700-074 office with Windows 8 for a Christmas gift.  I took my old computer xp shop pc to transfer data and everything was fine until this morning.  I received the following message appears on the display: scanning and no VGA or DVI signal found then goes to "sleep".

Help, please.  I'm so frustrated right now.   Husband and I are retired now.  He tried to reset factory settings monitor has pulled the plug of monitor power and held the power button

for 60 seconds and back plugged in to the bottom.

Yesterday, I remember turning off... .unchecking "Restart automatically" because of the guarded pc restart all since I got this new pc.

Thanking you in advance for your help.

Kathy

Hi Kathy,

Can you please check the following;

(1) make sure that the computer is connected to the display with a VGA, DVI or HDMI cable...

(2) make sure that the monitor and computer are powered...

(3) make sure that the monitor and the computer has been turned on... you should have a light on both.

Any number of things may happen and I want to be sure the computer is not stop or go to sleep. If please report back with your findings and let us know if the problem is solved or not.

If you have any other questions, feel free to ask.

Please click the White Star of KUDOS to show your appreciation

Tags: HP Desktops

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