Window Audio problems - no button Save

I use Mac 10.8.3 and have problems with Captivate 6.0 crashing. The crash took place after working on an interactive slide. Now, when I open the file, the audio window does not display a backup button at all. I can't close the audio window.

The customer service is second to none with this product. The phone number on the Web site does not and the cat live was not available either. I have a hard time to find answers to my questions.

Hi Holly,

Welcome to the community of Adobe and please accept my apologies for the inconvenience.

What is happening because of corrupted preferences. We recreate the preferences, but who will remove your customizations in the workspace, but we will not completely remove the Preferences file so that we can get back them.

Here's what you need to do:

  • Save your project.
  • Close Captivate
  • Mac: /Users/ [user name] / Library/Preferences/Adobe Captivate 6 folder
  • Rename the folder 6 Captivate what either.
  • Launch Captivate and see if you still get problems.

I hope this helps!

Thank you!

Tags: Adobe Captivate

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