Windows 7 black screen with the cursor of the mouse in normal mode and safe

Hi all
I hope someone can help.
Laptop downloaded updates and after the restart will only go to a black screen with the mobile mouse cursor.
This occurs in safe mode, normal mode.
I tried all variations of safe mode and still the same thing happens.
Last known configuration does not solve. (i.e. no restoration or image to enter)
Using the vista win7 dvd upgrade or a linux dvd and screen appears as you expect his obvious system is very good.
I tried the options on ctrl alt del, ctrl shift esc etc etc, but I cannot go into Control Panel, or a any part of the win7 GUI.
Best I can do is access via the command-line... any thoughts on how to fix?

Hello

Welcome to Microsoft Windows 7 answers Forum!

You can try the following steps and check whether the problem is resolved.

You can disconnect all external devices except the keyboard and mouse and check if you are able to boot to the desktop and check.

I also recommend what to do the Startup Repair. Follow these steps:

To perform a Startup Repair follow these steps:

1. Insert the DVD of Windows 7 and restart the computer.

2. when we are asked to press a key to boot from the DVD, please press enter or the SPACEBAR.

3. choose your language settings, and then click Next.

4. click on repair your computer.

5. Select the operating system you want to repair, and then click Next.

6. in the System Recovery Options menu, click Startup Repair. Startup Repair can invite you to make choices as it tries to solve the problem, and if necessary, it may restart your computer, because it makes the repairs.

Access the link below for more information on the Startup Repair:

http://windowshelp.Microsoft.com/Windows/en-us/help/5c59f8c1-b0d1-4F1A-AF55-74f3922f3f351033.mspx

See also:

http://social.answers.Microsoft.com/forums/en-us/w7install/thread/ab43493b-247C-427e-BA21-4950eea279ac

http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/24b44a01-872e-4d87-867f-ed01a3579031/ for the black screen problem

Thank you, and in what concerns:

Suresh Kumar-Microsoft Support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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    Link above shows what the process looks like and a manual, it load the repair options.

    NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.

    Read all the info on the website on how to create and use:

    http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

    ISO Burner:http://www.snapfiles.com/get/active-isoburner.html

    It's a very good Vista startup repair disk.

    You can do a system restart tool, system, etc it restore.

    It is NOT a disc of resettlement.

    And the 32-bit is what normally comes on a computer, unless 64-bit.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Vista recovery media obtain and/or use the Partition Recovery Vista on your computer to the factory settings .

    There is no Vista free download legal available.

    Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

    Normally, they do this for a cost of $ small.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

    See if a manual provided with the computer or go to the manufacturer's website, email or you can call for information on how to make a recovery.

    Normally, you have to press F10 or F11 at startup to start the recovery process...

    Another way I've seen on some models is press F8 and go to a list of startup options, and launch a recovery of standards of plant with it, by selecting the repair option.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Also ask them if it is possible to make the recovery disk/s since the Partition of recovery in case of hard drive failure or System Crash, when you're up a new drunning.

    They will tell you how to do this.

    Every computer manufacturer has their own way of making recovery disk/s.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Or borrow a good Microsoft Vista DVD (not Dell, HP, Acer, recovery disk/s etc).
    A good Vista DVD contains all versions of Vista.
    The product key determines which version of Vista is installed.

    There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

    If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

    At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

    Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

    http://support.Microsoft.com/default.aspx/KB/918884

    MS advice on the conduct of clean install.

    http://www.theeldergeekvista.com/vista_clean_installation.htm

    A tutorial on the use of a clean install

    http://www.winsupersite.com/showcase/winvista_install_03.asp

    Super Guide Windows Vista Installation

    After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

    See you soon.

    Mick Murphy - Microsoft partner

  • Windows Vista starts with only a black screen with the mouse pointer.

    Saturday, 02/27/10, I left my laptop (Dell Inspiron 1405 E) because I used Studio to produce a couple of videos.  When I got up in the morning, he himself had closed.  I tried to put on normally, and he said: recovery error windows, then on lists: Launch Startup Repair tool and start windows normally.  I tried to do a repair, but it just comes back to the same screen.  When I try to boot normally, it shows the progress on the background as usual bar, but then he comes up to a black screen with a mouse pointer.  When I run one of the many diagnostic tests, it is said that the BIOS cannot find the operating system loader.  I'm pretty adept at computers, but nothing I've tried before reinstalling Vista works.  I have files that I need to keep it on the computer, and only a few of them are saved.  Please help me soon, as I need for my school musical production on Thursday.

    Hello

    You can access Mode safe? Repeatedly press F8 as you start? If yes you can try Control Panel
    -Double click - Driver tab - click on UPDATE driver - device Manager - map - graph
    then right click on the device and UNINSTALL - REBOOT.

    Another method to try to get to the desktop (try in normal Windows Mode without failure)
    is CTRL + ALT + DEL and the processes tab find EXPLORER.exe and END PROCESS on it.
    then on the tab Applications - lower right - new task - the type in EXPLORER.exe. Safe mode is
    accessible by tapping F8 as you start several times.

    First check this thread in case it is simple and if not to come back to this thread.

    http://social.answers.Microsoft.com/forums/en-us/vistaprograms/thread/50247d5e-0ae0-446c-A1bd-11287fd1478a

    Black screen problems are extremely difficult to repair and all hotfix is usually a hit or miss
    base. That there is no information on a black screen as there is just a blue screen
    adds to the difficulty. Often using a restore point or Startup Repair will have no effect.
    You can try a google to see the proposed repairs, whom some have worked however these
    cover a wide field of efforts.

    Here's a video of one of them.

    http://www.Google.com/search?hl=en&q=black+screen+of+death+Vista&btnG=search&AQ=f&OQ=&AQI=G1

    Here's another fix
    http://blogs.PCMag.com/SecurityWatch/2008/12/the_mysterious_black_screen_of.php

    You have a Vista disk? You can try restoring the system to it. If you do not have the
    discs, your system manufacturer will sell them at low prices. Or try in safe mode if you can get there.

    How to make a Vista system restore
    http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

    You can create a recovery disc or use someone even version (making the system
    Restoration, it must only be bootable).

    How to create a Vista recovery disk
    http://www.Vistax64.com/tutorials/141820-create-recovery-disc.html

    ------------------------------------------------

    These require the correct Vista discs since you can not start safe mode.

    Try the Startup Repair tool-

    This tells you how to access the System Recovery Options and/or with a Vista disk
    http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

    Try recovery options Startup Repair

    How to do a startup repair
    http://www.Vistax64.com/tutorials/91467-startup-repair.html

    -----------------------------------------------

    Here are a few Google searches where many have found different solutions:

    Vista black screen - check that a 1st
    http://www.Google.com/search?hl=en&source=HP&q=Vista+black+screen&AQ=f&OQ=&AQI=G10

    Vista black screen Solution
    http://www.Google.com/search?hl=en&q=Vista+black+screen+solution&AQ=f&OQ=&AQI

    Vista black screen Fix
    http://www.Google.com/search?hl=en&q=Vista+black+screen+fix&AQ=f&OQ=&AQI

    -----------------------------------------------

    If necessary and you can access all ordinary Windows.

    You can try an In-Place Upgrade (hopefully save programs and data) or a repair installation
    (if all goes well, the data records and need to reinstall programs). Don't forget to make a good backup or
    3.

    You can use another DVD that aren't copy protected but you you need to own
    Product key.

    On-site upgrade
    http://vistasupport.MVPs.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

    If nothing works, you can do a repair installation which should save the data but you will be
    Maybe reinstall programs. It also requires the correct Vista disks especially for OEM
    versions. You will need to know your product Code.

    This tells you how to access the System Recovery Options and/or a Vista DVD
    http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

    How to perform a repair for Vista Installation
    http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

    ---------------------------------------------------------------------------

    Another method that works sometimes: at the command prompt, type of Vista startup disk:
    (type in a single line or copy / paste a line at a time and then press enter - do not type)
    parenthesis or "BOLD"
    )

    c:

    cd\

    CD c:\Windows\System32\winevt (there is a space between cd and C :)

    Ren LogsOLD Logs (there are spaces between ren and newspapers and Logsold)

    RESTART Windows

    I hope this helps.
    Rob - bicycle - Mark Twain said it is good.

  • Windows 7 black screen with the cursor hangs

    Hello
    Windows 7 downloaded automatically updated and now what pc (sony vioa) starts going menu with 1. Repair Windows or 2. Start as usual.  Neither option works and the screen goes black, cursor appears after about 2 min and then the pc hangs (does nothing).  I can't start the repair or recover it and can seem to do anything at all. Sytem same disk does not start.
    Help please!

    Ian - mi,
    If you are not able to start with an option among the Advanced startup options.  Then you must see if you are able to start with the support of recovery (dvd or disk partition) supplied with the PC.  You can try the options of repair first, since the recovery media.  If those who do not help then you will need to re - install.  Mike - Engineer Support Microsoft Answers
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Windows 7 starts, but goes to a black screen with the mouse before the Welcome screen

    Windows 7 starts up goes to the "starting windows" logo screen, then before you get to the homepage for a connection, becomes black and be left with just a cursor. tried to restart and start up repair but I have no way to access because of safe mode is the same thing then. What is the best way to fix this without losing all the stuff on my computer for work.

    Hello

    Remove all connected devices (except the mouse and keyboard if it is a desktop computer) to the computer and then try to start and check what is happening.

    You can try to boot from the installation disc, and then check if you are able to perform a startup repair, or run the Windows Memory Diagnostic tool.

    Follow the link below.

    http://Windows.Microsoft.com/en-us/Windows7/what-are-the-system-recovery-options-in-Windows-7

    See also:

    http://Windows.Microsoft.com/en-us/Windows7/Startup-Repair-frequently-asked-questions

    http://Windows.Microsoft.com/en-us/Windows7/diagnosing-memory-problems-on-your-computer

    Amrita M

    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Black screen with the mouse cursor.

    Some of our users are having problems with their screen goes to a black screen when they try to lock their computers using CTRL/ALT/DEL, instead of the standard screen of windows that appears usually.  Users also have a problem with the icons on the desktop is not not visible until they hover above them with their mouse.  I tried to find ways to solve this problem and have not found an answer which is quite what our users are from.  Computers primer, and it comes after what they have connected.  It's only when they're trying to lock their PC screens go black with only the cursor visible.  We use Vista Business SP2.  Thanks for any help.

    Hello

    ·        You are on a domain?

    ·        Use roaming profiles?

    If you are on a domain that your question would be better suited to the TechNet community. Please visit the link below to find a community that will provide the best support.

    http://social.technet.Microsoft.com/forums/en-us/category/windowsvistaitpro

    Hope this information is useful.

    Amrita M

    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

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