Windows 7 starts, but goes to a black screen with the mouse before the Welcome screen

Windows 7 starts up goes to the "starting windows" logo screen, then before you get to the homepage for a connection, becomes black and be left with just a cursor. tried to restart and start up repair but I have no way to access because of safe mode is the same thing then. What is the best way to fix this without losing all the stuff on my computer for work.

Hello

Remove all connected devices (except the mouse and keyboard if it is a desktop computer) to the computer and then try to start and check what is happening.

You can try to boot from the installation disc, and then check if you are able to perform a startup repair, or run the Windows Memory Diagnostic tool.

Follow the link below.

http://Windows.Microsoft.com/en-us/Windows7/what-are-the-system-recovery-options-in-Windows-7

See also:

http://Windows.Microsoft.com/en-us/Windows7/Startup-Repair-frequently-asked-questions

http://Windows.Microsoft.com/en-us/Windows7/diagnosing-memory-problems-on-your-computer

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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    Amrita M

    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

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