Windows 7 - build.7601 black screen copy Windows not genuine.

Hello

At my laptop 5 years and have not had a problem until last week, for days shut down he said do not clear the update of loading, this went on for days and then I managed to get rid of him restore to an earlier date, I thought it was ok, but now I have a black screen with background of words just say that my windows 7 is not genuine build 7601 :

I have a Dell inspiron15R, software already loaded.

Ive tried typing my product key when prompted but it does not work and one on my battery compartment is very thirsty, but I think I got the numbers, but who have not yet tried.

After reading a lot of other messages, I'm just confused, that I can't change my key on the computers tab, properties etc. that are grayed out. This is information on diagnosis I hope someone can help please:

See you soon

Diagnostic report (1.9.0019.0):
-----------------------------------------
Given WGA-->
Validation status: invalid license
Validation code: 50

Code of Validation caching: 0xc004c4a8
Windows product key: *-* - QCPVQ - KHRB8-RMV82
Windows product key hash: + Rj3N34NLM2JqoBO/OzgzTZXgbY =
Windows product ID: 00359-OEM-8992687-00095
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B1D4AE93-9BFD-4FD9-B02B-FA39556E466C} (1)
Admin: Yes
TestCab: 0x0
WGA Version: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.160211 - 0600
TTS error:
Validation of diagnosis:
Resolution state: n/a

WgaER data-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002

WGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002

OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002

OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed

Analysis of file data-->

Other data-->
Office details: {B1D4AE93-9BFD-4FD9-B02B-FA39556E466C}1.9.0019.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-RMV8200359-OEM-8992687-000952S-1-5-21-3324641554-3248549496-993712386Dell Inc.. Inspiron N5010 Dell Inc.. A12 20110125000000.000000 + 000ADBD3B07018400FC08090409GMT Standard Time(GMT+00:00)03DELL WN09 109

Content Spsys.log: 0 x 80070002

License data-->
The software licensing service version: 6.1.7601.17514
Error: the product key is not found.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
Beyond: PASS
Event timestamp: 3:30:2016 22:48
WAT Activex: registered
WAT administration service: registered

--> HWID data
Current Hash HWID: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GFaLhCsqEKuV2I66poi6PCKLilcXQ ==

Activation 1.0 data OEM-->
N/A

Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SSDT AMICPU PROC
WN09 DELL SLIC
OSFR DELL M08

Hi Gerry

Sorry not been back but my lappy won't let me do anything, my browser kept just close after 30 seconds.

I took it to our local store and they said it's a common software problem and I needed to contact microsoft, I have on my PC got to them and with a link has managed to get in my lappy.

they were doing things for one hour to be fixed and made faster for me, apparently the keys change for different downloads, they found the product key was not something like the one I had.

So thank you for your help and advice

At soon Jakki

Tags: Windows

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