Windows 7 - closing problems

Hello

I am a user of Windows 7 and I've been experiencing problems with the closing in recent times. When I try to shut down my computer, the icons in the taskbar and desktop disappear as they usually do, but the screen freezes, showing only my desktop background. The shutdown process then freezes and I can just turn off my computer by holding the power button. This happens all the time now.
I had the computer check my disk drives and had the antivirus scan antimalware software. No error or no malware has been found, so I was always unable to find the root of the problem. I checked to see if I would meet similar problems with the computer log off or sleep, but it carried out these two functions normally, so it seems that the problem has to do with closure only.
If someone here had the same problem and nobody knows what else I could do to fix this? Thank you very much!

Do not press the power button to turn off the computer or to solve a gel. Click on the ORB at the bottom left of the desktop and click on stop. If you are having problems closing then select Ctrl + Shift + Esc to bring up the Task Manager and click the Applications place the cursor on a running application to select and click on the end task button. As the application is removed from the list, repeat the procedure on the next application in the list until all are gone from the list. If you use the taskbar to access programs simply close all open windows. Then, you should be able to shut down your computer.

http://Windows.Microsoft.com/en-in/Windows7/turning-off-your-computer-properly

I suggest that you look in Event Viewer. To access control panel, tools of administration, Event Viewer, select start the event viewer, in the list on the left of the window select Applications and Services. Expand Applications and Services, Microsoft, Windows, Diagnostics-performance and click operational. You are interested in an any with a numbered from 201 to 209 (inclusive) event ID. Open the report and click on copy and paste into a new message here. I'm only interested in single copies to repeat the (identical) reports and a part of the report up to and including the description. Please, do not post several copies of the reports.

What virus protection software is installed?

Download and run ADWCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/

Tags: Windows

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