Windows 7 does not stop correctly

When we stop windows 7 on our Dell laptop purchased recently everything is disconnected and no error message appears during the shutdown, but when you start the system again we receive an error message that says windows 7 was not correctly closed mode you want to reboot into safe mode, safemode w/internet, etc.

It is a brand new system and the laptop, and we should not receive this message, someone else experienced this as a type of malware that might create this problem? We have Norton anti-virus and did not receive any error messages or notification of virus. How are we going to stop windows 7 from closing properly? We talked to Dell customer service and they are clueless, Microsoft tells me I have to go to them for support. HELP!!!!!!!!!!!

Hello
Welcome to the Microsoft answers site

I suggest you perform the clean boot and check
To help resolve the error and other messages, you can start Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as
a "clean boot". A clean boot helps eliminate software conflicts. Boot stops interference with other third-party software on the computer.
Steps to perform the clean boot:
1. click on start, type msconfig in the search box and press ENTER to start the System Configuration utility. If you are prompted for an administrator
password for a confirmation, type the password or click on continue.
2. in the general tab, click Selective startup.
3. under Selective startup, clear the check box load startup items.
4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.
5. click on OK.
6. When you are prompted, click on restart.
7. after the computer starts, check if the problem is resolved.
If the problem is resolved to check what is the cause of the problem, referring to the link given below:
http://support.Microsoft.com/kb/929135
Reset the computer to start as usual
When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start, type msconfig.exe in the start search box and press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
On the general tab, click the Normal startup option, and then click OK.
When you are prompted to restart the computer, click on restart.

It may be useful
Thanks and greetings
Support Microsoft-dieng
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Tags: Windows

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