My Sony Vaio laptop running Windows 7 does not stop, it hibernates only

Hello

I have computer sony laptop vaio e series, my laptop cannot close it hibernates only.
Please suggest me how to get out of this problem. so, I may close dowm my laptop.
without data loss...
Original title: technical problem

Hello

-How are you trying to shut down the computer?

-You receive an error message when you attempt to shut down the computer?

-Did you do changes on the computer before this problem?

Method 1: Run the troubleshooter of performance since the link and if that helps.

Open the troubleshooter of Performance
 
Method 2:
Step 1: Start the computer Safe Mode and check if it helps.
Start your computer in safe mode
http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode
If the issue is not persistent, then follow the article to find the cause of the same thing.
Step 2: Clean Boot Mode
I suggest to maintain the computer in clean boot mode and check if the problem still persists. A clean boot to check if startup item or services to third-party application is causing this issue.
You can read the following article to configure the computer to boot:
http://support.Microsoft.com/kb/929135
Note: After the troubleshooting steps, see step 7 in binding boot is a way of putting your computer to normal startup mode.
Method 3: If the problem persists, I suggest you to download and install thehotfix from the link and check if the problem persists.
You can't do a computer that runs Windows 7 stops or sleep
 
If you are able to stop the computer, check the event viewer for error logs once you restart the computer.
Open event viewer
http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer
What are the information contained in the logs of the event (Event Viewer)?
http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer
 
For reference:
Turn off a computer: frequently asked questions
 
Hope this information helps.

Tags: Windows

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