Windows 7 says "not genuine".

I recently reinstalled Win7Home on an Asus UX31A from the factory CD. Today Windows says "Windows 7 Build 7602 this copy of Windows is genuine.  I tried to launch the MS tool to solve the problem and it does not give me the opportunity to resolve. The tool data below. Any suggestions on how to get my laptop to find out that it is really authentic? I also submitted a support ticket with Asus.

Diagnostic report (1.9.0019.0):
-----------------------------------------
Given WGA-->
Validation status: invalid license
Validation code: 50

Code of Validation caching: 0x0
Windows product key: *-* - 2QWT6 - HCQXJ-9YQTR
Windows product key hash: PVjSC5x6njvqunmbCY3lOD7rYDo =
Windows product ID: 00359-OEM-8992687-00007
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C6683322-CCE7-4440-AE4A-98EA68A775C6} (1)
Admin: Yes
TestCab: 0x0
WGA Version: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.151230 - 0600
TTS error:
Validation of diagnosis:
Resolution state: n/a

WgaER data-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002

WGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002

OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002

OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed

Analysis of file data-->

Other data-->
Office details: {C6683322-CCE7-4440-AE4A-98EA68A775C6}1.9.0019.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-9YQTR00359-OEM-8992687-000072S-1-5-21-2245348473-2996422935-2560322480ASUSTeK COMPUTER INC. UX31A American Megatrends Inc.. UX31A.219 20130614000000.000000 + 0004E2A0700018400FE04090409Time(GMT-05:00) Standard is03109

Content Spsys.log: 0 x 80070002

License data-->
The software licensing service version: 6.1.7601.17514

Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
Installation ID: 090880891860108885935076693032257421317016694926834650
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: 9YQTR
License status: Notification
Reason for the notification: 0xC004F057.
Remaining Windows rearm count: 3
Trust time: 02/02/2016-09:16:30

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
Beyond: PASS
Event timestamp: 2:2:2016 07:13
WAT Activex: registered
WAT administration service: registered

--> HWID data
Current HWID hash: MAAAAAAAAQABAAEAAAACAAAABAABAAEA6GHwBobPsLeYz4xsJLR8fKBZ7kko5ZZj

Activation 1.0 data OEM-->
N/A

Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID consistent: n/a
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC _ASUS_ Notebook
FACP _ASUS_ Notebook
HPET _ASUS_ Notebook
MCFG portable _ASUS_
FPDT _ASUS_ Notebook
Co-submission _ASUS_ Notebook
SSDT DptfTa DptfTab
SSDT DptfTa DptfTab
SSDT DptfTa DptfTab
SSDT DptfTa DptfTab
SSDT DptfTa DptfTab
SSDT DptfTa DptfTab
SSDT DptfTa DptfTab
SSDT DptfTa DptfTab
LAURENCE INTEL SNB

I found the AC adapter that has the product key and it came after clicking on change the product key in the computer properties window. After waiting a minute or two, it valid and active properly. Thanks to you all!

Tags: Windows

Similar Questions

  • Windows 7 says not genuine after replacing due to lack of hard drive

    Subject says it all. I ran the diagnostic tool:

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 0
    Code of Validation caching online: 0x0
    Windows product key: *-* - C9F4Y - F9T9G-J4J9P
    Windows Product Key hash: S5SaepyJ7/STKYy12U0i5p1bBb8 =
    Windows product ID: 00359-OEM-9805463-95100
    Windows product ID type: 8
    Windows license type: COA SLP
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {534922F2-4EA8-433A-8617-5277081530CC} (1)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.130828 - 1532
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 100 authentic
    Microsoft Office Enterprise 2007 - 100 authentic
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Users\Ken\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {534922F2-4EA8-433A-8617-5277081530CC}1.9.0027.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-J4J9P8S-1-5-21-1823306291-716973670-2727704413the system manufacturer,System Product NameAmerican Megatrends Inc. 00359-OEM-9805463-95100 1503 20121114000000.000000 + 00083A53507018400F204090409Time(GMT-05:00) Standard is03100100Microsoft Office Enterprise 200712Nh + O7p + E5Ha5 8Lxn9JfFULj9GM plus89388-707-9845457-6557514 94436407C3F2586

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition
    Description: operating system Windows - Windows (r) 7, channel OEM_COA_SLP
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-054-695100-02-1033-7601.0000-0392014
    Installation ID: 009393657163413783476073619612301726064590633552207115
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: J4J9P
    License status: licensed
    Remaining Windows rearm count: 3
    Trust time: 26/04/2014 22:30:33

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    Beyond: 0 x 0000000000000000
    Event timestamp: 3:17:2014 14:34
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:

    --> HWID data
    Current Hash HWID: OgAAAAIABAABAAEAAQADAAAAAgABAAEACrbUnhU/vtRU + RAzXEE4mHbbPD139upFzu6 + pMK1HuRCGg is

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID consistent: n/a
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC1030 111412 APIC
    FACP 111412 FACP1030
    HPET 111412 OEMHPET
    MCFG 111412 OEMMCFG
    111412 OEMB1030 LASRYVITRAGE
    SSDT A M I POWERNOW

    Hi Kenj,

    This problem may occur if you perform a hardware important change to your computer, such as upgrading the hard disk. If a major hardware change requires activatingWindows once again, you will be notified and will have three days to activate your copy of windows.

    Another common cause of failed Windows validation occurs when you try to install on more computers than your license allows. For example, if you have purchased a copy of windows, installed on the PC more than one online validation may fail because the product key has already been used on another computer. Normally, the rule for most windows copies is that only one copy of Windows can be installed on a PC. Go toMicrosoftVolume Licensingto learn what your license allows.

    I suggest you refer to the suggestions provided by Andre Da Costa replied on 9 December 2012 in the following link and check out them.

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-windows_install/replaced-motherboard-Windows-7-says-not-Geniune/857b94ea-9eb1-4937-A418-fee94b245e0e

    Please answer us on the State of the question to help you further.

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