Windows 7usb will no data to the camera software download

I have a videocam suite 3.5 caamera and you cannot download files to the PC. Message is unable to find files. The download works on my laptop, so the problem seems to be with my desktop computer.
If I ask set to original will I lose anything on my computer?

Hi Dan,.

Thanks for posting in the Microsoft community.

I understand that you can not transfer files from a camera to your computer. I suggest that you try to connect to a different USB port on the computer and check if the same problem occurs.

Update the drivers for the USB and check if it helps. Check out the link.

Update drivers: recommended links

http://Windows.Microsoft.com/en-us/Windows7/update-drivers-recommended-links

You can also check this link for more information.

Updated a hardware driver that is not working properly

http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

 

Let us know if this helped.

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