Windows 8 and memorex dvd external writer is not compatible
Separated from this thread.
Help, please. I have an Acer laptop running windows 8.1 and I can't get this DVD burner external memorex Memorex to work. I tried the hardware and devices Troubleshooter and it detects but cannot fix it. Help?
Hello Terry,
I understand that you can not use the external Memorex DVD burner with Windows 8.1.
To better understand the issue, please send us the following information:
What is the model number of the Acer laptop you are facing problems with?
This device works with another computer?
Follow the troubleshooting steps in the article below and let us know if that fixes the problem:
Your CD-ROM or DVD drive is not recognized by Windows or other programs
http://support.Microsoft.com/kb/314060/en-us
Important: This section contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: 322756
Hope this helps, get back to us if you need further assistance for Windows
Tags: Windows
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