Windows 8 cannot find the built-in webcam?
Hello
The first day when buying it, it worked (the webcam to take a photo of profile), but since then, he has not. My computer is running on Windows 8, so when I select the Webcam app, it says "Connect a camera."
Yes.
Number of hours of frustration later!
Top of page under the devices hidden from view.
Click on this.
Should see here imaging devices.
Good luck!
Tags: Windows
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These problems have been going on a month now and I can't get rid of them
Logfile of IObit HijackScan v1.0.0.0
Scan saved at 23:1:41, 2009-10-3Ongoing process:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Fichiers Apple Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Fichiers Files\LightScribe\LSSrvc.exe
c:\Program Files\Microsoft SQL Server\MSSQL10. SQLEXPRESS\MSSQL\Binn\sqlservr.exe
C:\Program NetworkAccessManager Corporation\nTune\nTuneService.exe
C:\Windows\system32\PnkBstrA.exe
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C:\Program CyberLink Files\RichVideo.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Alcohol Soft 120\StarWind\StarWindServiceAE.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Common Files\Microsoft Shared Live\WLIDSVC. EXE
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Common Files\Microsoft Shared Live\WLIDSvcM.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Hewlett-Packard HP Quick Launch Buttons\QLBCTRL.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Hewlett - Packard HP wireless Assistant\HPWAMain.exe
C:\Program HP Imaging\bin\HpqSRmon.exe
C:\Program HP HP Software Update\hpwuSchd2.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Hewlett - Packard HP wireless Assistant\WiFiMsg.EXE
C:\Users\Zach\AppData\Local\Google\Update\1.2.183.7\GoogleCrashHandler.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Hewlett-Packard HP Quick Launch Buttons\Com4QLBEx.exe
C:\Windows\system32\wuauclt.exe
c:\Program Hewlett-Packard HP health Check\hphc_service.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\PnkBstrB.exe
C:\Program Files\IObit\IObit security 360\is360.exe
C:\Program Files\IObit\IObit security 360\is360tray.exe
C:\Program Files\IObit\IObit security 360\IS360srv.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\IObit\IObit security 360\a_hijackscan.exeO4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll, ShowWelcomeCenter
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe/autorun
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [RAM Medic] C:\Program Files\Iomatic\RAM Medic\RAMMedic.exe
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [Octoshape Streaming Services] "C:\Users\Zach\AppData\Roaming\Octoshape\Octoshape Streaming Services\OctoshapeClient.exe" - inv: bootrun
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [NVIDIA nTune] "C:\Program NetworkAccessManager Corporation\nTune\nTuneCmd.exe' clear
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [nclauncher] C:\Program Files\NCSoft\Launcher\NCLauncher.exe / reduced
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" / background
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [Google Update] "C:\Users\Zach\AppData\Local\Google\Update\GoogleUpdate.exe" / c.
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [AlcoholAutomount] "C:\Program Alcohol Soft 120\axcmd.exe" / automount
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [amd_dc_opt] C:\Program AMD Dual-Core Optimizer\amd_dc_opt.exe
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe - hide
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" 'C:\Program CyberLink YouCam' updated 'Software\CyberLink\YouCam\2.0 '.
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" - atboottime
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe".
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [QlbCtrl.exe] C:\Program Hewlett-Packard HP Quick Launch Buttons\QlbCtrl.exe/Start
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [NvMediaCenter] RUNDLL32. EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [NvCplDaemon] RUNDLL32. EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [TkBellExe] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [hpWirelessAssistant] C:\Program Hewlett-Packard HP Wireless Assistant\HPWAMain.exe
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [hpqSRMon] C:\Program HP Imaging\bin\hpqSRMon.exe
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [HP Software Update] C:\Program HP HP Software Update\HPWuSchd2.exe
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [HP Health Check Scheduler] c:\Program Hewlett-Packard HP health Check\HPHC_Scheduler.exe
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2010\IEShow.exe".
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [AppleSyncNotifier] C:\Program Files\Fichiers Apple Support\bin\AppleSyncNotifier.exe
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [adobe Reader Speed Launcher] "C:\Program 8.0\Reader\Reader_sl.exe Adobe."
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\Run\: [IObit Security 360] C:\Program Files\IObit\IObit security 360\IS360tray.exe
O4 - HKLM. \Software\Microsoft\Windows\CurrentVersion\RunOnce\: [Malwarebytes' Anti-Malware] C:\Program Malwarebytes Anti-Malware\mbamgui.exe/install/silent
O8 - Extra context menu item: E & xport to Microsoft Excel - res: / / C:\PROGRA~1\MICROS~3\Office12\EXCEL. EXE/3000
O9 - Extra button: send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -.
O9 - Extra button: research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR. DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR. DLL
Ø16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} Java plug-in 1.6.0_15 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
Ø16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} Java 1.6.0_05 plugin - http://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
Ø16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} Java plug-in 1.6.0_07 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Ø16 - DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} Java plug-in 1.6.0_15 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
Ø16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} Java plug-in 1.6.0_15 - http://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
O23 - Service: Apple Mobile Device (Apple Mobile Device) - Apple Inc. - C:\Program Files Apple Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. http://www.bitdefender.com - C:\Program Files\Common Files\BitDefender\BitDefender Server\bin\arrakis3.exe Arrakis
O23 - Service: Bonjour Service (morning Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Com4QLBEx (Com4QLBEx) - Hewlett-Packard Development Company, L.P. - C:\Program Hewlett-Packard HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: Server DCOM (DcomLaunch) - unknown process Launcher.
O23 - Service: political diagnosis Service (DPS) - unknown -.
O23 - Service: Windows Media Center Service Launcher (ehstart) - unknown - %windir%\system32\svchost.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - (GameConsoleService) C:\Program HP Games My game console HP Console\GameConsoleService.exe
O23 - Service: Group Policy Client (gpsvc) - Unknown -.
O23 - Service: HP Health Check (HP Health Check Service) Service - Hewlett-Packard - c:\Program health Hewlett-Packard HP
O23 - Service: hpqwmiex (hpqwmiex) - Hewlett - Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Fichiers Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Windows CardSpace (idsvc) - Unknown - %systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
O23 - Service: iPod Service (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Fichiers Files\LightScribe\LSSrvc.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender S.R.L. - C:\Program Files\Common Files\BitDefender\BitDefender update Service\livesrv.exe
O23 - Service: Net.Tcp Port Sharing Service (NetTcpPortSharing) - Unknown - %systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe
O23 - Service: Service nProtect GameGuard (npggsvc) - INCA Internet Co., Ltd. - C:\Windows\system32\GameMon.des
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PnkBstrA (PnkBstrA) - unknown - C:\Windows\system32\PnkBstrA.exe
O23 - Service: Video Audio quality Windows (QWAVE) - Unknown - %windir%\system32\svchost.exe experience
O23 - Service: recovery for Windows Service (Service recovery for Windows) - unknown - C:\Windows\SMINST\BLService.exe
O23 - Service: Cyberlink RichVideo service (RichVideo) - Unknown - C:\Program CyberLink Files\RichVideo.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown - %ProgramFiles%\WinPcap\rpcapd.exe
O23 - Service: remote procedure (RPC) call (RpcSs) - unknown -.
O23 - Service: Manager of security accounts (SamSs) - unknown -.
O23 - Service: secondary (seclogon) - Unknown - %windir%\system32\svchost.exe to logon
O23 - Service: Service AE StarWind (StarWindServiceAE) - Rocket Division Software - C:\Program Alcohol Soft 120\StarWind\StarWindServiceAE.exe
O23 - Service: Distributed Link Tracking Client (TrkWks) - unknown -.
O23 - Service: installer of Modules of Windows (TrustedInstaller) - unknown -
O23 - Service: Service Manager Viewpoint (Service Manager Viewpoint) - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2010\vsserv.exe
O23 - Service: Service host (WdiServiceHost) - Unknown diagnosis.
O23 - Service: Diagnostic system host (WdiSystemHost) - unknown -.
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe
O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc) - Unknown - %ProgramFiles%\Windows Media Player\wmpnetwk.exe
O23 - Service: XAudioService (XAudioService) - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
O23 - Service: PnkBstrB (PnkBstrB) - unknown - C:\Windows\system32\PnkBstrB.exe
O23 - Service: IS360service (IS360service) - IObit - C:\Program Files\IObit\IObit security 360\IS360srv.exeHello
You can access Microsoft.com, McAffee.com, Symatec.com? Thinking you have a conficker.
Check with this site
http://www.confickerworkinggroup.org/infection_test/cfeyechart.htmlAlert on the Win32/conficker virus
http://support.Microsoft.com/kb/962007Protect yourself from Conficker
http://www.Microsoft.com/security/worms/Conficker.aspxHow to remove the worm Downadup Conficker (Uninstall Instructions)
http://www.bleepingcomputer.com/virus-removal/remove-Downadup-ConfickerHow to manually remove the Conficker worm
http://www.411-spyware.com/Conficker-worm-removal#how-to-removeBDTool to remove
http://www.bdtools.NET/-----------------------------------------------
Run the malware removal tool from Microsoft, add Prevx to detect any malware you have
the system and execution UnHackMe - then do the rest for you.Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows Update - if necessary, you can download it here.
Download - SAVE - go where go out you there - top - right click RUN AS ADMIN
(Then run MRT as shown above.)Malicious removal tool from Microsoft
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMalwarebytes - a scanner at the request - update on the updates tab and run whenever you think malware.
http://www.Malwarebytes.org/Here are some free online scanners to help the
http://www.eset.com/onlinescan/
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1also install Prevx to be sure that it is all gone.
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs. It comes
a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
http://www.prevx.com/Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp--------------------------------------------
Also do to the General corruption of cleaning.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-------------------------------------------------
Run Malwarebytes when you can.
IE - Tools - Internet Options - Advanced - tab click on restore, and then click Reset - apply / OK
IE - Tools - Internet Options - Security - reset all Zones by default level - apply / OK
Close IE
IE - tools - manage Addons (for sure disable SSV2 if it is there, it is no longer necessary but Java always install
"(and it causes problems - you never update Java to go back in and turn it off again)." Search for other possible problems.Windows Defender - tools - software explore - look for problems with programs that do not look right. Permit
are usually OK and "unauthorized" are not always bad. If in doubt about a program to ask about it here.Could be that a BHO - BHOremover - free - standalone program, needs no installation, download and run - not all
are bad, but some can cause your question. (Toolbars are BHO)
http://securityxploded.com/bhoremover.phpStartup programs
http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.htmlDon't forget to do:
Logon as administrator
Start - type in the search box-> COMMAND - find on the list above - CLICK RIGHT - RUN AS ADMIN
Enter each of these one at a time and press ENTER after each
ipconfig/flushdns
nbtstat-r
nbtstat - RR
netsh int Reinitialis
netsh int ip reset
netsh winsock reset
Reset
------------------------------------------------------Here are a few rootkits if it were a question:
SpyDLL Remover - free
http://securityxploded.com/spydllremover.phpAdvanced Windows Service Manager
http://securityxploded.com/winservicemanager.phpRun the Rootkit Revealer - free
http://TechNet.Microsoft.com/en-us/Sysinternals/bb897445.aspxUnHackme - trial
http://www.Greatis.com/UnHackMe/This shows how to use UnHackme and includes a link to version 2.5 – use it as a guideline and current
available as version above is 5.5
http://safecomputing.umn.edu/guides/scan_unhackme.htmlIceSword - free
http://www.AntiRootkit.com/software/IceSword.htm
Instructions and pictorial
http://securityxploded.com/IceSword.php
Tutorial for use of IceSword
http://translate.Google.com/translate?hl=en&SL=zh-CN&u=http://soft.zol.com.CN/2004/0803/145163.shtml&prev=/search%3Fq%3Dicesword%26hl%3Den%26lr%3DI hope this helps.
Rob - bicycle - Mark Twain said it is good.
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Windows Installer cannot find the Destination component
After wash starts the Windows Installer window if poster once finished top of desktop. The process takes about a minute. Windows Installer message is, "Preparation for installation." Then, the Destination component appears with message "Please wait while Windows configures the destination component", and shows the progress bar. Then, the Destination component window appears with the message, "an installation package to the Destination of the product component is not found. Try the installation again using a valid copy of the installation package, "Destination. msi´."
This package is not in my computer. This happens everytime I turn on the computer. The whole process is very long. How can I fix it so that the message?
Thank you for your help.
Hi lmcrae,
Put your computer in a clean boot configuration to determine which product is responsible for this. Clean boot is a way convenient, safer to change the options for startup in the registry; You can turn individual items or disable freely to try various combinations up to that narrow you the problem. Once you find out, post details about the same so that we can take additional measures.
Please see this article for detailed information on how to do it.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Note: Ensure that you switch your computer to normal startup mode after completing the troubleshooting steps. Steps are available in the article above.
Kind regards
Shinmila H - Microsoft Support
Visit our Microsoft answers feedback Forum and let us know what you think.
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Windows 8 cannot find the printer
I have a HP Officejet Pro 8610 (Network) wireless use Windows 8. When I click on print the 8610 is selected, but it says that it can't find it. I then click the printer usually following the HP ePrint and turns. I can then select the 8610 and considers that it is and can print. Even if he can find all the other printers, I can't print from any of them.
Hello
Thanks for posting your question on the Microsoft community.
Thank you for details on the issue.
This problem can occur because the printer settings, network or home group corrupt or incorrect.
I suggest you to run the troubleshooters homegroup and printer and check. Please follow these steps:
a. press Windows + C keys and click on Search.
b. type Troubleshooting in the search box and click on it in the search results.
c. click on "display all" and then click "homegroup".
d. click on 'Next' and follow the on-screen instructions.Later, you can choose "printer" instead of "homegroup".
If this does not help, follow the steps provided in this article, and the check.
Reference:
Solve printer problems
http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1I hope this information helps.
Please let us know if you need more help.
Thank you
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