Windows 8 DVD ROM not reading discs

Yesterday I installed a few games on Steam, I was playing Saints Row the third while he was busy installing and bit after that I had to restart my PC because it was originally the trolling game. At the next startup, my laptop then got stuck on the login screen, where I put in my password/PIN and it would just sit there and do nothing. This kept going until that of course I had to go in safe mode and use that 'Everything clear, but keep your files' option windows 8 a, and am now able to log in and access my files.

Nut, now I am faced with a new problem, my DVD ROM will not read and disk I insert in there. It was working fine until I deleted everything, and now I can't use it.

I tried to use the tool of diagnosis provided by Microsoft for this problem, but it does not work. I should also mention the possibility of editing the registry does not work either.

My laptop is reasonably elderly, ten months or so, but I doubt that it is only a hardware problem because the DVD ROM shows on my computer and device manager says it works very well.

Are there other solutions for this or should I just take it back to the shop?

Hi Taonga,

Thanks for posting the query on Microsoft Community.

I'm sorry to know that the DVD ROM is not working now. I appreciate your efforts toward this problem. It could be a software or a hardware problem.

  1. What is the brand and model of your computer?
  2. What diagnostic tool do you run?
  3. Did you try it with any other DVD?

You can try all the steps in the below link, it may be helpful when fixing the issue.

Run this fixit: http://support2.microsoft.com/mats/cd_dvd_drive_problems/en-us

If the problem is not resolved, then follow the link below.

Your CD-ROM or DVD drive is not recognized by Windows or other programs:

http://support.Microsoft.com/kb/314060/en-us

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article:

How to back up and restore the registry in Windows
http://support.Microsoft.com/kb/322756

I hope this helps to solve the issue. If the problem persists, contact us. We will be happy to help you.

Tags: Windows

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