CD/DVD does not read discs on Pavilion G6 2293SA laptop computer running Windows 8 :(

Hey there

I would be very grateful if someone could help me with this.

I bought the G6 Pavilion in November last year. When I got home I went to a recognize (as recommended) recovery disks but the laptop there is a blank disc in the drive. I tried a couple of different brands, but nothing worked and I got to the PC world. They couldn't work out what the problem was if gave me a replacement, and exactly the same thing happened. They claimed that it was probably one of the "many problems with window 8'. Finally, I tried some Sony DVD - R discs and it worked (hooray!).

However, since that time the player rarely works properly. It seems to work ok program disks, but don't like them burn all discs. It has never worked through iTunes, for a few days, it let me burn some discs of music with Cyberlink Power2Go but it no longer works.

Sometimes when I go hard disk it will say there is no disk in it (when it exists) or is it in use? We'll see what he does today... OK, Virgin (Sony CD - RW) drive... the hard disk is whirring... but nothing happens on the screen. OK, navigate to my computer... Double-click the icon and it says: "How do you use this disk" and gives me two options: "as a USB' or 'player with a CD/DVD '. However, it only allows me to choose the first option (which I don't) and even if I click ok on the flash drive option, it says that the drive must be formatted, mess around trying to do for about 10 minutes and then says format failed.

Can anyone suggest anything? PC World that it is a software problem and my problem (thank you guys). Really grateful for any help.

See you soon

Paul

I suggest using the corresponding update firmware in the driver download section.  Who looks more like a problem of hardware/firmware for me. Use Device Manager to select the firmware update software good optical disc. If the firmware update does not resolve the problem, thencontact HPfor warranty repair.

Best regards
ERICO

Tags: Notebooks

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