Windows 8 update does not restore backed up files

Similar Questions

• Windows Media Player does not open the .tgz files

  Original title: codec .tgz files

  My Windows Media Player does not open the .tgz files

  Hello

  1. what happens when you try to open the .tgz files?

  2. what version of Windows Media Player do you use?

  .tgz file is not supported by Windows Media Player.

  You can use your favorite search engine to download and install the latest codec for Windows Media Player. Subsequently, check if you are able to read .tgz files.

  Note: Using third-party software, including hardware drivers can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the use of third-party software can be solved. Software using third party is at your own risk.

  
  Reference: information about the types of media files that supports Windows Media Player

  Package of Installation of codec

  Hope the helps of information.

• Window Live Mail does not open the wmv files.

  Window Live Mail does not open the wmv files.  It comes up with an error that says: (wrong parameters).  Also gives the path that looks all wrong.  How can I change these settings?

  If I save the wmv on my desktop it will open, so I think that the file association is OK.

   
  1. download and save the attachment to the office.
  2. right click on the saved file.
  3. Select: Open with on the shortcut menu.
  4. click on: choose [default] program.
  5. Select: Windows Media Player.
  6. check: always use the selected program to open this type of file.
  7. click on OK.
   
   

• FixIt center operating system is not compatible Windows and update does not work due to 8007066

  I have an Asus Essentio with Windows 7 Professional. Although the computer was working ok, I installed the FIX It Professional [I bought it to install on my computer to girls] for the interview. Since then, I had several problems with slow MSN Mail and slow performance. I uninstalled the product and to restore the computer to the date of installation of the software. Here are some of the problems I have:

  When you try to run Microsoft difficulty It Center I get a message "the operating system is not compatible and must be XP or newer" which it obviously. I've used this program in the past without any problems and actually have a user account, but it still does not work.

  Trying to access Microsoft support told me that the software is not "enabled" even though it says it's under System properties, and the product number is not saved, even if it has been for more than 8 months.

  Whenever I click on the MSN butterfly, a security message wonder if Explorer is allowed to make changes to my computer. Not a big deal, but remember why nobody liked Vista and I would like to get rid of him.

  A Windows Update does not work due the 8007066f, who doesn't have a solution, but updated logo keeps interrupting my work.

  Thanks for any help.

  I suggest an Inplace upgrade to fix your computer.

  The upgrade in place is a tool to fix the system. Thanks to the special upgrade process, we will be able to repair the system. The upgrade in place will not affect the settings like photos, movies, documents, etc. that are saved on the computer. Although this operation will not remove or modify the files and installed programs, I suggest always that you back up important files before you do. In addition, you may need to reinstall the device drivers after this operation.

  The detailed steps are included as below:

  On-site upgrade
  ====================
  1 log on to the system first.
  2. Insert the Windows 7 DVD in the DVD drive of the computer.
  3. Click Start and select computer.
  4. find the "setup.exe" file in the DVD-ROM and double-click it.
   
  5. click on install now.

  6. When you are prompted to enter the product key, please click Next directly without entering any key. The installation wizard will prompt and ask if you confirm to install Windows 7 without the key and choose please confirm.

  7. When you get to the screen ' which type of installation you want', click upgrade to upgrade the Windows 7 system files.
   
  Note: When running the upgrade on the spot, the system will restart automatically (several times) to merge the files and programs, please leave the computer alone and does not configure it until the 'upgrade on the spot"finished. The system should start Windows 7, once it is upgraded. Once the computer is running "upgrade on the spot", you can go and leave the computer and it completes automatically.

  Let us know if that helps.

• 27 - 1110ea: Windows 7 update does not update

  Hello

  I did now 2 installs fresh with the HP recovery discs and both windows update does not work. I tried different patches from microsoft that I found online in this regard and nothing works.

  I don't know if it's related, but said SP1 is installed, but when I look in the installed updates it isn't here. If I try to uninstall from a command promt it says is not installed and if I try to install it from the microsoft download it says it is installed.

  It makes me crazy. I was expecting it to work from a clean install, but it doesn't.

  Any help would be great.

  Hello

  Welcome to the HP Support forum. Thank you for posting.

  If it says SP1 is included, it means it is included and comes with the system, so you can not unintall it - it is part of the system - built in. You will not see the updates installed because it's built, do not subsequently installed.

  It is a known problem that now when you perform a clean installation of Windows 7, the installation updates will be delayed. This is due because of many things including the fact that W7 is more priority Microsoft because of new OS on the juice of the horizon: like Windows 10. Some users have reported that after the new facility it may take hours of waiting until Windows 7 poster updates are available. But don't worry - they are not that critics and you shouldn't worry so much for them.

  I can offer a workaround is to:

  -Windows 7 update agent be manually updated to the latest version > > https://support.microsoft.com/en-au/kb/949104

  -Download directly from MS "April 2015 battery maintenance update" and install it manually

  > > https://support.microsoft.com/en-us/kb/3020369

  -Download Win 7 convenience roll update and install it manually

  > > win x 64

  http://download.windowsupdate.com/d/msdownload/update/software/UPDT/2016/05/Windows6.1-kb3125574-v4-x64_2dafb1d203c8964239af3048b5dd4b1264cd93b9.MSU

  > > win x 86

  http://download.windowsupdate.com/d/msdownload/update/software/UPDT/2016/05/Windows6.1-kb3125574-v4-x86_ba1ff5537312561795cc04db0b02fbb0a74b2cbd.MSU

  This update package, which combines updates dating all the way back to February 2011, is not be made available in Windows Update. If you install a Windows 7 system from scratch, you will need to go out of your way to download and install it. If you do not, Windows Update will download and install the updated way on day one by one, the slower, more tedious.

  You have now all the updates of Windows 7 since its initial release until may 2016

  After that, you try to install the new updates.

  I hope it works for you. Let me know how it goes.

• Windows 7 update does not

  My entire hard drive crashed, lost everything.  The recovery process has not worked.  I replaced it with a new (1 to).  I have a HP Pavilion Elite HPE 410t with 8 GB or ram.  I have Windows 7 discs.

  I installed Windows again, but I meet all kinds of questions.

  (1) Windows update does not work - guard telling me the service is not running.  Checked, and this is according to the system.

  (2) .net framework does not install

  (3) another strange thing is that some web pages KB MS are not allowed by EI.  Very strange.

  I'm about to order the recovery media to my system via the website of HP, but I would like to hear if there are suggestions from the community.

  Thanks in advance.

  Hello

  Of your HP PC support site shows that you have an Intel Chipset. If you need to download and install this driver.

  Here is the driver download site for your PC with all the available drivers and software.

  Here are instructions on running the diagnostics of startup time.

  Let me know how it goes.

  Jaco

• Windows Media Player-does not recognize the mpeg4 files

  My media playes does not recognize the mpeg4 files

  I recently had to re - install windows vista, after that everything works well, but when I try to read a MPEG4 file, it gives me an error message that it can't play at this time of the fine.  It plays music, mpg3 files fine... I tried to do a 'quickfix' but it didn't work.

  Hello

  I suggest you to download and install the latest pack of codec for Windows Media Player. Make a search using your favorite for more information search engine.

  See also:
  http://Windows.Microsoft.com/en-us/Windows-Vista/codecs-frequently-asked-questions

  
  Note: software use of third parties, including hardware drivers can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the use of third-party software can be solved. Software using third party is at your own risk.

  Kind regards
  Afzal Taher
  Microsoft technical support engineer

• Windows, download itunes says windows Installer updates does not work

  I too manage download of updates, get the errors for microsoft office 2007.  I tried to download the utility for him but can't even download that.  Says windows setup does not work.  I ran malwarebyes but still does not load them.  Can I reload windows vista without losing everything?

  Hi Jkfitz2,
   
  Welcome to the Microsoft Answers Forum community!

  first of all, I suggest you to re-register the windows installer. To do this, please follow the steps below:

  Step 1:
  
  Unregister Windows Installer and then reregister Windows Installer. To do this, follow these steps:
   
  1. in the menu 'Start', click on ' execute:.»
  2. in the "Open" box, type "msiexec /unreg", and then press ENTER.
  3. in the menu 'Start', click 'run '.
  4. in the "Open" box, type "msiexec/regserver", and then press ENTER.

  For more information, please see the link below:
  http://support.Microsoft.com/kb/555175

  Step 2:

  Also I suggest you to start the Windows Installer service.

  Steps to start the Windows Installer service:

  1. start, type Services.msc and press ENTER
  2. double-click click Windows Installer
  3. the value of the Windows Installer Manual startup type
  4. Click Start to start the service. Note the error message, if any.
  5. click on OK.
   
  If the steps above does not you can download the latest version of the windows package install autonomous from the link below.
  http://www.Microsoft.com/DownLoads/details.aspx?FamilyId=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

  Also I suggest to restore the windows components update, try to fix it.
  Please see the link below to fix:
  http://support.Microsoft.com/kb/971058

  I hope this information helps. Please get back to us if you have any other questions on this subject.

  Thanks and greetings
  Mir - Microsoft Answers Support Engineer                                                              
  Visit our http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads

• Windows 7 update does not find updates

  Whenever I try to update my computer manually, Windows 7 does not detect updates and will sit with the green bar goes all day. He began to do this maybe 3 months ago and I don't have time to focus on the issue so far. I am interested to get SP1, but I can't because the computer will not be updated. Thank you.

  "Windows resource protection could not start the repair service."

  Follow these steps to reset the startup type of the service.

  1. Click Start, type Services.msc

  2. double-click on the Installer of Modules of Windows

  3. set its startup type to Manual

  4. click on OK.

  Try the System File Checker

  `~`

  The TrustedInstaller service has full access to the files of the Protection of the resource Windows (WRP) and registry keys, and these services must be running in order to restore missing or corrupted WRP resources. The TrustedInstaller service starts on request when you run the System File Checker.

  `~`

  03/13 / 1108:23: 48 pm

• Windows 7 update does not not Error 80070002

  Hello

  I bought a new computer from office in February 2015.  It came with Windows 7 Professional SP1 is installed.  As far as I know, the updater has stopped working early August 2015.  I did not notice until November when I started having the BSOD make.  BSOD issues were fixed by replacing the RAM.  I was not able to get Wu to work.  I get an Error 80070002.  I was getting this error when I got BSOD problems.

  I downloaded system preparation tool.  I have the option of WU or BITS.  When you run the WU, the result is sign up for the Service is missing or corrupt (fixed) and discovered problems to install recent updates (not fixed).  When executing the PIECES, I get the same thing, more an error 8007005 (not fixed).

  I have reset my WU SET of components through the automatic.

  I tried the command prompt raised by what follows,

  net stop wuauserv
  CD %SystemRoot%\System32
  Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
  net start wuauserv
  no luck.

  Then I tried to download the last Agent WU.  It would download and try to install, but I received the following message. "Windows Update agent has met with a fatal error."  I looked at the version I have.  It's 7.6.7601.19016

  Then I tried the command prompt raised by what follows,

  regsvr32 Jscript.dll
  regsvr32 c:\windows\system32\wuapi.dll
  regsvr32 c:\windows\system32\wuaueng.dll

  While they did save, WU still doesn't work.

  I tried to reset the WU components manually.  An error I got was "Module mshtml.dll was loaded, but the DllRegisterServer entry point was not found.  I also had this error for the following files: shdocvw.dll, browseui.dll, qmgr.dll.

  I also have the following error.  'The module failed to load msxml.dll' I also had this error on the following files: gpkcsp.dll, sccbase.dll, slbcsp.dll, c:\windows\system32\muweb.dll, initpki.dll, wuaueng1.dll, c:\windows\system32\dllcache\wucltui.dll and wuweb.dll.

  I'm out of ideas how to run Wu.

  Can you help me please?

  Thank you.

  I upgraded my ASUS K52F Notebook for Windows 10 on July 29, 2015. I fought with Microsoft for 7 months for a PATCH to cause problems with Internet Explorer and Microsoft Edge Online. No technical support from Microsoft could find a SOLUTION to my problems on Windows 10. So, I bought a new Western Digital 500 GB hard drive black. I removed my Hitachi 500 GB hard drive with 10 Windows and installed my new unallocated hard in my book. I dug my Windows 7 Home Premium OEM Operating System disks provided with my laptop when I bought it. I restored my laptop that I use now, back to Win 7. After restoration of Win 7, I went to Windows Update and tried to find the updates for the first time. I got a X RED and 2 Error Codes (0xc8000247 & 0xc8000222), after searching a FIX of the Web, I found 3 PATCHES.

  1 FIX tried: I had to install (NetFramework V4.5) for Windows Update and here is the link where I found the download: https://www.microsoft.com/en-us/download/details.aspx?id=30653 download, install, reboot.

  2nd FIX tried: I had to install (Intel Rapid Storage Technology Driver) for my new 500 GB hard drive. Here is the link where I got it: https://downloadcenter.intel.com/product/55005/Intel-Rapid-Storage-Technology-Intel-RST- download, install, reboot.

  3rd FIX tried: this DIFFICULTY, I took a picture of my phone because I didn't have my loading printing software so I could print actually fixed my Windows Update do not answer question, after restarting wuauserv file in the command CMD, I went to Windows Update, you click on check the updates and after a few minutes , Windows Update has begun ads updated to choose from, worked great after you restart the Windows Update program. NOTE I did hard restart my cable Modem by unplugging the power cord for 2 minutes and then rebooted my Cable Modem before this 3rd correction.

  Windows Update not responding do not after Windows 7 restore

  FIX SOLVED!

  Step 1: Click Start

  Step 2: Type in: cmd

  Step 3: right click on cmd in the start menu and select "run as Administrator"

  Step 4: Type: net stop wuauserv

  Step 5: Press enter

  Step 6: Type: ren c:\windows\SoftwareDistribution softwaredistribution.old

  Step 7: Press enter

  Step 8: Type: net start wuauserv

  Step 9: Press enter

  Step 10: Type: exit

  Step 11: Press enter

  Step 12: Go to Windows Update and updates

  To do this, step by step as written above and notice the required spaces as written and the update of Windows will start to work again. This FIX is allowing you to restart Windows Update Command.

  When you type: net stop wuauserv (net (space) (space) Stop wuauserv)

  When you type: ren c:\windows\SoftwareDistribution softwaredistribution.old (softwaredistribution.old c:\windows\SoftwareDistribution(spacebar) ren (space)

  When you type: net start wuauserv (net (spacebar) start (spacebar) wuauserv)

  NOTE: It confused me too on my first try, but I quickly figured it after the PATCH twice in a row and it worked for me.

  Now my updates come left and right, last night I got 1 update that has been setup for Windows), then 96 updates before going to bed. This morning I had 286 updates installed, get them now.

  All I can say is what I said here, it worked for me and I thought I'd share my experience with this correction for others, I hope this work for you as it did for me. Thank you! GTIN

• Cannot download Windows 10 because my Windows [7] updates does not work.

  Windows Update fails to download updates. Troubleshooting mentions an error number and does not repair.

  That's why I can't go to W10

  Hello

  If you can't get Windows 10 to get 10 app windows or Windows update, you always have the option of ISO to upgrade.

  Download Windows 10 media creation tool

  Simply select this option of PC/improvement.

  After you download the Windows 10 installation files using this tool, you can upgrade your existing 10 Windows operating system, or you can create the bootable USB drive or DVD to install Windows 10 key later. You can also save the installation files to the ISO in offline mode file format, if you wish.

  

  (Askvg.com)

• Windows 8 update does not complete

  I just opened this machine with Win8 and wanted to update 8.1, but was invited to update Windows Update first.

  I ran the update, which asked me to restart the laptop. I restarted the first time, I went back to the Windows Update screen that asked another reboot. Now around 20 restarts later, I'm looking at the prompt still asking me to restart.

  What is the problem with that? What can I do to fix it please?

  Hi Aditya,

  I understand that you can not upgrade to 8.1 Windows as you cannot install Windows updates.

  As you mentioned that you got the restart option which indicates that updates have been downloaded successfully and then you tried to restart the computer and the option restart Vienna once again.

  It indicates that Windows updates is not installing on the computer.

  To better understand the issue, please send us the following information:

  1. What is the brand and model of the computer?
  2. You get the error message during the installation of Windows updates?

  I suggest you follow the steps below and see if there are updates failed:

  1. Press the Windows key + R
  2. Type wuapp
  3. Click view update history

  You can also see the article below for the resolution of the issues related to Windows update:

  http://Windows.Microsoft.com/en-us/Windows-8/how-solve-connection-problems-Windows-Update

  Hope this helps, get back to us if you need further assistance for Windows.

• 0x8004fe21 - "this computer is not running Windows" - KB3024777 update does not resolve the issue

  Hello

  My Windows 7 has been giving me some problems lately. I get messages that "this computer is not running genuine Windows" (0x8004fe21). I'm running a genuine version of windows, and when I check the properties of my computer, it tells my that I have in fact validated my copy of Windows 7.

  I also had a problem when new updates to Windows Update settle not and after a few google searches, I have concluded that this must have been caused by bad KB3004394 update.

  It has been suggested that I deleted this update, but it did not show anywhere under installed updates.
  It has also been suggested that I downloaded the patch of "quick fix" KB3024777, which is supposed to remove the faulty update.
  I did, and since then, the issue of windows updates has been resolved. Again installing the updates of windows, but I still get messages I'm not authentic Windows.

  In addition, I tried all sorts of things, I found in online forums, but I don't remember exactly what those who were, because most of them were things that I didn't understand.

  Maybe you guys can help. Thank you in advance!

  I was told to run MGDiag and post the results here so here go us:

  Diagnostic report (1.9.0027.0):
  -----------------------------------------
  Validation of Windows data-->

  Validation code: 0
  Code of Validation caching online: 0x0
  Windows product key: *-* - QCPVQ - KHRB8-RMV82
  Windows product key hash: + Rj3N34NLM2JqoBO/OzgzTZXgbY =
  Windows product ID: 00359-OEM-8992687-00095
  Windows product ID type: 2
  Windows license Type: OEM SLP
  The Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {DFF68C19-1503-487E-A692-8C435EF12F1F} (1)
  Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Product name: Windows 7 Home Premium
  Architecture: 0 x 00000009
  Build lab: 7601.win7sp1_gdr.150316 - 1654
  TTS error:
  Validation of diagnosis:
  Resolution state: n/a

  Given Vista WgaER-->
  ThreatID (s): n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002

  Windows XP Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  File: No.
  Version: N/a, hr = 0 x 80070002
  WgaTray.exe signed by: n/a, hr = 0 x 80070002
  WgaLogon.dll signed by: n/a, hr = 0 x 80070002

  OGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002
  OGAExec.exe signed by: n/a, hr = 0 x 80070002
  OGAAddin.dll signed by: n/a, hr = 0 x 80070002

  OGA data-->
  Office status: 109 n/a
  OGA Version: N/a, 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Data browser-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: fast
  Download unsigned ActiveX controls: disabled
  Run ActiveX controls and plug-ins: allowed
  Initialize and script ActiveX controls not marked as safe: disabled
  Allow the Internet Explorer Webbrowser control scripts: disabled
  Active scripting: allowed
  Recognized ActiveX controls safe for scripting: allowed

  Analysis of file data-->

  Other data-->
  Office details: {DFF68C19-1503-487E-A692-8C435EF12F1F}1.9.0027.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-RMV8200359-OEM-8992687-000952S-1-5-21-3113075717-3854388810-3852344427Dell Inc.. L421X XPS Dell Inc.. A14 20130522000000.000000 + 00011A80F00018400FE04130409Malay Peninsula Standard Time(GMT+08:00)03DELL CL09 109

  Content Spsys.log: 0 x 80070002

  License data-->
  The software licensing service version: 6.1.7601.17514

  Name: Windows 7 HomePremium edition
  Description: operating system Windows - Windows (r) 7, channel OEM_SLP
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800095-02-1043-7601.0000-1052015
  Installation ID: 019613804902779735492485549691725206407303392291262906
  Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial product key: RMV82
  License status: licensed
  Remaining Windows rearm count: 2
  Trust time: 19/04/2015-16:10:57

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  Beyond: 0 x 0000000000000000
  Event timestamp: 4:15:2015 22:03
  ActiveX: Registered, Version: 7.1.7600.16395
  The admin service: recorded, Version: 7.1.7600.16395
  Output beyond bitmask:

  --> HWID data
  Current Hash HWID: LgAAAAAAAQABAAIAAAABAAAAAwABAAEAln3yCEagjqxGq8ILYPbwHZ5vvtyWYw ==

  Activation 1.0 data OEM-->
  N/A

  Activation 2.0 data OEM-->
  BIOS valid for OA 2.0: Yes
  Windows marker version: 0 x 20001
  OEMID and OEMTableID consistent: Yes
  BIOS information:
  ACPI Table name OEMID value OEMTableID value
  CL09 DELL APIC
  CL09 DELL FACP
  DBGP DELL CL09
  HPET DELL CL09
  STARTING DELL CL09
  CL09 MCFG DELL
  TCPA DELL CL09
  CL09 DELL SLIC
  CL09 DELL UEFI
  ASF! REFERENCE DELL CL09
  CL09 DELL SLIC
  SSDT CRV COMPAL ORB
  ASPT DELL CL09
  FPDT DELL CL09
  SSDT CRV COMPAL ORB
  SSDT CRV COMPAL ORB
  LAURENCE DELL CL09
  SSDT CRV COMPAL ORB
  SSDT CRV COMPAL ORB

  I don't see anything abnormal in your report - which probably means that the problem is a race condition where your AV is to win the fight for access to certain critical files when the Service for the Protection of software needs to access.

  Certainly, it will disappear after a few days.

• does not restore the system files after clean install

  When I click on the HARD drive which has my backup file, it says that "windows could not find and backup sets on e:\.» Please selection elsewhere. "When I click on"Refresh"this disc shows up... again.  When I look at the contents of the disc there is a file named: N360_BACKUP, however it will not recognize it, so, not restore it.

  Is there another way to restore my files? I was really counting on this form of backup, and if I can't restore it, I lost all my emails, email addresses, contacts and favorites for the past two years, no to the meniton photos, music, etc.

  I have looked at similar positions here and tried the suggestions in them with no luck.

  Hello Terryjoe,

  Thank you for your message.  The N360_Backup referred to Norton 360.  We will be more than happy to help you to restore your data, please answer a few questions first well.  What version of Norton 360 backup/restore are you using?  Below are the steps for version 2:

  1. go to the folder C:\Program Files\Norton 360\Engine\3.x.x.x, you will find a tool Arestore.exe (3.x.x.x allows 3.0.0.134 or 3.0.0.135 depending on your version)

  2. navigate to the folder C:\Program Files\Norton 360\MUI\3.x.x.x\09\01, you will find an Arestore.loc file ((3.x.x.x allows 3.0.0.134 or 3.0.0.135 depending on your version)
     
  3. copy Arestore.exe and Arestore.loc to the root directory where you saved the backup created using Norton 360 (the long file aside the N360_BACKUP) and run Arestore.exe.  It will look in the N360_BACKUP folder to your backup set.

  In your case, you must copy Arestore.exe and Arestore.loc to the external hard drive where you have the file N360_BACKUP. Double-click on Arestore.exe, it will work and restore all your saved data.

  If this does not work, go to the next series of steps...

  4. If she fails to find your backup set, you must delete the corrupted catalog file.

  To delete a catalog file corrupted, go to the N360_BACKUP folder.  There should be a folder with a long alphanumeric name, open that folder.  You can see a file named backup.@db.  It is the catalog file.  You must move this file in this directory (put on your desktop for added security).

  5. Once backup.@db has been deleted, go back and try to run Arestore.exe from the root directory.

  Note: This process may take some time.

  http://community.Norton.com/Norton/board/message?board.ID=Norton_360&message.ID=14505

  See you soon

• Windows Photo Gallery does not open the zipped files

  Photo Gallery Windows does not open the photos that are in the zipped files received by Email. He said: Photo Gallery can't open this photo or video. This file format is not supported, or you do not have the latest updates to the photo gallery.

  This is expected behavior...

  Unzip the file and open the uncompressed version. Or just open
  the zip files and do drag the photos on the zip file and
  drop in a new folder.then you can open.