Windows 8: "Your PC came across a problem and must restart, we are only collecting the error information, and then we'll restart for you."

Similar Questions

• "Sorry, your computer has encountered an error and needs to restart. We are only collecting the error information, and then we'll restart for you. "windows 8

  Hi so I recently bought a new computer and out of no where he worked in some really annoying errors. This has happened three times, I can't understand a reason yet, AFAIK, it occurs randomly. A few times I start up my computer and it starts just the windows icon, the loading circle is not displayed. If I let it run it will remain still frozen. After a few reboots, he says still 'preparation auto repair' is still frozen. This has happened 3 times.

  The first time I have not jumped into the recovery CD, no problem, used a system restore, it was all good.

  The second time, she actually had a cause, our power went out and my pc was used, then maybe he could have ruined a circuit. So I put the CD, it wouldn't recognize it and if he did, he would freeze just and nothing to do. I tried F8, F12 and F1: he didn't even recognize these keys or react at least based on them.
  After a few restarts I miraculously managed to do recognize the CD and this time I made a cooling system.
  This lead me to think it might be some of my files/programs, but I'm still working on acquiring them all back after the update so I think it is unlikely that. 3rd time: yet once, it happened when I turned it on after a normal closed. It would not recognize the cd or the keys. After maybe 15 attempts, but rather oddly, everything was OK? I also noticed that my Tablet Wacom Intuos 5 is connected it will not start, but if I unplug it, it starts very well. (Driver error?)

  All this is fine and dandy, I can deal with it, but not until recently that error in the title stood. I noticed, that it normally occurs when the computer is in "sleep" or the monitor turns off because it is inactive. If I move the mouse to bring on the monitor, it is just a bright blue solid then the following message: "sorry, your computer has encountered an error and needs to restart. We are only collecting the error information, and then we'll restart for you"appears and it stops. Whenever this happens, it starts up just fine, it is just annoying it encounters this error whenever I use it. I tried to do system recoveries, but it did not help. I can just do a reset or refreshment, but again once I do not want this effort and to lose files if the error is still going to happen. I'm not sure if this is a hardware error, heating, maybe? But I'm not all that experience in these things. As I said, this computer is fairly new, maybe 2 months, then maybe I could just put its warranty policy to use. But if you can think of anyway to help, it would be great thanks!

  My specs are:
  Avatar
  CPU: AMD FX Processor with Six cores (tm)-6100 3.30 GHz
  GPU: Geforce GT 640

  16.0 GB
  operating system 64-bit, x 64 processor
  Windows 8.1

  Hi Kaelie,

  This issue seems to be with the material. As you mentioned that your computer is under warranty. It would be better if you contact the manufacturer of your computer for help on this issue.

  Just reply to us if you are having problems with Windows in the future. We will be happy to help you.

• Why do I get a blue screen that says your PC is encountered a problem and needs to restart. We are only collecting the error information and then it will reboot for you.

  Why do I get a blue screen that says your PC is encountered a problem and needs to restart. We are only collecting the error information and then it will reboot for you.

  https://www.dropbox.com/s/2dtm74f6ki7goa4/minidump.zip

  DAG

  These were related to your driver atheros wifi athw8x.sys I would like to re - install the latest driver available.

  If you continue to plant I remove Symantec and use the built in Defender

• Blue screen of death or :( Your PC has encountered a problem and needs to restart. We are only collecting the error information, and then we'll restart for you. Error on Windows 8

  I read my threads where people are facing this error blue screen dead on Windows 8, the cases are different but this error message is the same, I share picture of the error message, it looks like this.

  

  My case

  In my case when I turn the laptop for the first time it freezes, displays this error message and restarts normally. On the home screen, it shows me a message send this problem to Microsoft. Laptop works very well subsequently without any problem, even if I reboot later it loads fine, but if I stopped and starts from at the moment, it shows same error screen. When I look into the details, it shows me these details. draw the image.

  

  I did it as a result of things to understand the issue:

  • I thought it's a software problem, so I format my windows disk and reinstall Windows8 - the issue has not been resolved.
  • One of my friends suggested me for a complete format, I moved my data to external HARD disk, formatted my entire drive, deleted partitions, make new partitions and installed Windows 8 - the issue has not been resolved.
  • Someone suggested from material with my HDD to check it out, so I used a different HARD drive, formatted, deleted partitions, made new partitions and installed Windows 8 - the problem persists.
  • Restore all settings to the default BIOS - the problem persists.
  • I have connected HDD my friend with Windows 7 to check my machine and it worked fine.

  In my research, I can't understand what is really the cause of this accident, there would not be any software parameter or virus as on formatting windows that all this problem would have been solved. It is not the HARD drive for sure as I have done everything I know to see if it's the HARD drive that is causing the problem.

  Dear members and experts from Microsoft, this is the first time I participate on this forum and think that I explained everything concerning the problem I face and the research I did to solve this problem, I eventually failed, please guide me how I can solve it. My laptop is out of warranty and I don't want to pay for something that I do not know exactly.

  Waiting for your expert advice.

  Frébault

  These related to the amd_sata.sys AHCI Advanced Micro Devices 1.2 device driver. Update to win 8.1 should solve this problem.  If it isn't, you should check for motherboard update update BIOS and drivers.

  

• Your PC has encountered a problem and needs to restart. We are only collecting the error information, and then we'll restart...

  * This message shows in my laptop 4 days or 3 times...

  * I just buy my computer laptop sony vaio before 3 months.

  * my model number is SVE15127CNB, and there the bones of windows8 geninue just purchase the laptop computer sir...

  * Please help it's problem and fix tis problem my laptop...

  Your computer is almost brand new.  Support for Sony has the responsibility to guarantee completely, including the responsibility for the management of the windows software 8, really better know their computers and problems users have with them... and I hope that the easy solution for you.

  They will need a little more detail than anyone to even begin to help you with this.  So write any descriptions of error messages and error numbers that see you.  Try to be specific!

• "Restart your pc on a problem and needs. We are only collecting the error information, and then we'll restart for you / / error DRIVER IRQL NOT LESS or EQUAL (Smb driver.sys)

  I bought a Dell XPS 14 with Windows 8, less than a month ago, and I get a blue screen with the error message above several times in the past two weeks. I'm not all that computer, I'm looking for all possible assistance. I found the next with the same error message thread, I followed the advice and attached my minidump.zip file.

  Any help you can give me would be most appreciated - thanks in advance!

  Hi dajoip,

  It seems to be an older version of Kaspersky installed which can be a problem because it may not be entirely compatible with Windows 8.

  One thing I might suggest is to uninstall Kaspersky and see if the blue screen errors to solve.

  Consider the alternative security such as firewall and antivirus integrated Windows 8 (Windows Defender) software.

  You can also take advantage of the update or uninstall Daemon Tools.

  If the error persists try the synaptic generic drivers for following a link as the Smb_driver_Intel.sys seems to be a synaptic driver (create a system beforehand Restore Point):

  http://www.Synaptics.com/resources/drivers

• Window 8 - your PC has faced a problem needs to restart

  I had a light blue screen everytimes that says 'Your PC came across a problem and the need to restart'. Is there anyway I can find out what the problem on? It's boring. Help, please.

  Here is a link of my Minidump files:
  https://SkyDrive.live.com/redir?RESID=37DC912F2C1DB026! 110

  Thank you!

  The minidump files point to the mfewfpk.sys which is a Mcafee driver:

  BugCheck D1, {158, 2, 1, fffff8800200b7b3}

  WARNING: Unable to verify timestamp for mfewfpk.sys
  ERROR: Module load completed but symbols can be loaded for mfewfpk.sys
  Probably caused by: fwpkclnt.sys (c:\windows\system32\drivers\fwpkclnt! FwppInjectionStackCallout + c8)

  These accidents can have two programs of third-party antivirus/firewall real time installed, McAfee and Avast.

  I would say to uninstall McAfee and Avast and see if the errors to solve.

  Subsequently, you can reinstall McAfee or Avast, using the most recent version, or go with alternative security such as firewall and antivirus integrated Windows 8 (Windows Defender) software.

• Whenever I turn my laptop on, it flashes with a blue message appearing saying "your PC came across a problem..." »

  I have a hp laptop with Windows 8.

  Whenever I turn my laptop on, it flashes with a blue message appearing saying "your PC came across a problem..." »

  I tried repeatedly pressing f8 as soon as I start my pc, however nothing appears when I try this.

  Is that what I can do to fix this?

  Original title: System Restore

  Hello

  Check with the help of HP, their online documentation and drivers, diagnostics and ask
  in their forums on known problems.

  HP support/troubleshooting & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  =========================

  In 'some' case will help this article.

  Crashes Windows or freezes
  http://support.Microsoft.com/kb/2681286

  Do not forget to check with support of system manufacturer (manufacturer of motherboard for custom
  online systems), their resources and the drivers and ask in their forums (if any)
  on known problems. Don't forget to update BIOS, drivers of low level chipset,
  and the other pilots of major on-board and separate devices. Those who alone can
  set all or part of these issues.

  Note the use of Win Key + X and Win Key + W (to go on the Control Panel, Run and parameters
  According to needs). Win + D key calls the office and using Win Key active / disable the Office
  and the splash screen.

  Translate Windows 7 methods and use them on Windows 8.

  Resolution of the blue screen in Windows 8/8.1 errors
  http://Windows.Microsoft.com/en-CA/Windows-8/resolve-Windows-blue-screen-errors

  Resolve errors stop (blue screen) in Windows 7 - has a section for if you can or can not
  Start Windows (applies to Windows 8). If you cannot start Windows 8 try using a repair
  Disc (see methods of doing a below) to access Mode without failure and other troubleshooting
  steps.
  http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

  Check this thread for more information using BlueScreenView, MyEventViewer and other methods
  to troubleshoot the BlueScreens - top 3 responses (+ 1 other) (applies to Windows 8).

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/sometimes-i-get-a-blue-screen-when-using-IE-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

  We can analyze the minidumps if make you it available to the SkyDrive or another file
  sharing sites (such as MediaFire). If you have problems to download the copy of minidumps
  for the office or in the Documents folder and download them from there.

  ZIP or download the content of the C:\Windows\minidump

  Use SkyDrive to upload collected files
  http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

  -------------------------------------------------------------------------

  Also this, so you can see the probable bluescreens.

  Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
  (also, Windows 7 and Windows 8)
  http://www.winvistatips.com/disable-automatic-restart-T84.html

  ===========================================================

  Check out these utilities to see if information may be collected:

  It is an excellent tool for displaying the blue screen error information

  -Free - BlueScreenView scans all your minidump files created during 'blue screen of death '.
  hangs and displays information about all accidents of a table.
  http://www.NirSoft.NET/utils/blue_screen_view.html

  -------------

  MyEventViewer can be verified at the time of the blue screen (BSOD) to in a
  second or so time of the BSOD to provide more information as possible
  cause: see TIP.

  MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
  TIP - Options - Advanced filter allows you to see a period of time instead of the whole of the record-
  Set it for a bit before and after the time of the BSOD.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  ------------

  AppCrashView - free - a small utility for Windows Vista and Windows 7 which shows the
  Details of all application crashes occurred in your system. The information of the plant are extracted
  the .wer files created by the Windows Error Reporting (WER) of exploitation component
  system each time that an accident has occurred. AppCrashView also allows you to easily record the
  list of accidents to the text/html/csv/xml file.
  http://www.NirSoft.NET/utils/app_crash_view.html

  ===========================================================

  Windows 8 includes special discount methods (keep files and settings) or a reset
  (new installation remove all).

  How to restore, refresh or reset your PC
  http://Windows.Microsoft.com/en-us/Windows-8/restore-refresh-reset-PC

  How to create a system image to refresh your PC in Windows 8
  http://support.Microsoft.com/kb/2748351

  How to update Windows 8
  http://www.eightforums.com/tutorials/2293-refresh-Windows-8-a.html

  How to reset Windows 8
  http://www.eightforums.com/tutorials/2302-reset-Windows-8-a.html

  If you have need of a system repair disc or other methods:

  How to create a "system repair disc" (CD/DVD) in Windows 8
  http://www.eightforums.com/tutorials/2855-system-repair-disc-create-Windows-8-a.html

  How to create a recovery USB in Windows 8

  http://www.eightforums.com/tutorials/5132-recovery-drive-create-USB-flash-drive-Windows-8-a.html

  How to start on the "System Recovery Options" in Windows 8
  http://www.eightforums.com/tutorials/2269-system-recovery-options-boot-Windows-8-a.html

  Boot to the tip "Startup parameters" in Windows 8
  http://www.eightforums.com/tutorials/4924-advanced-startup-settings-boot-Windows-8-a.html

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• HP Pavilion &amp; "Windows 7 Upgrade Advisor came across a problem.

  Windows 7 would work on my laptop (HP Pavilion dv6132eu)?

  So I used "Windows 7 Upgrade Advisor" of the Microsofts. Which caused the error "Windows 7 Upgrade Advisor stumbled into a problem that your scanning devices. Upgrade Advisor needs to be able to scan your devices to determine whether your computer is capable of running Windows 7 ".

  The laptop is probably not good enough for Windows 7, why?

  I assumed, the Upgrade Advisor would tell me, what pieces of hardware is / are not specific to Windows 7.

  In a forum Technet, say, the Adviser is blocked by some HP hardware. Which?

  Best regards, Willem

  My problem has been resolved.

  Previously, the problem with "Windows 7 Upgrade Advisor BETA.

  I waited two months - now, I executed the Adviser again, resulting in "an important upgrade".

  And guess: update Advisor works like a rocket, finishing with a nice report with minor problems.

  So I think that the problem was a "Windows 7 Upgrade Advisor" - problem - not a HP computer laptop-problem.

• 'Your PC came across a problem' KERNAL_SECURITY_CHECK_FAILURE. »

  Separated from this thread.

  Hi Patrick,

  My laptop is showing an error "Your PC fell on a problem" KERNAL_SECURITY_CHECK_FAILURE.

  So I posted a tweet to @WindowsSupport to help me solve this problem.

  They have posted you answer me to follow.

  According to your suggestion, please find DMP zipped file in the below URL.

  https://www.dropbox.com/s/u89bvnk2d4xm0gt/dmp.zip?DL=0

  Please check and help me solve this problem.

  Thanks in advance.

  Error checking 139, {3, ffffd0002213a310, ffffd0002213a268, 0}

  Probably caused by: NETIO. SYS (NETIO! NsipCachedRegistryKeyListLock + 60)

  NETIO. SYS has been marked as the culprit, but we know it's unlikely. This is probably caused by a third-party driver.

  To help it nail, please run the Verifier (DV) according to the instructions in the link below.

  Note: Be sure to read and remember the steps to reset the DV in case of crash and post a link to the newly generated crash dump here.

  Driver Verifier - stalking a bad driver to behave. Co-written by ZigZag3143 & JMH3143

  http://answers.Microsoft.com/en-us/Windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4B6D-95b3-c48669e4c983

• PC bluescreens, 'Your PC came across a problem'.

  Hi my PC bluescreens frequently and I don't know why. When it comes to computers im not very well informed, any help would be greatly appreciated, thank you very much! Here is a screenshot of what I get when I start my computer again.

  1. the MSinfo32 file was corrupt. Please download a new copy.

  2. the most recent dump file made since July 7, so I'm working from that. At this date, the module below was present and load it on your computer.

  Image path: \SystemRoot\system32\drivers\w64.sys {572f484b-455f-44b0-9d6a-da3ad2071365}
  Image name: {572f484b-455f-44b0-9d6a-da3ad2071365} w64.sys
  Timestamp: Fri Jan 30 19:45:30 2014 (52EAF22A)
  CheckSum: 00013032
  ImageSize: 00011000
  Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

  {572f484b-455f-44b0-9d6a-da3ad2071365} w64.sys

  http://www.herdprotect.com/572f484b-455F-44b0-9D6A-da3ad2071365w64.sys-4f0377c0d6df248cf2ed3b32650c6bd75dc10fc4.aspx

  As you can see, the link above, it may be adware. To make it reasonably certain that your system is clean, download, install, update and run a full scan. If there is malicious objects detected, remove them, immediately restart to finish the uninstallation and then rescan again until the scan is clean.

  Free version of Malwarebytes (mbam).
  http://www.Malwarebytes.org/

  Note: On the first screen once installation is complete, uncheck the box that activates the full trial version of Malwarebytes.

  Then,.

  Download and run AdwCleaner from the link below. ,

  AdwCleaner
  http://www.bleepingcomputer.com/download/adwcleaner/

  Note: Read how to run AdwCleaner on the download page, before continue.

  After that we made with the steps above, unfortunately, execution of the Verifier (DV) according to the instructions in the link below.
  Note: Be sure to read and remember the steps to reset the DV in a collision. Please download the Minidump generated recently to your onedrive and share the link here.

  Driver Verifier - stalking a bad driver to behave. Created by ZigZag3143, Co.authored by JMH3143
  http://answers.Microsoft.com/en-us/Windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4B6D-95b3-c48669e4c983

  * Drivers of old and outdated devices that must either be updates or removed.* *.

  ===========================
  Image path: \SystemRoot\system32\DRIVERS\wg111v2.sys
  Image name: wg111v2.sys
  Timestamp: Thu Dec 25 21:46:26 2007 (4771 C 082)
  CheckSum: 00062F3D
  ImageSize: 0005D 000
  Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

  Driver Description: NETGEAR WG111v2 54Mbps Wireless USB 2.0 driver NT

  Driver update site: http://kb.netgear.com/app/answers/detail/a_id/713
  ========================

  Image path: \SystemRoot\System32\drivers\wacommousefilter.sys
  Image name: wacommousefilter.sys
  Timestamp: Fri Feb 16 13:12:17 2007 (45D5F401)
  CheckSum: 00005ACE
  ImageSize: 00008000
  Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

  Driver Description: Wacom (tablet) mouse filter

  Driver update Site: http://www.wacom.com/en/CustomerCare/Drivers.aspx or the OEM support Web site if it were integrated to your system

  Image path: \SystemRoot\System32\drivers\wacomvhid.sys
  Image name: wacomvhid.sys
  Timestamp: Thu Sep 21 19:29:14 2009 (4AB80C4A)
  CheckSum: 00010E49
  ImageSize: 00002A 00
  Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

  Driver Description: Wacom Virtual HID device driver

  Driver update Site: http://www.wacom.com/en/CustomerCare/Drivers.aspx or the OEM support Web site if it were integrated to your system
  NOTE: Maybe not pilots late 2007

  ==================================
  Image path: \SystemRoot\system32\DRIVERS\AppleCharger.sys
  Image name: AppleCharger.sys
  Timestamp: Mon Feb 18 23:17:09 2013 (5122FCC5)
  CheckSum: 0000CC56
  ImageSize: 00008000
  Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

  Driver Description: Driver of GIGABYTE on / off Charge. See here for more information - http://www.gigabyte.us/MicroSite/185/on-off-charge.htm
   May cause BSOD on Win7/8 systems - uninstall to test (have not seen recently (January 15, 2013))

  Driver update Site: removal may be necessary. Updates can be found here - http://www.gigabyte.us/support-downloads/support-downloads.aspx

  =================================
  Image path: \? \C:\Windows\system32\drivers\avgtpx64.sys
  Image name: avgtpx64.sys
  Timestamp: Thursday, may 29 08:32:11 2014 (538728CB)
  CheckSum: 000120F3
  ImageSize: 00010000
  Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

  avgtpx64.sys belongs to the AVG safe search. Run the utility to remove AVG, following the link and if it does not, you will have to do it manually

  AVG Remover

  http://www.Avg.com/us-en/utilities

  Note: If you don't have a full AV program installed, please activate Windows Defender.

  How to turn Windows Defender on or off in Windows 8 and 8.1.

  http://www.eightforums.com/tutorials/21962-Windows-Defender-turn-off-Windows-8-a.html

  ==========================================

  Update or remove

  Image path: \SystemRoot\system32\DRIVERS\scmndisp.sys
  Image name: scmndisp.sys
  Timestamp: Thu Jan 17 02:48:03 2007 (45ADD4B3)
  CheckSum: 00008B 81
  ImageSize:, A-0000-000
  Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

  Driver Description: neutral Netgear Wireless Solution

• Windows 8 Light Blue error screen: your PC Ran into a problem and need to restart

  Every once a while I reboot my windows, I had a light blue screen that says "your PC came across a problem and the need to restart.
  Is there anyway I can know what is the problem, I don't want to reinstall windows again, please help
  Here is a link of my Minidump files:

  https://SkyDrive.live.com/redir?RESID=38EC4E1D886E0DA8! 105

  Thank you!

  The minidump files showed a BAD_POOL_HEADER stop error (19) caused by the MacHALDriver.sys:

  BUCKET_ID: 0x19_20_MacHALDriver+ 1714

  Bootcamp.exe is the process that blocks.

  Try the following link to get suggestions for this problem:

  https://discussions.Apple.com/thread/4466080?start=0&TSTART=0

• HP pavilion ab219tx 15: your PC has encountered a problem and needs to restart

  20 days ago, I bought the HP Pavilion 219tx ab.
  There is a performance in the laptop... shift, which was resolved after updating windows and some drivers.
  
  But yesterday when I was using the laptop all at once a blue screen with a message "your PC came across a problem and must be restart." Windows collects information and will reboot the system. "It took 5 minutes to restart the system, and after that the system worked well.
  
  This problem will occur again. Is the front offset and this crash is a problem hardware or any glitch in windows 10 or something els

  This blue screen is caused by a process in conflict with Windows 10. Something that you have downloaded which is incompatible with Windows 10 perhaps.

  If you download it and run it its log file will tell you what caused the accident.

  http://www.resplendence.com/WhoCrashed

  You want the free version for home use.

• "Receive the error message" your PC has encountered a problem and needs to restart.

  Original title: stuck in a reboot loop, can't connect.

  Today, my laptop (VAIO, Windows 8) restarted while I was there and since then has been very slow to start. During loading, I get messages such as 'Your PC came across a problem and must restart' and then 'preparation auto repair' again and again.

  I have tried rebooting several times and sometimes I'll get to the login screen, but when I log into my account (which is the only one available) it says "could not load user profile. Right now, I restarted and did not get to the login screen. It says "repair disk errors. This can take more than an hour to finish."

  Windows 8 is the operating system that is installed with the system. I tried to boot into safe mode several times (SHIFT and F8 at startup), but instead to get a menu of options the computer says "Your PC encountered a problem and needs to restart" and starts all over again.

  Hi Geo,

  What is the model number of the Sony VAIO laptop?

  This problem could be due to corruption of the system files, I suggest you try to perform auto repair using Windows 8 disc of Windows recovery environment (WinRE) and check if it helps.

  To run auto repair on follow computer Windows 8 as follows:

  a. insert the media (USB or DVD) and restart your computer.

  b. press the key F12 (usually it's F12, but it may differ between computer manufacturers) and choose the drive in which you inserted into the installation media.

  c. once that the Windows Setup window appears, follow these steps:

  d. click Next , and then select fix your computer.

  e. you will then see a blue screen and an option to choose. Choose the Troubleshooting option and select Advanced options.

  f. you can choose automatic repair of the advanced boot option.

  Keep us updated on the status of the issue.

• Windows 8 stuck in reboot loop ' your pc encountered a problem and needs to restart. We collect only some error information, and then let's restart for you"

  My laptop was working fine last night, but I left it on and unplugged and he died. This morning, I'm an endless loop of ' your pc encountered a problem and needs to restart. We collect only some error information, and then let's restart for you"

  the message appears for a second and then the VAIO logo reappears before the pop blue screen for a second. This goes just forever with no additional info. I can see an additional line appear on the blue screen every time everything as it turns off so it is unreadable.
  Help please?
  more information: the percentage never bar going past 0% it pop right to the top and back immediately to the VAIO screen.

  Hi Wesley,

  This problem could be due to corruption of the system files, I suggest you try to perform auto repair using Windows 8 disc of Windows recovery environment (WinRE) and check if it helps.

  To run auto repair on follow computer Windows 8 as follows:

  a. Insert the media (USB or DVD) and restart your computer.

  b. press on the key F12 (usually it's F12, but it may differ between computer manufacturers) and choose the drive in which you inserted into the installation media.

  c. once the Windows Setup window appears, follow these steps:

  d. click Next and select repair your computer.

  e. you will see an option to choose and then a blue screen. Choose the troubleshooting option and select advanced options.

  f. you can choose automatic repair of the advanced boot option.

   

  Keep us updated on the status of the issue.