Windows could not read the disc you have inserted in the cd/dvd drive

Suddenly my cd/dvd drive does not recognize the blank disc, and the format in the right click menu does not appear.

What is a driver problem or what I don't know, pls help.

Kind regards.

Hi J,.

It seems that the drive has failed.

The device uses separate CD and DVD optical lasers.

It seems that the DVD laser has failed.

Try the drive on another computer if it is a desktop computer.

Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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