Windows does not recognize the cd/dvd on my compaq b1900

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  I currently have a problem with my model Toshiba C650 - 1 CT (PSC08E-03M001EN) satellite. The laptop does not recognize the CD/DVD and a check in the "Device Manager", said a damaged device driver!

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  Post edited by: jammehkunda

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  For these last days, my computer does not recognize the CD/DVD drive.  I have tried everything - publishers of registry, check the physical connections inside the computer, the system restore and install Fix - It programs.  However, the computer does not recognize this drive.  I also wonder if it is a hardware problem.  The light on the drive is a constant in green, and does not have the Open button.  And when I use the bent-paper-clip-in-the-little-hole and can open the drive, it will not read the disc.  Please advise...

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  Hello mike salinas.

  1. you have any third-party burning software installed on your computer?

  2. have you checked if the external CD drive works on another computer?

  I suggest that you check if your internal CD-ROM drive is detected in the BIOS.

  Usually, you must press a key (for example, F2, F12, DEL, ESC) or a key combination whenever you turn on your computer, but before I get to the BIOS to start Windows. Check to see if there is the CD/DVD drive in the BIOS.

  You can see the article for more information about the BIOS:

  http://Windows.Microsoft.com/en-us/Windows-Vista/BIOS-frequently-asked-questions

  Regarding the external CD/DVD drive, I suggest you see if it works on another computer.

  Thank you
  Irfan H, Engineer Support Microsoft Answers. Visit ourMicrosoft answers feedback Forum and let us know what you think.

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