Windows mail glich crashes windows Explorer

My mom has a HP Pavilion dv9000 with Windows Vista Home Premium 32 - bit with Service Pack 2. She has a problem with the Windows Mail break when she changes the contacts in his address book. Each time she "right click", and at that moment, to edit or delete a contact, Windows Explorer restarts.
Thank you for your help. Do not hesitate to contact me if you need more information.

Consider using the Autoruns or ShellExView to manage Shell Extensions that Explorer is configured to use.  One of them is perhaps responsible.

You can also try to capture a crash dump of explorer.exe and download it somewhere (for example SkyDrive), it can be downloaded by anyone and analyzed.  To do... Create the hierarchy of the following registry keys in the registry:
[HKLM\Software\Microsoft\Windows\Windows error Reporting\LocalDumps\explorer.exe\]
In the explorer.exe key, create a REG_EXPAND_SZ value named DumpFolder and set the value to %systemdrive%\explorerdumps data.  Ensure that the %systemdrive%\explorerdumps file exists, and then cause the crash to happen.  There should be a dump file in % systemdrive%\explorerdumps.  (Letter is an environment variable which, in most cases, results in "C:".  So check C:\explorerdumps for the dump file, after the crash.)

Tags: Windows

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    You will need to disconnect then.
     
     
    New entry missing folder
     
    If the above does not help.
     
     
    Click Start - All Programs - Accessories - right on command prompt and choose run as administrator. Type Regedit menu and file - import , import the NewFolder.reg.
      

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