Windows media player vista Home premium appcrash

Signature of the problem:

Problem event name: APPCRASH

Application name: wmplayer.exe

Application version: 11.0.6000.6349

Application timestamp: 494727bd

Fault Module name: OLEAUT32.dll

Fault Module Version: 6.0.6000.16609

Timestamp of Module error: 4757753e

Exception code: c0000005

Exception offset: 0001609c

OS version: 6.0.6000.2.0.0.768.3

Locale ID: 1033

Additional information 1: bffc

More information 2: e477a454bf1f9d98ec5d3d767d7b7108

Additional information 3: dafa

Additional information 4: 3e87758719c20f5a176bcd45ffaaa2e6

wileycoyote2,
Thank you for visiting the Microsoft Answers community forum.

It would be useful to have more information about what went on when the accident happened as you listen to music, watch a movie, burning a CD. etc.  Thus, all information about your system would be useful

This could be caused by a number of things.  So without more information, we'll start with a few basics.

Any third party CD/DVD burning software can cause problems, especially if you have tried to remove it and it does not uninstall completely.  So if you removed something like Nero or Roxie, go to their web site and download a removal tool which will get rid of their overs left.

You might have corrupted the file system, we will run the system for that files Checker:
To run the System File Checker tool, follow these steps:
Click Start and type cmd in the box start the search.
Right click on cmd in the list programs, and then click Run as administrator.
If you are prompted for an administrator password or a confirmation, type your password or click on continue
At the command prompt, type the following line and press ENTER:
sfc/scannow
When the analysis is complete, test to see if the problem you are experiencing is resolved.

You can also try to restore the system to a point in time before the problem started.
To restore the operating system to an earlier point in time, follow these steps:
Click Start, type system restore in the search box, and then click System Restore in the list programs.
If you are prompted for an administrator password or a confirmation, type your password or click on continue.
In the System Restore dialog box, click on choose a different restore point and then click Next.
In the list of restore points, click a restore point created before you started having the problem, and then click Next.
Click Finish.
The computer restarts and system files and settings are back to the State they were in when the restore point was created.

Let us know how it works and the information requested if you would like more information.
Thank you

Gloria
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

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