Windows Photo Viewer displays only the gray scale. No color.

I am running Windows 7.  When I print a document on the web, it prints in color.  If print it by using the default program (Windows Photo Viewer) it prints in grayscale.  Have checked all the settings, but can't seem to find what is causing this problem.  I tried printing from other programs and I don't get color.

Everybody out there affected by this problem and what did you do to correct the problem.  Thank you.

Randal

This link explains the software is no longer available.  But thank you.  Randal Randal

=====================================
Yes, the file is still available at the link is a little...
It might be worth trying different

Windows Photo and slideshow problems
http://support.Microsoft.com/mats/windows_photo_and_slideshow_diag/en-us

The file is accessible also from the following MSKB article:

(2415238) color problems in print preview
image in the Windows in Windows Vista Photo Gallery
http://support.Microsoft.com/kb/2415238

Volunteer - MS - MVP - Digital Media Experience J - Notice_This is not tech support_I'm volunteer - Solutions that work for me may not work for you - * proceed at your own risk *.

Tags: Windows

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