Windows Server 2012 R2 Remote Desktop Server - user session crashes when you connect to the wide

From time to time, a user session hangs during registration out of the Windows 2012 RDS.

This has happened for two different users. Whenever the session hangs with the message "signature" and the user can not log such as they appear with the same message by.

I connected to the RDS as administrator, checked the Task Manager and found that an office application always work, such as Excel.

When I complete the process of the office application and disconnect the user through the Task Manager, the user can log in again.

I reinstalled the desktop software and still happens from time to time...

Any suggestions?

This issue is beyond the scope of this site (for consumers) and to be sure, you get the best (and fastest) reply, we have to ask either on Technet (for IT Pro) or MSDN (for developers)
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Tags: Windows

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