Windows Update requires pro11.msi to be installed in order to install updates".

Similar Questions

• After doing a HP-assisted recovery, when I click on Windows Update, I get a message saying "files required to use Windows Update are longer registered or installed on your computer.

  I am unable to open Windows Update Express option, when you click on Express, I get a message saying that "files required to use windows update are longer registered or installed on your computer." I tried both options following the message, with no luck at all. Belarc says that the 125 Microsoft updates are missing. I have Windows XP Home Edition sp2 disk. Suggestions, please.

  If xp is always saved, then try to open the internet options settings,

  view of objects, search for & R.click on the WU & MU active x objects

  (one at a time), select "update", they are part of windows update

  Active x, necessary for updates... Express update could be among them

  Moreover, however it is not a part of windows...

• Error message "Files required to use Windows Update are longer registered or installed on your computer."

  "Files required to use Windows Update are longer registered or installed on your computer" is the message stop & updated. I owned the computer for more than 7 years & used XP all the time. Why does the update fail / stop now? What should I do to get it working?

  Hi B_Tan,

  Please take a look at the following information previously published by TaurArian:

  Some have reported that simply re-register the MSXML3. DLL seems to fix the problem.
  1. click on start.
  2. choose Execute.
  3. in the run box, type: regsvr32 MSXML3. DLL
  Press OK

  If this did not help, you may be re-recorded some files more:

  1. click on start.
  2. choose Execute.
  3. in the run box, type (pressing well after each one): -.

  net stop wuauserv

  Repeat the following:
  regsvr32 c:\windows\system32\wuapi.dll
  regsvr32 c:\windows\system32\wups.dll
  regsvr32 c:\windows\system32\wuaueng.dll
  regsvr32 wuaueng1.dll
  regsvr32 c:\windows\system32\dllcache\wucltui.dll
  regsvr32 wuweb.dll
  Regsvr32 MSXML3.dll
  regsvr32 qmgr.dll
  regsvr32 qmgrprxy.dll
  regsvr32 jscript.dll

  net start wuauserv

  FYI -.

  http://support.Microsoft.com/kb/958053
  See: method 1: save the Windows Update files

  http://support.Microsoft.com/kb/326253
  Method 5: Registry Windows Update engine files

  I hope this helps!

• Windows Update will not install after reboot required.

  Update of security for Microsoft Visual C++ 2005 Service Pack 1 (KB2538242).

  I'm running Windows 7 x 64.

  I have a Windows update that requires the closing down to install.   This is not, and after reboot, I have a slower computer.

  At this point, even removing the offending program would be useful.

  Thank you for your expertise.

  Hello

  Try the methods provided below and see if they help to resolve the issue.

  Method 1:

  In the case where you are not able to install specific updates then, try the troubleshooting provided in the link below steps to fix the problem.

  You cannot install some programs or updates

  http://support.Microsoft.com/kb/822798

  Method 2:

  You can also try to reset the Windows Update components and check if that helps.

  Click on the link provided below for more information about resetting Windows Update components.

  How to reset the Windows Update components?

  http://support.Microsoft.com/kb/971058

  Method 3:

  Start the computer in a clean boot state and then try to download the updates manually.

  Put your boot system helps determine if third-party applications or startup items are causing the problem. If so, you need to maybe contact the manufacturer of the program for updates or uninstall and reinstall the program.

  See the following article in the Microsoft KB for more information on how to solve a problem by performing a clean boot in Windows Vista or Windows 7:

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

  Note:

  After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

  Download the updates manually from the link provided below.

  MFC Package security update Microsoft Visual C++ 2008 Service Pack 1

  http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=26368

  MFC Package security update Microsoft Visual C++ 2005 Service Pack 1

  http://www.Microsoft.com/download/en/details.aspx?ID=26347

  I hope this helps.

• Problem installing Windows: A required program would not run when installing updated for iTunes

  I have a desktop HP Pavilion with Windows-7. When I try to install my iTunes version 10.6.1, program I get a message: "there is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your supplier of staff or the package of support ". What should I do?

  I found the solution in an Apple discussion forum. Here is the link.

• I get an error message that the files required to use windows update are no longer a registerd or installed on your computer

  I then click on save or install files automatically (recommended) and it does not do

  http://support.Microsoft.com/kb/971058
  How to reset the Windows Update components?

  and/or

  http://support.Microsoft.com/kb/326253
  Method 5: Registry Windows Update engine files

• Windows Update fails to install with error code 8e5e03fb

  15 July Windows Update suddenly stopped to download and install some important files required to update Vista Home Premium SP1. The error code is still 8e5e03fb, not recognized by Microsoft, although I saw messages on Forums dating back to April 2009, mentioning only the code. I worked with Alan Leon, Support Engineer, but without success. Some updates pass through but none are helpful to the OS or Internet Explorer. So far, none of the Knowledge Base articles have been useful. Only one file, c:\windows\system32\dllcache\wucltui.dll, is missing from my system, but Alan Leon has not confirmed that it might be relevant. Alan suggested that my problem might be connected connection but his suggested change my settings did not bring the expected results. My ISP has a function that allows me to see the data to flow both up and down. When data are sent or received, it can be seen clearly but when Windows Update is running, there is no data flow showing.

  Hi Kanizsa,

  Let us know what you have already done, the security software installed on the computer and the updates that are available for installation.

  Follow the steps mentioned below:

  (I) check if Windows update-related services are set to automatic and started.

  Click Start, type services.msc in the start search box, right-click to services.msc, and then click Run as administrator.

  Check the above services below:
  (a) Background Intelligent Transfer Service
  (b) cryptographic service
  (c) Windows Update

  (II) rename the Catroot2 folder

  To rename the Catroot2 folder, follow these steps:

  1. Click Start, type cmd in the search box and right-click on cmd.exe, and then click Run as administrator.
  2. at the command prompt, type the following commands and press ENTER after each line:

  net stop cryptsvc
  Ren %systemroot%\System32\Catroot2 oldcatroot2
  net start cryptsvc
  output

  3 remove all tmp*.cat to the following folder:

  % systemroot%\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}

  If any of the files that begin with tmp exist in this folder, do not remove any other files. Files .cat in this folder are necessary for installing hotfixes and service packs.

  Important: Do not rename the folder C:\windows\system32\catroot. The Catroot2 folder is automatically recreated by Windows, but the C:\windows\system32\catroot folder is not recreated if is renamed the folder C:\windows\system32\catroot.

  (III) Re-register DLL files that are associated with Cryptographic Services

  To register .dll files that are associated with Cryptographic Services, follow these steps:

  1. Click Start, type cmd in the search box and right-click on cmd.exe, and then click Run as administrator.
  2. At the command prompt, type the following commands and press ENTER after each command:

  regsvr32 /u softpub.dll
  regsvr32 /u wintrust.dll
  regsvr32 /u initpki.dll
  regsvr32 /u dssenh.dll
  regsvr32 /u rsaenh.dll
  regsvr32 /u gpkcsp.dll
  regsvr32 /u sccbase.dll
  regsvr32 /u slbcsp.dll
  regsvr32 /u mssip32.dll
  regsvr32 /u cryptdlg.dll

  regsvr32 softpub.dll
  regsvr32 wintrust.dll
  regsvr32 initpki.dll
  regsvr32 dssenh.dll
  regsvr32 rsaenh.dll
  regsvr32 gpkcsp.dll
  regsvr32 sccbase.dll
  regsvr32 slbcsp.dll
  regsvr32 mssip32.dll
  regsvr32 cryptdlg.dll
  output

  Note: Click OK if prompted.

  Restart the computer.

  (IV) empty the software distribution folder

  1. Click Start, type services.msc in the search box, click services.msc, and then click Run as administrator.
  2. In the Services (Local) pane, click Automatic updates and then click on stop.
  3. Reduce the Services (local) window.
  4. Select all the contents of the Windows distribution folder, and then delete them.

     Note by default, the Windows distribution folder is located in the drive: \Windows\SoftwareDistribution folder. At this location, the drive is a placeholder for the drive where Windows is installed.

  5. Make sure that the Windows distribution folder is empty and enlarge the Services (local) window.
  6. In the Services (Local) pane, click Automatic updates, and then click Start.
  7. Restart the computer, and then run Windows Update again.

  Article number: http://support.microsoft.com/default.aspx/kb/822798

  (V) disable the security software

  (VI) SFC Run scan
  Please follow the steps below to the auditor of the filesystem as the first steps:

  1. Click Start and type cmd in the box start the search.

  2. in the area of results, right-click cmd.exe, and then click Run as administrator. You will be asked to type the password for an administrator account. If you are the administrator or type the administrator password, click on continue. Then click on continue.

  3. at the command prompt, type Sfc/scannow, and then press ENTER.

  Note: The scan may take a while, so be patient. Windows allows to fix corrupt or missing files it finds. If the information of the installation CD is required to fix the problem, you may be asked to insert your Windows Vista CD.

  Thank you and best regards,
  Abdelouahab

  Microsoft Answers Support Engineer

• Windows update fails with 0 x 80070424 among others (update agent will not install)

  I tried to install iTunes 9.2 on my computer of girls running Vista 64 sp1.  It failed several times with an error message encrypted with public keys and RCH80.  I took this down to a problem of lack of security patches.  In the process, I noticed that Windows Update has been fails with error 0 x 80070424, indicating a required service was not running.

  so I downloaded sp2, also the operation failed with error 0 x 80070424 even.  I checked the Background Intelligent Transfer and start-up and running (so I restarted), I checked Windows Update and it was also running and so I restarted.  Same result.  I've disabled UAC and restarted.  Still no joy.

  Then I read an article on the subject, said a service called "Automatic updates" should be running, not only he was not running, did not exist. Some that I've been on something I downloaded "windowsupdateagent30 - x 64 .exe" to install the service.  Unfortunately, this fails with a fatal error, no number error, simply "windows has encountered a fatal error.

  It is where I am at this time - trying to figure out a fix for this.  Thank you.  (I also disabled AV, firewall, etc., ran several antivirus scans, malware scans including Malware Bytes, AVG and Avast and MS Defender and rootkit detectors which come clean).

  OK I found this user Mohsen Arjomand:

  Step 1: Manually replace the corrupted Windows Modules Installer
  ==================================
  Step 1: Change the owner of the file maintenance
  1. click on start. In the search bar, type "%windir%" (without the quotation marks
  marks) and press ENTER.
  2. click right maintenance folder and click 'properties '.
  3. click on the Security tab.
  4. click on advanced.
  5. click on the owner tab.
  6. click on edit.
  7. under "change the owner of ', select the administrator account. Click
  "Replace the owner of subcontainers and objects". Click OK.
  8. click on OK. You may receive an error of "deny access". Just move forward.
  9. in the Security tab of the properties of maintenance records, click on change.
  10 select Administrators, and then grant him "total control".
  11. click on OK.

  Step 2: Manually restore the missing file
  ============================
  1. download and save the file http://www.4shared.com/file/197624120/979be69/fix.html on the desktop form fix.zip.
  2. extract the two files. TrustedInstaller.exe and TrustedInstaller.reg.
  3. copy the file TrustedInstaller.exe in C:\Windows\servicing folder.

  Step 3: Registry backup
  ===================
  1. click on start. Type REGEDIT in the search bar and press ENTER.
  2. Select the computer (the root node) in the left pane, click export under the
  Menu of files, choose all under the scope of the export, select desktop in the Save in box
  and type backup in file name. Click Save.

  After that, please refer to the following procedure to import the registry key.

  Step 4: Import TrustedInstaller.reg
  ===========================
  1. double-click on the TrustedInstaller.reg file in the file Fix.zip.
  2. click Yes when you are prompted to import.

  Restart the computer and check if Windows Update works.

  And then manually install the components of update as stated in...

  http://support.Microsoft.com/kb/949104/

  Voila!

  It's annoying that it is a known problem with the trustedinstaller.exe being corrupted and or deleted, but it is so hard to find an answer to the question.

• Error 80070426 - Windows Update can't install 13 of 17 updates

  Cannot install updates of security for Windows 7 or updated to E8.

  Diagnostic report:

  Diagnostic report (1.9.0027.0):
  -----------------------------------------
  Validation of Windows data-->

  Validation code: 0
  Code of Validation caching online: 0x0
  Windows product key: *-* - 8PGWY - K8DDW-4D9FG
  Windows product key hash: By2pwAQIz3JeDhxTX204WUq3vFY =
  Windows product ID: 00359-032-5586031-85806
  Windows product ID type: 5
  Windows license type: retail
  The Windows OS version: 6.1.7600.2.00010300.0.0.003
  ID: {B129EA85-AC40-4878-BDA9-7DC7FDABEBD5} (1)
  Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: 1.7.69.2 recorded,
  Signed by: Microsoft
  Product name: Windows 7 Home Premium
  Architecture: 0x00000000
  Build lab: 7600.win7_gdr.100226 - 1909
  TTS error:
  Validation of diagnosis:
  Resolution state: n/a

  Given Vista WgaER-->
  ThreatID (s): n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002

  Windows XP Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  File: No.
  Version: N/a, hr = 0 x 80070002
  WgaTray.exe signed by: n/a, hr = 0 x 80070002
  WgaLogon.dll signed by: n/a, hr = 0 x 80070002

  OGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  Version: 2.0.48.0
  OGAExec.exe signed by: Microsoft
  OGAAddin.dll signed by: Microsoft

  OGA data-->
  Office status: 100 authentic
  Microsoft Office Home and Student 2007-100 authentic
  OGA Version: Registered, 2.0.48.0
  Signed by: Microsoft
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

  Data browser-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: fast
  Download unsigned ActiveX controls: disabled
  Run ActiveX controls and plug-ins: allowed
  Initialize and script ActiveX controls not marked as safe: disabled
  Allow the Internet Explorer Webbrowser control scripts: disabled
  Active scripting: allowed
  Recognized ActiveX controls safe for scripting: allowed

  Analysis of file data-->
  [File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
  [File mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

  Other data-->
  Office details: {B129EA85-AC40-4878-BDA9-7DC7FDABEBD5}1.9.0027.06.1.7600.2.00010300.0.0.003x 32*-*-*-*-4D9FG00359-032-5586031-858065S-1-5-21-1781244627-2703941477-3253301681HP-Pavilion,KP315AA-ABU m9265.ukAmerican Megatrends Inc.. 5.23 20080421000000.000000 + 000D9293607018400FA08090409GMT Standard Time(GMT+00:00)03HPQOEMSLIC-CPC100100Microsoft Office home and Student 200712cykP9vISkBGtOqp2h3S8kGEWSjI =81602-902-3596203-682981 1786D2913B2AF0C

  Content Spsys.log: 0 x 80070002

  License data-->
  The software licensing service version: 6.1.7600.16385

  Name: Windows 7 HomePremium edition
  Description: operating system Windows - Windows (r) 7, retail channel
  Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
  ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00170-032-558603-01-2057-7600.0000-3602009
  Installation ID: 011164509781209566000722443231608285330516883893902522
  Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial product key: 4D9FG
  License status: licensed
  Remaining Windows rearm count: 4
  Time to trust: 13/08/2010 16:44:59

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: n/a
  Beyond: 0 x 0000000000000000
  Event time stamp: n/a
  ActiveX: Registered, Version: 7.1.7600.16395
  The admin service: recorded, Version: 7.1.7600.16395
  Output beyond bitmask:

  --> HWID data
  Current HWID of Hash: LAAAAAEAAAABAAEAAQABAAAAAgABAAEAeqg8b7hWHNOMfOJsCMrKswezzDE =

  Activation 1.0 data OEM-->
  N/A

  Activation 2.0 data OEM-->
  BIOS valid for OA 2.0: Yes
  Windows marker version: 0x0
  OEMID and OEMTableID consistent: Yes
  BIOS information:
  ACPI Table name OEMID value OEMTableID value
  HPQOEM APIC-SLIC-CPC
  FACP SLIC-CPC HPQOEM
  HPET SLIC-CPC HPQOEM
  MCFG SLIC-CPC HPQOEM
  LASRYVITRAGE HPQOEM SLIC-CPC
  GSCI HPQOEM SLIC-CPC
  SLIC SLIC-CPC HPQOEM
  SSDT HPQOEM SLIC-CPC

  --------------------------

  Software Protection service stops.  Publisher information appear to be invalid for the Microsoft components.

  You can recoomend a recovery of the foregoing?

  Please answer questions following diagnosis by number in your next reply (no need to quote this post):

  1. what application or antivirus security suite is installed and your current subscription?  What anti-spyware (other than Defender) applications?  What third-party firewall (if applicable)?

  2 a Norton or McAfee application already installed on the computer?

  3. do you have a Norton or McAfee free trial come preinstalled on the computer when you bought it? (No matter if you have never used or activated).

  ==========================

  How to reset the Windows Update components?
  [Access KB971058 via Internet Explorer (32-bit) only; Run the difficulty in DEFAULT and then AGGRESSIVE patterns, then restart & test]
  http://support.Microsoft.com/kb/971058

  Full disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not the list of installed updates.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Windows Update will not install downloaded updates.

  Win 7 pro x 64

  AVG AV worm: 9.0.869

  Zone Alarm Pro ver: 9.3.014.000

  Malwarebytes worm: 1.46

  SpyBot S & D worm: 1.6.2

  Ad-Aware Free (2010)

  This is my first post on this forum so excuse all the errors in the placement of the info.

  WU, MU will not install the updates downloaded or optional updates selected. No error code is given, it remains at 0% for as long I leave or I cancel installation. I tried to install individually in MS catalogue still will not be installed. This is a new computer that I built in July and punishment, it has not been used. It's strange because for the first three weeks of this computer, I had no problem with the installation of all available updates, or anything else. Then when the updates of August were available I chose all security updates and install optional updates that have already downloaded click on the button and nothing happened, it remained only on 0%. My question is, is there an update that was given earlier that caused these updates not installed? I really want to use my new computer, but I don't like to run without new security and the latest updates. I had trouble before what do.

  I used all the security software listed above on all my computers for about 5 to 10 years and non of them are set to prevent windows update from working.

  Please try another attempt to update, y d diddty. During the update installation fails again, close Windows Update.

  Open the WindowsUpdate.log and copy & paste in at least the last 50 lines or so, in your response, please.
  How to read the Windowsupdate.log file

  Meanwhile, suggest to configure Windows 7 to the clean boot and see if he can install updates in the clean boot state.
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  NOTE: in the Clean boot state ZoneAlarm will be disabled. Make sure that the native Win 7 firewall is now on in the Panel.

  While in the clean boot state, you can also try to download and Save the Fixit found here -How to reset the Windows Update components?
  Once the download completes close all open programs and browsers.
  Now launch Microsoft Fixit 50202.msi and choose the default mode.
  When it has finished turn the system reboot to clean it from same start State and see if updates can install now.

  If no joy, run the Fixit once more and choose aggressive mode.
  Then restart on the same State of clean boot and see if update succeeds now.

  Expert MowGreen Windows IT Pro - consumer safety

• The Windows Update components fail to install

  This morning I noticed that in the past 2 windows update components were not installed.

  The table below shows the number of the knowledge base for patches and their associated error codes.

  Title	Knowledge Base number	Error code
  Update for 2007 Microsoft Office System	KB977724	80246001
  Update for Windows Defender definition	KB915597	800705 B 4

  Should I worry, and if so, are there ways to get these updates installed?  Have one or two of these updates were replaced by some other updates, and if so, how will I know that I have.  If the initial update fails, is windows update smart enough to try to get the latest updates installed, or require a response.  In other words, can I go back to determine what more recent updates will address these issues?

  ' > http://support.microsoft.com/kb/555375.

  You may encounter temporary connection related errors when you use Windows Update or Microsoft Update to install updates

  http://support.Microsoft.com/kb/836941/en-us

  How to troubleshoot Windows Defender definition update

  http://support.Microsoft.com/kb/918355/en-us

• Vista - Error Code: 80072 (cannot install Windows updates or Defender)

  I have Vista Home Premium version 6.0 (build 6002 SP2)

  Avast antivirus free version running. No anti-malware running. No 3rd party firewall

  I got the bill113.exe virus/Trojan horse which has not been detected by the AVG Antivirus that I was running. I think I removed the bill113, and I delete AVG, downloaded Avast, ran so deleted spybot Search and Destroy. Since then-, I am getting error 80072 0n updated.

  You can sugest a fix/reset?

  Thank you very much

  If the computer is already infected, no anti-virus/anti-spyware application installed or working properly.

  You have a lot more work to do.

  NB: If you had no installed anti-virus application or subscription has expired * when the machine was first infected * and/or your subscription has expired since and/or the machine is not kept fully corrected in Windows Update, don't waste your time with any of the following: Format & reinstall Windows.  A repair install won't help!

  Microsoft PCSafety provides users at home (only) with free assistance in dealing with infections by malicious software such as viruses, adware and spyware (including unwanted software).
  https://support.Microsoft.com/OAS/default.aspx?&PRID=7552&St=1

  Also available via the homepage of Support of consumer safety: https://consumersecuritysupport.microsoft.com/

  Otherwise...

  1. see if you can download/run the MSRT tool manually: http://www.microsoft.com/security/malwareremove/default.mspx

  NB: Run the FULL scan, not analysis FAST!  You may need to download the MSRT on an uninfected machine and then transfer the MRT. EXE to the infected machine and rename it to SCAN. EXE before running it.

  2A. WinXP-online Windows Live Safety Center scanner 'Protection' (only!) in Mode safe mode with networking, if necessary:http://onecare.live.com/site/en-us/center/howsafe.htm

  2B. Vista or Win7-online this scanner instead: http://onecare.live.com/site/en-us/center/whatsnew.htm

  3. now post the logs required in a forum appropriate for support by an expert in the field. DON'T SKIP THIS STEP!

  I can recommend the assistance of experts available in these forums: http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.phpand http://aumha.net/viewforum.php?f=30

  If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• I have 8 important windows updates. I tried to install 5 times. I get 646 or error codes, and it has a Try Again tab.

  I have 8 updates important requiring installed via windows update. I tried to install 5 times. I get one or more updates without success. Error codes 646. What this mean and how do I get around it to get the updates installed?

  Thanks for any help.

  1 disconnect from the internet and then try and install updates.

  2. If no joy: -.

  Try to manually download the same and install.
  You can search the individual updates here:
  http://www.Microsoft.com/downloads/en/default.aspx

  He just put in the KB number and then perform a search.

  If this still creates a problem, disconnect from the internet and then try to install updates, and another thing you can try is turn off UAC before downloading a first update manually. See: (Guided Help: settings to adjust user account control in Windows 7):
  http://support.microsoft.com/kb/975787/en-us.

  How to use User Account Control (UAC) in Windows Vista
  http://support.Microsoft.com/kb/922708

  TaurArian [MVP] 2005-2010 - Update Services

• Vista SP2 32-bit, Windows Update continues to install KB979683 and then re-list as a new "important update available"

  Automatic updates of Windows installs KB979683, and then in the next update checking, it is listed under "important update available". He repeated every day for three weeks.

  Under 'View Update History', he shows again and again KB979683 installation successfully.

  Under 'updates installed, he said, "no update is installed on this computer". So I can't download it manually on my desktop, uninstall the update, restart in safe mode and reinstall manually. Also, when I tried to install manually in safe mode without deleting the file, I received the error 0X8007043c.

  I tried stopping the windows update service, and then delete all files in C:\Windows\SoftwareDistribution > DataSstore and C:\Windows\SoftwareDistribution > download, then by restarting the service, but it did not help.

  I've updated and run Malwarbytes Anti-Malware 1.46 and AVG 9.0.829, but found no threat.

  I use windows, as well as automatic daily scans with AVG firewall (manual scans with Malwarebytes: daily).

  I don't know if it's important, but I'm under IE8, version 8.0.6001.18882, 256 bit zero versions updates. I have seen a recent update was available for IE8 (KB982381) but when you try to run manually, he said that the update does not apply to my system.

  Help, please!

  Thank you, Todd.

  There is a good chance that you see the effects of a (including a W32/Alureon rootkit) hijackware infection!

  NB: If you had no installed anti-virus application or subscription has expired * when the machine was first infected * and/or your subscription has expired since and/or the machine is not kept fully corrected in Windows Update, don't waste your time with any of the following: Format & reinstall Windows.  A repair install won't help!

  Microsoft PCSafety provides users at home (only) with free assistance in dealing with infections by malicious software such as viruses, adware and spyware (including unwanted software).
  https://support.Microsoft.com/OAS/default.aspx?&PRID=7552&St=1

  Also available via the homepage of Support of consumer safety: https://consumersecuritysupport.microsoft.com/

  Otherwise...

  1. see if you can download/run the MSRT tool manually: http://www.microsoft.com/security/malwareremove/default.mspx

  NB: Run the FULL scan, not analysis FAST!  You may need to download the MSRT on an uninfected machine and then transfer the MRT. EXE to the infected machine and rename it to SCAN. EXE before running it.

  2A. WinXP-online Windows Live Safety Center scanner 'Protection' (only!) in Mode safe mode with networking, if necessary:http://onecare.live.com/site/en-us/center/howsafe.htm

  2B. Vista or Win7-online this scanner instead: http://onecare.live.com/site/en-us/center/whatsnew.htm

  3. now post the logs required in a forum appropriate for support by an expert in the field. DON'T SKIP THIS STEP!

  I can recommend the assistance of experts available in these forums: http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.phpand http://aumha.net/viewforum.php?f=30

  If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Windows Update crashes to install malicious software update 20 of 23

  I was working on a computer, Windows XP Home Edition for a friend who was infected malware and had not been turned on since December.  I removed 135 malware and then decided to do the Windows updates.  Initially, he could get an IP address even when I put a static... I did some research and followed the instructions to recover from deformation of Winsock2.   Then I got on the Internet to make the updates of Windows.

  It hung for more than 3 hours on software update 20 malicious 23... I didn't write any extra info - sorry.  I said to cancel updates and went back to bed. 4 hours later he said always Cancel updated so I hard booted the computer.  I couldn't bring up the Task Manager, nothing would happen.

  Now when you click on a user, it hangs on loading personal settings or it go to the desktop, but you cannot open Internet Explorer or run programs.  You can click on start running, but if you type a command (cmd, regedit, msconfig) and click OK nothing happens.  If you try to restart in Mode safe mode using F8, and then select Safe Mode it will get as many load windowss\system32\drivers\agp440.sys, then he tells you the computer wasn't shutdown correctly and ask you to select the Mode.  I tried the Safe Mode, Safe Mode with network, Safe Mode command prompt, and I still can't mode without failure.   I also tried the last good known Configuration and that doesn't work anymore.

  Finally I put a Windows XP Home CD into the CD player and I got it to boot from the CD Rom it says its inspection system for quite a long time and then it asks you to insert the Windows XP Home Service Pack 1 disc (that's all I had) CD and press.  I hit enter and I'm in a loop.

  I can also do a start, stop, or restart, it just sits there.  I have to restart from the CPU.

  Any ideas where I'm going from here?

  I was working on a Windows XP Home computer for a friend who was malware infected had been turned on [no not updated] since December...

  See...

  Cleaning a compromised system
       http://TechNet.Microsoft.com/en-us/library/cc700813.aspx

  Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows. Please note that a repair installation (upgrade AKA on-site) will NOT fix it!

  HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307

  Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or one local network (i.e. other computers) otherwise and before using a flash drive or the SD card that is not brand new, or has not been freshly formatted:

  4 steps to help protect your new computer before going online
       http://www.Microsoft.com/security/pypc.aspx

  Other useful references include:

  HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
  http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121c

  HOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
  http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2b

  Tip: After getting the computer fully patched, download/install KB971029 manually:http://support.microsoft.com/kb/971029

  NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs, or updates IE and before installing your new anti-virus application (which will require WinXP SP3 must be installed).

  Norton Removal Tool
       FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  McAfee Consumer product removal tool
       http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

  See also:

  Risks & benefits of P2P file sharing
  http://www.Microsoft.com/protect/data/downloadfileshare/filesharing.aspx
  http://blogs.technet.com/MMPC/archive/2008/10/06/the-cost-of-free-software.aspx

  Measures to help prevent spyware
  http://www.Microsoft.com/security/spyware/prevent.aspx

  Measures to help prevent computer worms
  http://www.Microsoft.com/security/worms/prevent.aspx

  Avoid fake security software!
  http://www.Microsoft.com/security/antivirus/rogue.aspx

  If you need help, please start a new thread in this forum:

  http://social.answers.Microsoft.com/forums/en-us/XPRepair/threads

  Good luck!

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft