Windows Vista does not load all the black white backlit display.

I'm repairing computer of my aunt. It's a laptop gateway M-6320. Windows Vista. It loads the bios and goes through the MAIL. After the POST, it just goes to a screen backlit black white with no mouse and nothing happens.

Tried to change the boot order to boot from the cd first and put the disc of windows 7 in to run a repair (I don't have a vista cd), but it does not always load. everything sounds like it turns on and works fine. the dvd sounds like it runs for a few seconds. I also tried to boot from usb with windows 7 there. still won't load what it is. I took out the battery tested cmos it is 2, 5V. I think it was. still nothing. I left the computer for a whole night. still nothing. I changed the hard drive even though it sounds like it's working. still nothing. I even tried a windows xp cd in the freak chance, it was a bad cd. and nothing is connected to the computer while I'm trying to start. He's not going for advanced options or to try safe mode.

I also tried to put the memtest on USB, but it will not load anything from him even with usb as the first boot option. and I tried different usb drives also.

I can't figure what's wrong... my only thought is that the bios is corrupted or the RAM is bad. Anyone have any ideas? Oh and the bios is Phoenix

Hello

Since you've already tried all the troubleshooting steps, including booting from a Windows 7 disc to repair the Windows installation. If all else fails, then I think that
It's a hardware problem. I suggest you contact the manufacturer of the laptop computer or take it to a tech store to get help.

Kind regards
Afzal Taher - Microsoft technical support.
Visit our
Microsoft answers Feedback Forum and tell us what you think.

Tags: Windows

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    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    You can also follow these steps to try to solve your problems of boot.

     

    Restore point:

    http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-system-restore/

    Do Safe Mode system restore, if it is impossible to do in Normal Mode.

    Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

    Try a restore of the system once, to choose a Restore Point prior to your problem...

    Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

    http://www.windowsvistauserguide.com/system_restore.htm

    Read the above for a very good graph shows how backward more than 5 days in the System Restore Points by checking the correct box.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

     

    If the system or Mode restore safe work not and you do not have a Microsoft Vista DVD, make a repair disc to do a Startup Repair:

    Download the ISO on the link provided and make a record of repair time it starts.

    Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

    At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

    When you have changed that, insert the Bootable disk you did in the drive and reboot.

    http://www.bleepingcomputer.com/tutorials/tutorial148.html

    Link above shows what the process looks like and a manual, it load the repair options.

    NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.

    Read all the info on the website on how to create and use:

    http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

    ISO Burner:http://www.snapfiles.com/get/active-isoburner.html

    It's a very good Vista startup repair disk.

    You can do a system restart tool, system, etc it restore.

    It is NOT a disc of resettlement.

    And the 32-bit is what normally comes on a computer, unless 64-bit.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Dell recovery options:

    http://supportapj.Dell.com/support/topics/global.aspx/support/DSN/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=339949

    Above is Dell to reinstall Vista from the DVD on your computer.

    http://supportapj.Dell.com/support/topics/global.aspx/support/DSN/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=336966

    And that way if you have a recovery partition on your hard drive.

    See you soon

    Mick Murphy - Microsoft partner

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