Windows Vista update froze my phone? help please!

Yesterday morning I disable my Acer aspire laptop and it was installing some updates from microsoft... An hour later, when I turn on my computer laptop sound on the password screen and none of the keys on the keyboard work and he does not even recognize the mouse icon. There's just there. I turn it off with the power button and turn it on in safe mode and the samething happens. I call Acer support, try to turn it on by pressing F8, chose the last computer time option worked well and nothing happens the samething. then the tech guy told me that I have to reformat the hard drive and lose everything. I've been with the laptop for 3 months and this happens. Thanks microsoft for this update, now help me fix my laptop with my files intact... I don't know the name of the update or the number of KB, it happened this past Friday morning.

Hi Angelus9,

Since you are not able to start your computer in normal mode and in safe mode, I suggest you to do a startup repair.

Method 1

STAGES OF STARTUP REPAIR

If you have a Windows Vista installation disc, you need to restart (boot) your computer using the installation disc. If you do not restart your computer from the disk, the option to repair your computer will not appear.
If you have a Windows Vista installation disc
1. Insert the installation disc.
2. restart your computer.
Click the Start button, click the arrow next to the button lock and then click on restart.
3. If you are prompted, press any key to start Windows from the installation disc.
Note: If your computer is not configured to start from a CD or a DVD, see the documentation provided with your computer. You may need to change your computer's BIOS settings. For more information, see BIOS: frequently asked questions.
4. choose your language settings, and then click Next.
5. click on repair your computer.
6. Select the operating system you want to repair, and then click Next.
7. in the System Recovery Options menu, click Startup Repair. Startup Repair can invite you to make choices as it tries to solve the problem, and if necessary, it may restart your computer, because it makes the repairs.

Method 2

If the Startup Repair tool does not help then you will need to do an offline system restore

1 boot from the dvd

2. Select the language

3. click on "Repair your computer" on the install now screen

4. click Next in the System Recovery Options screen

5. click on system restore

6. choose the date that you want to restore

http://Windows.Microsoft.com/en-us/Windows7/products/features/Startup-Repair
Startup Repair

Try these methods and let us know the answer.
 
Thank you and best regards,

Bindu S - MICROSOFT SUPPORT
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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