WinExplorer a user under 'USERS' disappeared

Music, Photos, videos, Docs, other directories all disappeared.

However, with the 'search' under C: I see they all exist and can be loaded, although one by one.

I can copy any area (hours) in another directory, but the directory structure is lost. There are 88 GB of files!

How to restore the visibility of this USER under Win Explorer?

Thus all restore the complete list of subdirectories and content to the breast?

Hi Mary,

Welcome to the Microsoft Community and thanks for posting the question.

This issue could be due to the virus from the system or files and folders are hidden, I suggest trying the following methods and check if it helps.

Method 1:

I suggest you to run the Microsoft Safety Scanner and check if there is no virus.

Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again. The data files that are infected can be cleaned by removing the file completely, which means that there is a risk of data loss.

Method 2:

I would like to enable Show hidden files.

Show hidden files: http://windows.microsoft.com/en-US/windows7/Show-hidden-files

If you need Windows guru, do not hesitate to post your questions and we will be happy to help you.

Tags: Windows

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